Trend Micro Apex One Reviews

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Ian Keller
Real User
CSO at SBV
May 17 2020

What is most valuable?

From a technology point of view, it is very simple to install, it's not heavy on the endpoint in terms of the amount of processing cycles. It is simple to deploy and the interfaces are easy. You don't need to be a scientist to operate it. Then the other things that are really just as important as… more»

What needs improvement?

I think the one place where we like where they lacking is in a unified style dashboard. We've got multiple reporting in all the various components, but they need something to tie all of it together. There's deep discovery, deep security, and we've got a lot of different layers, and then we need… more»

What's my experience with pricing, setup cost, and licensing?

The price point is exceptionally competitive. And I find that in most cases it's actually better than the competition. When you start looking at everything that you're getting and you're lumping all of the stuff together, it is exceptionally competitive. It is not a cheap solution so if you want… more»

What other advice do I have?

I would rate Trend Micro a ten out of ten. The only thing that I would be presumptuous enough to tell Trend Micro they need to improve is that they need to have a bold interface for a C level executive so that they can look at a screen and see the holistic picture of what the state is giving them.
Real User
Head of IT at a financial services firm with 11-50 employees
Jul 03 2019

What is most valuable?

The ease of use is most valuable with Trend Micro OfficeScan. I value the security provided. We haven't had any specific incidents while using it. It's doing its primary job quite well. It is also well integrated with other Trend Micro… more»

How has it helped my organization?

Other major components can be integrated with the OfficeScan solution and managed through a centralized console. We haven't started using all of them yet. We are going to use the DLP data leakage prevention component, soon. It can be added… more»

What needs improvement?

We had a few compatibility issues while updating certain drivers. We had a few occasions where we had to temporarily turn off the solution on our clients' computers to upgrade the drivers. It's not completely the fault of the antivirus… more»

Which solution did I use previously and why did I switch?

Trend Micro OfficeScan was used from the beginning to replace some solutions. It has been used for the last 15 years. We are mostly a Trend Micro shop.

What other advice do I have?

On a scale from one to ten, I would rate the platform a nine.
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Mohamed Farouk Zyada
Reseller
Professional Services Manager at a integrator with 11-50 employees
Sep 15 2019

What is most valuable?

Trend Micro covers many things. The solution right now is called EDR. It's a good solution and they have something called Suite that incorporates many engines like encryption, GLB, and antivirus.

What needs improvement?

I think if they invest in better training and training partners, it could be even better but they have good coverage here in the Middle East now, especially in Egypt. I cannot recommend something right now. Trend Micro covers many things but there is something called ATP, advanced threat prevention… more»

What's my experience with pricing, setup cost, and licensing?

It's well priced at a yearly rate. The price itself depends on whether the solution is a full suite, half suite, or some other engine. It's different according to the consumer's requests.

What other advice do I have?

As a salesman, I encourage the customer to buy the full suite for the engines. The biggest lesson I learned is about the EPR solution. Some people say it's easier to use this type of product. This is the next generation of antivirus technology. I would rate this solution as seven and a half out of… more»
Raul Angeles
Real User
CISO at Estafeta Mexicana
Mar 24 2019

What is most valuable?

The ease of deployment is one of its most valuable features.

How has it helped my organization?

It keeps us running very smoothly because there are no outages due to viruses. I think we have a very good security posture, and this product has helped us to get there… more»

What needs improvement?

I would like to see a data-loss prevention module. We need that in our organization. There is also room for improvement in next-gen attacks protection.

What's my experience with pricing, setup cost, and licensing?

On a yearly basis, it's about $50,000. There are no costs in addition to the standard licensing fees.

Which solution did I use previously and why did I switch?

We went with this solution because they have a really huge investment in artificial intelligence; not only in attack signatures but also behaviors.

What other advice do I have?

Focus on the productivity gains that you will have. We don't have a lot of security experts in the company. We are a very small team, so we need to be very productive with… more»

Which other solutions did I evaluate?

We are currently evaluating next-gen antivirus because of the new attacks that are happening. The shortlist is Silence, Carbon Black, and CrowdStrike.
Real User
DSI at a museum or institution with 201-500 employees
Jul 18 2019

What is most valuable?

I think the classic product, which is the endpoint protection, and the antivirus and security suite for the endpoint are all good.

What needs improvement?

They have gateway protection for emails, but they're not good enough. They really have to improve it. They really have to improve it because it produces many false positives with spam. The pricing can always be improved upon. Newly added features should be free.

What other advice do I have?

I think the solution is a classic, really basic software. It's good enough. The footprint on the computer is not very heavy, it's not heavy at all and I think it has a good signature database. From holistic function, it gives a good enough performance. I think they have additional features but not for the new products with new licenses and all the new protections like the EDL or remediation. I… more»
Opsmangr56
Real User
Operations Manager at a financial services firm with 201-500 employees
Aug 30 2019

What is most valuable?

The most valuable feature of this solution is the threat protection functionality.

How has it helped my organization?

This solution protects us from virus attacks before they affect the organization.

What needs improvement?

The alert, or warning function, needs to be improved. Two days ago I received an email from the system regarding an incident that was detected with a client who received a great deal of spam, in… more»

What's my experience with pricing, setup cost, and licensing?

I think that this product is expensive.

Which solution did I use previously and why did I switch?

At my previous job, I used Norton (Symantec). When I changed companies I started using this solution, by Trend Micro.

What other advice do I have?

This is a product that I recommend, as it does exactly what it's supposed to do. The biggest lesson that I have learned from using this solution is that it's difficult to always be one step ahead of… more»
Real User
Presales & Implementation Engineer at a tech services company with 11-50 employees
May 10 2020

What is most valuable?

I think this is the best solution in the category of endpoint protection, it's really excellent. It's better than McAfee.

What needs improvement?

I think there could be improvement in a couple of areas, particularly with technical support and making the solution more user friendly. They could channel their video more efficiently and develop a root functionality solution control across all functions.

What other advice do I have?

I think Apex One is a very good product for end-users. Some of the features you get here are also available in Symantec which is a better package, but Apex One is a better end solution. Symantec and McAfee both have good solutions but Apex One and Symantec are the best for end point security. For singular implementation, Apex One management is great for application control and deactivation. I… more»
Sahaya Albin
Real User
Assistant Manager at Virus Rescuers Services
Aug 15 2019

What is most valuable?

The product offers almost all of the features the client expects from such a solution. What they have in the product should work fine without it affecting the system performance.

What needs improvement?

Product performance needs improvement. Customers face the same performance issues on the endpoint of the product. We need improvement on that side. Trend Micro needs to include the OfficeScan application control and protection all in one… more»

What's my experience with pricing, setup cost, and licensing?

Licensing costs happen on a yearly basis. The costing is average. They're not the most expensive solution, but they aren't cheap either. There aren't any other costs beyond the yearly licensing fee.

Which solution did I use previously and why did I switch?

I have previously worked with Symantec. Since we are a reseller we work with all three of these products.

What other advice do I have?

We are a reseller so we recommend the product to our clients. We work with the public cloud deployment model with Trend Micro as the provider of the cloud. I would rate the solution 7.5 out of ten.
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Trend Micro Apex One Questions

What is Trend Micro Apex One?

Trend Micro Apex One™ protection offers advanced automated threat detection and response against an ever-growing variety of threats, including fileless and ransomware. Our cross-generational blend of modern techniques provides highly tuned endpoint protection that maximizes performance and effectiveness.

Also known as
OfficeScan, Trend Micro OfficeScan
Trend Micro Apex One customers

Atma Jaya Catholic University of Indonesia, A&W Food Services of Canada, Babou, Beth Israel Deaconess Care Organization (BO), DCI Donor Services, Evalueserve, Gulftainer, Hiroshima Prefectural Government, MEDHOST

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