We performed a comparison between Splunk ITSI (IT Service Intelligence) and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is easy to scale."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"Alerts and episodes are valuable to me."
"The glass tables are very helpful."
"We have a lot of teams using Splunk and they would be blind without it."
"We liked the built-in calculation of health scores."
"I find the episode review, glass tables, and correlation search features very useful."
"The solution has been stable."
"The product is very stable."
"It provides high scalability, alerting, notification, templating, and end-to-end security."
"It has an intuitive UI with beautiful graphs and customizable maps."
"The initial setup, while not simple, is easier than other products."
"Dashboard and the customization of the items and triggers are the most valuable features."
"The flexible licensing model is one of the solution's most valuable aspects. It really allows for great flexibility for companies."
"The most valuable feature is network traffic monitoring."
"There are lots of great features and functionality within the solution."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"We also faced challenges relating to UI development."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"Splunk ITSI consumes a lot of CPU resources."
"We have problems doing upgrades and operating alternate new versions."
"We would like to see the addition of automatic push functionality to this product. This would save time when monitoring our servers and networks as, at present, we have to manually install the Zabbix agent on any hardware to be monitored."
"We would like to monitor other touchpoints such as ATM machines. It would be great if it can provide monitoring of ATM machines. Compatibility with other products would also be great."
"It should be easy to modify the front end."
"If you want to use all of the features then you have to pay a licensing fee."
"Zabbix is powerful, but it is difficult to understand initially. There are many things that can be improved, but we might not be using Zabbix to its fullest extent. The software has more features than we need."
"I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company."
"When using this solution in enterprise monitoring, you are able to see that there are some issues with equipment that could be causing a problem. Sometimes you want to make a root command that you do not want to be executed automatically. What we have tried to do is open an SSH session directly from the solution's interface but it is not possible."
"There are not too much documentation or manuals. We found the tutorials very easy to understand but do not go deep enough in the use of Zabbix. We need more manuals, proper use, documentation, etc."
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Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews while Zabbix is ranked 10th in Application Performance Monitoring (APM) and Observability with 98 reviews. Splunk ITSI (IT Service Intelligence) is rated 8.2, while Zabbix is rated 8.2. The top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and Azure Monitor, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Nagios Core. See our Splunk ITSI (IT Service Intelligence) vs. Zabbix report.
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