The EDR part of the product is an area of concern where improvements are required. With the product's EDR part, it is really hard for users to get going with the investigation part or to deal with the integration of IoAs since such areas are not well done in the tool. Better analytics and reporting features would be great in the product's future releases.
We pay double the price than what we would pay for a comparable solution. The solution's documentation is not good, and I'm struggling to change global configurations. My employer changed its name, and it was very difficult to change the account information. The support desk is not quite what I expected. Overall, I'm not quite happy with the solution. The solution's overall usability could be improved. The UI is not very modern, and it's clumsy. I didn't find any instructional videos for the solution. The solution's UI could be improved. The solution's integration with remote monitoring and management could be better.
The solution protects our endpoints but causes performance slowdowns. Trend Micro, compared to competitors such as BitDefender GravityZone and Sophos, all offer data loss prevention and traditional malware protection. Trend Micro also provides Effective Malware Elimination and virtualization features.
Classified at a tech services company with 11-50 employees
Real User
Top 20
2023-09-12T09:57:00Z
Sep 12, 2023
Trend Micro should improve its Worry-Free Services Suites, particularly the agent for Windows operating systems. For example, we have experienced issues with the agent on Windows 12 and 2012 R2. Trend Micro must also improve its agent for Linux operating systems and provide an open source solution for Java environments. They currently do not offer a solution for Open NOS systems.
Email security solutions help protect organizations from email-borne threats, such as malware, phishing, spam, and business email compromise (BEC). These tools typically use various techniques to scan emails for malicious content, block unwanted messages, and educate users about email security best practices.
The EDR part of the product is an area of concern where improvements are required. With the product's EDR part, it is really hard for users to get going with the investigation part or to deal with the integration of IoAs since such areas are not well done in the tool. Better analytics and reporting features would be great in the product's future releases.
We pay double the price than what we would pay for a comparable solution. The solution's documentation is not good, and I'm struggling to change global configurations. My employer changed its name, and it was very difficult to change the account information. The support desk is not quite what I expected. Overall, I'm not quite happy with the solution. The solution's overall usability could be improved. The UI is not very modern, and it's clumsy. I didn't find any instructional videos for the solution. The solution's UI could be improved. The solution's integration with remote monitoring and management could be better.
The solution protects our endpoints but causes performance slowdowns. Trend Micro, compared to competitors such as BitDefender GravityZone and Sophos, all offer data loss prevention and traditional malware protection. Trend Micro also provides Effective Malware Elimination and virtualization features.
Trend Micro should improve its Worry-Free Services Suites, particularly the agent for Windows operating systems. For example, we have experienced issues with the agent on Windows 12 and 2012 R2. Trend Micro must also improve its agent for Linux operating systems and provide an open source solution for Java environments. They currently do not offer a solution for Open NOS systems.