We performed a comparison between Trend Micro Apex One and Trend Micro Worry-Free Services Suites based on real PeerSpot user reviews.
Find out in this report how the two Endpoint Protection Platform (EPP) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Forensics is a valuable feature of Fortinet FortiEDR."
"It is a scalable solution...The initial setup of Fortinet FortiEDR was straightforward."
"Fortinet FortiEDR made our clients feel secure and more at ease, knowing that they had an EDR solution that would close the gap in their security posture."
"Fortinet has helped free up around 20 percent of our staff's time to help us out."
"The ease of deployment and configuration is valuable. It's very easy compared to other vendors like Sophos. Sophos' configuration is complex. Fortinet is a lot easier to understand. You don't need a lot of admin knowledge to do the configuration."
"Additionally, when it comes to EDR, there are more tools available to assist with client work."
"The solution was relatively easy to deploy."
"It is very easy to set up. I would rate my experience with the initial setup a ten out of ten, with ten being very easy to set up."
"I have opened three tickets with the technical support and they were responsive and asked me to send them my logs."
"It is updated automatically without much intervention from our side. We can also get some reports easily."
"The initial setup is pretty straightforward."
"Many features that this solution has, competitors lack. The feature I think is quite good is data loss prevention."
"I like Apex One's playbooks because they make it easier to set rules and policies. You can customize the playbooks and use them in more than one company. If you manage multiple businesses, it's a great way to set separate policies for each group. You can check for vulnerabilities, attacks, bugs, or anything strange. It also allows you to conduct performance analysis."
"It is very precise and allows more permission for different use cases."
"Before Apex One, we used OfficeScan, which Trend Micro acquired, but it was on-prem. We were managing three or four anti-virus solutions. Apex One's cloud model allowed us to decommission the on-prem servers and consolidate. We get all the same features, and everything is upgraded automatically, so we only need to use the software."
"The most valuable features are reporting and where we have the ability to report back and provide information when an item is quarantined or not quarantined."
"The solution offers a comprehensive solution that includes antivirus, malware protection, ransomware protection, web filtering, and device control features. It provides networking capabilities, making it a robust solution for comprehensive security needs."
"The most important feature is behaviour detection."
"We use the solution for endpoint protection, malware detection, and detecting unsafe web access."
"The solution's ability to operate without placing a heavy burden on our system resources is particularly commendable."
"The most valuable feature of the solution is the ease of deployment."
"The SIEM could be improved."
"The amount of usage, the number of details we get, or the number of options that can be tweaked is limited in comparison to that with other EDR solutions"
"It takes about two business days for initial support, which is too slow in urgent situations."
"FortiEDR could add a separate scanning dashboard. In incident management, we prefer to remove the endpoint system from the environment and scan the system. We typically use Symantec for that, but if we want to use FortiEDR for that, then we need a scanning tab to clarify things."
"We've had a lot of false positives; things incorrectly flagged that require manual configuration to allow. Even worse, after we allow a legitimate program, it sometimes gets flagged again after an update. This has caused a lot of extra work for my team."
"We find the solution to be a bit expensive."
"The only minor concern is occasional interference with desired programs."
"FortiEDR can be improved by providing more detailed reporting."
"The solution could improve the Linux XDR functionality. It is not mature. There could be some improvement in the area of the use cases. For example, improvement is needed in OTN."
"The policies tend to be a bit more complex to set up, so we do need some expertise in setting up the policies."
"The solution could improve by making the interface less confusing, it needs to be simplified."
"We have found that this product is a bit heavy on the endpoints."
"We have to manually log in to the machines and give them an update command."
"The solution should adjust its pricing for the smaller market we are in."
"Whether the license is monthly or annual depends on the deal of the company."
"It needs a consolidated manager as there are too many parts to currently manage it."
"The solution's documentation is not good, and I'm struggling to change global configurations."
"Trend Micro should improve its Worry-Free Services Suites, particularly the agent for Windows operating systems."
"Trend Micro Worry-Free Sevices Suits' pricing remains a concern for our non-profit organization. Despite receiving some discounts, we find the pricing on the higher side."
"The EDR part of the product is an area of concern where improvements are required."
"The solution’s scalability is limited."
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Trend Micro Apex One is ranked 6th in Endpoint Protection Platform (EPP) with 124 reviews while Trend Micro Worry-Free Services Suites is ranked 47th in Endpoint Protection Platform (EPP) with 6 reviews. Trend Micro Apex One is rated 8.2, while Trend Micro Worry-Free Services Suites is rated 7.6. The top reviewer of Trend Micro Apex One writes "Good monitoring and server protection with helpful machine learning". On the other hand, the top reviewer of Trend Micro Worry-Free Services Suites writes "Can be used for endpoint protection and malware detection, but it is too expensive compared to other products". Trend Micro Apex One is most compared with Trend Micro Deep Security, Microsoft Defender for Endpoint, Cortex XDR by Palo Alto Networks, Trend Micro Smart Protection and Seqrite Endpoint Security, whereas Trend Micro Worry-Free Services Suites is most compared with Microsoft Defender for Business, ESET Endpoint Protection Platform and CrowdStrike Falcon. See our Trend Micro Apex One vs. Trend Micro Worry-Free Services Suites report.
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