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Good quality of video and audio, ability to share specific application, ability of collaboration. By the way, it should be easily set up. Users should start / invite or join meeting using smart phone.
Speed and consistency is definitely top of my list. Something that is universal and doesnt require a user to install a bunch of applets or extensions to use it.
easy setup and good quality of audio
real time speed and quality
Reliability and quick setup.
audio and speed.