Splunk ITSI (IT Service Intelligence) vs Splunk Infrastructure Monitoring comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Splunk Infrastructure Monitoring and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Splunk ITSI (IT Service Intelligence) vs. Splunk Infrastructure Monitoring Report (Updated: January 2024).
768,857 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution's most valuable aspect is its ability to get information about all of the security measurements in my environment.""Great monitoring of network devices.""The Add data feature lets you gather any type of log and easily analyze it.""We haven't really experienced any glitches or bugs.""The alerts are the most valuable feature.""The most valuable thing that we have seen within our group is the ability to ingest all this raw data and have it organized in a certain way so that different groups can get effective alerting from this massive amount of raw data that is out there.""The features I have found most valuable are log searching and log analytics, both of which are quick features.""Splunk Infrastructure Monitoring gives us complete visibility without the need for storage."

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"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI.""The solution is easy to scale.""I find the episode review, glass tables, and correlation search features very useful.""The glass tables are very helpful.""The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times.""The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes.""Alerts and episodes are valuable to me.""The flexibility to develop and consolidate many solutions into one platform is great."

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Cons
"Splunk could be better integrated with configuration manager solutions so we can automatically resolve issues without human interference.""We have both on-prem and cloud, and the challenge is getting all our log data aggregated or streams aggregated so that it is real-time. We do a pretty good job of that, but our organization is not using it as a security platform when it can do a great job of that.""This solution is difficult to configure and the instructions are complex.""In the next release, I would like to see more integration with other solutions.""The deployment can be quite complex.""There is a lot of room for improvement with the automation.""The solution should have more sensors regarding fiber intelligence for security measures.""The solution's stability is an area that has room for improvement. It needs to provide constant stability to its users."

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"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework.""It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs.""Splunk ITSI lacks out-of-the-box solutions for enterprise users.""We'd like them to show more inputs on the dashboard.""The solution should integrate more features in NEAP.""Splunk ITSI consumes a lot of CPU resources.""ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties.""The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."

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Pricing and Cost Advice
  • "The product is a bit expensive considering the competition but the company may negotiate the price."
  • "This is an expensive solution."
  • "The solution's pricing is competitive. I rate the solution's pricing a seven out of ten. The price of the solution could be cheaper."
  • "Splunk has been fairly expensive, but it has been predictable."
  • "I would rate the price of Splunk Infrastructure Monitoring as an eight out of ten, with ten being the most expensive."
  • "I am not in that circle, but we are currently licensing based on our queries. That is working out for us. Previously, it was by volume of data, and now, we can store as much data as we want."
  • "It is expensive."
  • More Splunk Infrastructure Monitoring Pricing and Cost Advice →

  • "I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
  • "Splunk pricing is high."
  • "The pricing of Splunk is a bit high."
  • "Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
  • "Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
  • "Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
  • "Splunk ITSI is an expensive tool, and we need to purchase the utility license."
  • "Pricing has some room for improvement."
  • More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I find the monitoring console very helpful. With one click, I can see how we are performing, and at the same time, I can see what data is flowing.
    Top Answer:The clustering part of indexes can be more refined. They can cut down a bit at the monetary level for the long-time customers. We recently had a scenario where we were in discussions to see if there… more »
    Top Answer:One particularly useful feature of Splunk ITSI is the ability to create custom services.
    Top Answer:The product is expensive. It's one of the most expensive options, although maybe not as expensive as Datadog.
    Top Answer:In Splunk ITSI, thresholds automatically trigger incidents when a service value falls below the threshold. This prevents us from automatically triggering alerts for situations where the service value… more »
    Ranking
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    1,624
    Comparisons
    935
    Reviews
    13
    Average Words per Review
    628
    Rating
    8.7
    Views
    146
    Comparisons
    90
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    23
    Average Words per Review
    828
    Rating
    8.0
    Comparisons
    Also Known As
    Splunk Insights for Infrastructure
    Learn More
    Overview

    Splunk Infrastructure Monitoring offers features including, Instant visualization, real-time actionable alerts, centralized enterprise controls, and scalability. 

    Instant visualization

    Get fast time to value with over 250+ cloud service integrations and pre-built dashboards out of the box for rapid, full-stack visualization. Autodiscover, break down, group, and explore clouds, services and systems in minutes.

    Real-time actionable alerts

    Act before infrastructure performance affects end-user experience. Instantly detect and accurately alerts on dynamic thresholds, multiple conditions and complex rules to eliminate alert storms and dramatically reduce MTTD/MTTR.

    Centralized, enterprise controls

    Answer business-critical questions in context and monitor service-level objectives and indicators instantly. Track custom metrics for business KPIs to token based access and usage controls.

    Scale with confidence

    Troubleshoot across thousands of microservices, multiple ephemeral deployments, application versions and billions of events. Release better apps faster and drive closed-loop automation for a flawless end-user experience.

    Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

    It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

    The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

    With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

    Sample Customers
    Entrust Datacard
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Top Industries
    REVIEWERS
    Comms Service Provider27%
    Healthcare Company20%
    Computer Software Company13%
    Logistics Company13%
    VISITORS READING REVIEWS
    Financial Services Firm17%
    Computer Software Company14%
    Government8%
    Manufacturing Company7%
    REVIEWERS
    Financial Services Firm35%
    Computer Software Company18%
    Insurance Company12%
    Logistics Company12%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company14%
    Government12%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business35%
    Midsize Enterprise27%
    Large Enterprise38%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise9%
    Large Enterprise70%
    REVIEWERS
    Small Business10%
    Midsize Enterprise19%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise7%
    Large Enterprise79%
    Buyer's Guide
    Splunk ITSI (IT Service Intelligence) vs. Splunk Infrastructure Monitoring
    January 2024
    Find out what your peers are saying about Splunk ITSI (IT Service Intelligence) vs. Splunk Infrastructure Monitoring and other solutions. Updated: January 2024.
    768,857 professionals have used our research since 2012.

    Splunk Infrastructure Monitoring is ranked 14th in IT Infrastructure Monitoring with 23 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. Splunk Infrastructure Monitoring is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Splunk Infrastructure Monitoring writes "Helps to ingest a massive amount of raw data and use it effectively". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Splunk Infrastructure Monitoring is most compared with ServiceNow IT Operations Management, Nagios XI, Cisco Intersight, ITRS Geneos and OP5 Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management. See our Splunk ITSI (IT Service Intelligence) vs. Splunk Infrastructure Monitoring report.

    We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.