We performed a comparison between ServiceNow IT Operations Management and VMware Aria Automation based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The asset management tools are very valuable."
"Their Event Management is very good."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"I like the solution due to the fact that it's scalable."
"It is a product that is familiar for a lot of users."
"I am impressed with the tool's ability to track information in an easy way."
"The setup was straightforward. We upgraded to a newer version seamlessly. It worked really well."
"The solution has helped us to increase infrastructure agility, mostly because, in addition to it being able to do its thing on its own, it has tie-ins to other parts of our CICD pipeline. We use Jenkins for our build process which, of course, vRA has plugins for, to be able to integrate with it. We use Chef and there is the Chef build as part of our image that we standardized to deploy, and that can tie in with our section of the pipeline that it does for applications."
"The benefits are that it gives you a heads-up display and dashboard of the way everything's running. The ability to automate around those tasks is really where we get the value."
"Another valuable feature is the flexible user interface. They can manage all of the servers, the full lifecycle of VMs, on one screen."
"Before it would take months to deploy a VM, now, with this solution, we can deploy many VMs in one hour. We can do a stack of them with Mediaware."
"Instead of only deploying templates, we can deploy blueprints which are easier on day-to-day operations."
"Our users can order VMs using the API."
"It is probably 90 percent quicker to get something out the door than it was before. For developers, depending on who is building VMs for them, sometimes they request anywhere from 20 to 100. Now, we can deploy them in a matter of an hour, where previously it might have taken me three days to deploy out 100 VMs."
"The security policies could be increased."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"If you are new to using the solution, you will find the setup complex."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"Upgrades are always a pain."
"vRO can get out of sync with vRA. We've run into every once in a while."
"The upgrade process 6.x to 7.3 was a significant effort. I'm hoping that 7.3 to the next version is much smoother."
"In terms of usability, It has had its challenges. It requires a lot of custom code to integrate into our environment. It can take a little while to get it to do what we want, takes some code instead of having built-in functionality. Part it is how we use it. It would be a lot easier to use in a greenfield scenario versus brownfield, which is the way we using it."
"It is too broad scale and complicated. It takes too many clicks to do things."
"The deployment mechanisms for the initial deployment of the product line lacks the appropriate documentation to give someone who's never used it before... There might be cases where someone wants to go to the website, go to the doc section, and do a step-by-step on how to deploy it. That's really not as brushed-up as other documents I've seen that they have. That would definitely be an improvement on their end."
"vCenter and vRA, I believe they share two different databases so sometimes you have to somehow sync them up. I wish there was only one database between the two or, somehow, one database would rule over the other one, so if you have both products, the vCenter might use the vRA database. Otherwise, when you do stuff in vCenter, you have to write a command on vRA to update the databases."
"7.5 is not user-friendly, in fact, it's a nightmare. They changed everything on the graphic user interface, the mode where the user interacts with the product."
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ServiceNow IT Operations Management is ranked 10th in Cloud Management with 34 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 133 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Automation is rated 8.0. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and vCenter Orchestrator. See our ServiceNow IT Operations Management vs. VMware Aria Automation report.
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