We performed a comparison between Splunk ITSI (IT Service Intelligence) and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"It's scalable and expands well."
"Alerts and episodes are valuable to me."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"The root cause analysis is very helpful for us."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The solution has been stable."
"Setup was straightforward. Initial deployment took two or three months."
"The most valuable feature is the support for monitoring Cisco switches."
"The pricing of the product is reasonable."
"It meets my organizational needs. It's pretty easy to use."
"They've already added extra features, such as noise-canceling and facial recognition, which is great."
"Zabbix can use old data to current data to set the threshold. We can use previous data to set the threshold."
"In terms of customization and integration, we have more flexibility. We can automate configurations, define deletion rules, and customize based on the needs. The client interface allows for further configuration, making it quite comprehensive."
"The performance and bandwidth are valuable features."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"The problem becomes the price, as Splunk is an expensive product."
"The license cost is expensive."
"It was an intimidating tool for us to jump into at the beginning."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"The cost of the license could be lower."
"If Zabbix had a better dashboard then it would be nice."
"Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features."
"Zabbix could improve when it comes to large-scale use cases. Additionally, the inventory could be better when connecting to other solutions, such as ServiceNow. There show to be better integration with other platforms and storage."
"The stability could be better."
"The solution needs to add features for finding loopholes or problems and their root causes."
"When we have a problem, we have to do a lot of research to solve it."
"In terms of user-friendliness, large maps could be more interactive. We should be able to click on some areas and move some objects. It would make it simpler to see things while analyzing some dedicated parameters."
"The only improvement I would suggest, revolves around its AI and ML capabilities."
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Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews while Zabbix is ranked 10th in Application Performance Monitoring (APM) and Observability with 98 reviews. Splunk ITSI (IT Service Intelligence) is rated 8.2, while Zabbix is rated 8.2. The top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and Azure Monitor, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Nagios Core. See our Splunk ITSI (IT Service Intelligence) vs. Zabbix report.
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