We performed a comparison between SysAid and Xtraction for CA Service Management [EOL] based on real PeerSpot user reviews.
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SysAid is ranked 18th in IT Service Management (ITSM) with 10 reviews while Xtraction for CA Service Management [EOL] doesn't meet the minimum requirements to be ranked in IT Service Management (ITSM). SysAid is rated 8.4, while Xtraction for CA Service Management [EOL] is rated 10.0. The top reviewer of SysAid writes "A solution that streamlines ticket creation for the staff members of a business and enables efficient issue resolution by the IT team". On the other hand, the top reviewer of Xtraction for CA Service Management [EOL] writes "It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view". SysAid is most compared with JIRA Service Management, ServiceNow, Spiceworks and Freshdesk, whereas Xtraction for CA Service Management [EOL] is most compared with Freshdesk.
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