We performed a comparison between ConnectWise ScreenConnect and TeamViewer Tensor based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"I've noted an ROI while using the solution."
"The ConnectWise ScreenConnect tool is very good for remote access."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"It is super easy to use and relatively inexpensive."
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"The most valuable feature of TeamViewer Tensor is the remote access."
"Remote desktop sharing is one valuable feature of the solution."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"I really didn't care for the onboarding process and it is something that should be improved."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"The solution is a little bit complicated when you want to implement it."
"They could provide a toolbox for the plan I'm on."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"The solution could include more AI (Artificial Intelligence)."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while TeamViewer Tensor is ranked 9th in Remote Access with 4 reviews. ConnectWise ScreenConnect is rated 8.4, while TeamViewer Tensor is rated 8.6. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of TeamViewer Tensor writes "A user-friendly and stable solution providing remote desktop sharing functionality to its users". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas TeamViewer Tensor is most compared with TeamViewer, TeamViewer Pilot, BeyondTrust Remote Support, Parallels Access and LogMeIn Rescue. See our ConnectWise ScreenConnect vs. TeamViewer Tensor report.
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