We performed a comparison between Splunk Infrastructure Monitoring and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The data collection from our VMs, containers, databases, and backend components is valuable."
"The tool is efficient in collecting, monitoring and evaluating logs."
"The alerts are the most valuable feature."
"Splunk has drawn our attention to how the network is running. If there are alarms on things that are not functioning, it gives us early warning on problems that could arise."
"Splunk Infrastructure Monitoring gives us complete visibility without the need for storage."
"The solution's most valuable aspect is its ability to get information about all of the security measurements in my environment."
"The Add data feature lets you gather any type of log and easily analyze it."
"It can monitor, get the data, and then report on the data."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"Customers have noted the solution helps streamline incident management."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"One of the excellent features is the service analyzer, which is truly impressive."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"The root cause analysis is very helpful for us."
"The price has room for improvement."
"This solution is difficult to configure and the instructions are complex."
"The deployment can be quite complex."
"It does not have a user-friendly interface and it is difficult to use."
"We have both on-prem and cloud, and the challenge is getting all our log data aggregated or streams aggregated so that it is real-time. We do a pretty good job of that, but our organization is not using it as a security platform when it can do a great job of that."
"We still use Splunk Enterprise licensing. A lot of the newer features go into Splunk Cloud before Enterprise. We're not looking to switch our licensing over, so we're falling behind on the newer features."
"The solution should have more sensors regarding fiber intelligence for security measures."
"Splunk could be better integrated with configuration manager solutions so we can automatically resolve issues without human interference."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"The problem becomes the price, as Splunk is an expensive product."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"It was an intimidating tool for us to jump into at the beginning."
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Splunk Infrastructure Monitoring is ranked 13th in IT Infrastructure Monitoring with 23 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. Splunk Infrastructure Monitoring is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Splunk Infrastructure Monitoring writes "Helps to ingest a massive amount of raw data and use it effectively". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Splunk Infrastructure Monitoring is most compared with ServiceNow IT Operations Management, Nagios XI, Cisco Intersight, Amazon CloudWatch and OP5 Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, BMC TrueSight Operations Management and Splunk APM. See our Splunk ITSI (IT Service Intelligence) vs. Splunk Infrastructure Monitoring report.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
