ConnectWise ScreenConnect ROI
SS
Steve Schick
Technology and Logistics Director at a media company with 501-1,000 employees
We saw a return on investment from using this solution.
It's just really difficult to put a price tag on ROI because often times we deal with non-technical individuals who just get very frustrated and they can't exactly express themselves very well with what's happening. We get this feedback from them which is not uncommon: "It just doesn't work. I don't know what's going on. There's this message here."
We help them with their concern and say: "Hey, can we just connect to your machine and take a look at what's going on, because it's a lot easier to visualize?" Just by not having to drive out to rural Alberta where there is a lot of snow, and we're up to about three feet of snow this year. It's not exactly easy to drive anywhere, so the ROI on this is easily less than a day, and that's really not an exaggeration. It's totally worth the money.
View full review »I have witnessed an ROI while using this product.
View full review »If you need to support a lot of customers remotely, the system will pay itself within the first day of use due to the time it saves you in traveling to customers, et cetera. It really pays for itself.
View full review »Buyer's Guide
ConnectWise ScreenConnect
April 2024
Learn what your peers think about ConnectWise ScreenConnect. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,334 professionals have used our research since 2012.
It's interesting, and this is kind of anecdotal, but I think it applies. We are more efficient at resolving end-user tickets as a result of implementing this product. We've seen our ticket count lower and our ticket throughput increased.
I think it really has to do with ConnectWise because prior to that, it was clunky trying to get connected to people, screen-share, and those types of things. Whereas now, we just click a button to connect and we're off and running.
View full review »With a 90% cost saving on travelling, it pays for itself within days.
View full review »Buyer's Guide
ConnectWise ScreenConnect
April 2024
Learn what your peers think about ConnectWise ScreenConnect. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,334 professionals have used our research since 2012.