head of presales at a tech services company with 11-50 employees
Real User
A stable and scalable solution that's always improving
Pros and Cons
  • "The source site replication feature is valuable."
  • "It would be better if we could integrate easily with other platforms."

What is our primary use case?

In a data center, the entire workloads are virtualized, and they are backing up the content, and sometimes because of bandwidth, operations need to be backed up quickly. In that kind of scenario, this source site replication is very supportive. Avamar evaluates the data that's already backed up, and only the chain blocks can be transferred via the network. There won't be any heavy network traffic, and the time it takes to backup is quick and within the window.

On the client-side, we can also backup clients with Avamar. These days with the pandemic, most of them work from home, and we're using less network bandwidth to backup end user transfers.

What is most valuable?

The source site replication feature is valuable. 

What needs improvement?

It would be better if we could integrate easily with other platforms. I would like to see better integration with VMware vCenter. We normally integrate Avamar with VMware vCenter Server and virtualize Avamar within the VM. Once, we wanted to backup only a few VMs within the vCenter, without integrating it to the vCenter. But we come across some problems. Without adding the vCenter directly, there was some difficulty in adding the VMs. When we replaced more clients in the OS, this problem was solved.

For how long have I used the solution?

I have been using Dell EMC Avamar for three years.

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What do I think about the stability of the solution?

Dell EMC Avamar is stable so far. As we have worked with software engineers trained to use this product, they can configure and provide support on their own.

What do I think about the scalability of the solution?

Dell EMC Avamar is a scalable solution.

How are customer service and support?

Support is okay. We don't use it frequently as our engineers can manage well. Only when they can't handle a problem, they call support. We also use technical sites and the web portal, and these help our engineers capably handle day to day requirements.

How was the initial setup?

The initial setup isn't complex. Because the engineers are trained, they're familiar with the product and can do this implementation.

The implementation time depends on the data center. The issues we face are mainly on the network. For example, sometimes, their policies on implementing the communication between the servers lead to some downtime. Other than that, we can implement Dell EMC Avamar between two-three days.

What about the implementation team?

We implemented Dell EMC Avamar ourselves, in-house.

What's my experience with pricing, setup cost, and licensing?

It was very expensive before, but after integrating it with Dell EMC Avamar Data Protection suite licensing, we are getting better discounts.

What other advice do I have?

I always see improvements on the Avamar side, and we are happy with that. 

On a scale from one to ten, I would give Dell EMC Avamar a ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Solution Architect at a tech services company with 51-200 employees
Consultant
Good with endpoint backups, but the interface is not user-friendly and the technology is outdated
Pros and Cons
  • "Dell EMC Avamar is very good with endpoint backups."
  • "The UI is not easy to use. There are other products such as Veeam that are easy to use for the end-user which is why they are moving away from Avamar or Networker."

What is our primary use case?

We are system integrators. We resell, we deploy, and we support our clients.

What is most valuable?

Dell EMC Avamar is very good with endpoint backups.

What needs improvement?

This solution is approximately 10 to 20 years old. The technology behind it is very good but the trends are increasing and Avamar and NetWorkers are outdated.

They brought in vProtect solutions, called it PPDM, and rebranded it.

In my opinion, they should destroy all of their products and create them from scratch.

The technology is behind and they have millions of codes. I think that it should be recreated or they should hire another backup and archive company.

The UI is not easy to use. There are other products such as Veeam that are easy to use for the end-user, which is why they are moving away from Avamar or Networker.

Recently, they recreated the HTML 5 interface, and it has abilities but it is not mature yet.

For how long have I used the solution?

I have been using Dell EMC Avamar for almost one year.

How are customer service and technical support?

The technical support was great.

I created a ticket and it was resolved.

Which solution did I use previously and why did I switch?

Previously, I used Acronis, Veeam, and Commvault.

Most use Veeam because it's a new product with cloud capabilities and the interface is easy to use.

What's my experience with pricing, setup cost, and licensing?

When it comes to competition the price is not what is important, it's not the problem.

What other advice do I have?

Our company is competent in Dell products. My colleagues and I have over ten years of experience with NetWorker and Avamar.

I used to be an assistant consultant. Now, I'm working as a solution architect. I'm a bit far away from technical solutions.

I would rate this solution a five out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
Buyer's Guide
Dell Avamar
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System Engineer for Business Solution Department at PT. Mastersystem Infotama
Real User
Fast performance and it integrates well with our domains
Pros and Cons
  • "The backup and recovery speed is very fast."
  • "I would like to see better integration with third-party applications and platforms."

What is most valuable?

The integration with host domains is very good.

The backup and recovery speed is very fast.

What needs improvement?

We have had issues with performing backups in our hybrid environment.

I would like to see better integration with third-party applications and platforms.

For how long have I used the solution?

I have been using Dell EMC Avamar for one year.

What do I think about the stability of the solution?

Stability seems good, where you can extend to the cloud from the computer.

What do I think about the scalability of the solution?

I think that Avamar is a scalable solution. We have four people in the company who use it.

How are customer service and technical support?

We are satisfied with technical support from Dell EMC. There is also support available in the community.

How was the initial setup?

It will take a few hours to deploy, including the configuration.

What other advice do I have?

This is a good product and I recommend it. Overall, I would say that Avamar is great for me.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Presales Engineer at Eta2u
Real User
Many valuable features, good stability, and is easy to manage
Pros and Cons
  • "Dell EMC Avamar has many valuable features. It's very stable and it's easy to manage."
  • "It's not the best solution for big databases."

What is our primary use case?

In Romania, more customers own their enterprise software. But the new wave wants to also try cloud data centers and cloud backup and so on.

What is most valuable?

Dell EMC Avamar has many valuable features. It's very stable and it's easy to manage. It can be used instead of NetBackup or HP Data Protector backup.

Customers like it exactly like it is. They don't want new features from Avamar. Dell EMC is linked appropriately to VMware and they can implement some mechanisms from VMware more deeply than other vendors. This is one of the keys with Avamar.

The implementation is very simple. And, of course, EMC has a complex dashboard that can integrate all their backup solutions for the clients. They can use this software tool for backup and another one for disaster recovery and they don't need a complex dashboard.

Everything is pretty simple in this product.

It's based on HTML5 which allows for dashboards to have the maximum integration. It is up to date technology.

It also allows you to make a robot backup from a remote site to a central site with a very good compression

What needs improvement?

Its use case is for the VM machines because Avamar is not integrated with the backup and it's much more useful for the bare-metal VM server backup and recovery. It is integrated with the databases but it's not the best solution for big databases.

For how long have I used the solution?

I have been using Dell EMC Avamar for more than 10 years.

What do I think about the stability of the solution?

Maintenance is needed everywhere and EMC is not so cheap for support. Our customers are very proficient and they need that support from the vendor. They also have an opportunity to buy our services because it's a little cheaper than the manufacturer.

What do I think about the scalability of the solution?

The level of scalability depends. It's easy, but it depends if they are also a multiplier. If they have a lot of domains then it is the best in the market and the backup appliances are easy to expand. On the other hand, it needs a lot of money. If you have your own, not so expensive storage, you can backup on it and save some money.

How are customer service and technical support?

Customer support begins with a phone call depending on the level of support. It is often 24 hours or the hourly rate. The support line is open but they ask if you bought the support or not.

Usually, they know the product the best and can solve the problem between two to four hours. If the problem is because of another software or hardware, it might take two days to solve.

How was the initial setup?

Setup takes a maximum of one hour from documentation until it is finished. All software solutions need to be clearly documented. 

I think that after one hour we can start backup.

What's my experience with pricing, setup cost, and licensing?

The initial licensing is usually for two or three years. After that they can buy a yearly license.

What other advice do I have?

In Romania we have a lot of enterprises. That means more than 200 servers and maybe hundreds to thousands of clients. If they have a lot of VM machines it's one of the best solutions. If they have over 30 percent of their database on other applications is not recommended. It's working, but it's not recommended.

On a scale of one to ten, I would rate Dell EMC Avamar based on the environment. If they have a cloud implementation of virtual machines then I would rate it ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Trainer, storage consultant at Oxon
Real User
Good for backups and is easy to troubleshoot
Pros and Cons
  • "The product is good for backups."
  • "The client caches and deduplication system have a few problems."

What is our primary use case?

Data backup is our primary usage of the solution. 

What is most valuable?

I am impressed by the ease of troubleshooting due to the internal database. You can get a lot of information from the backup jobs and that is very useful. For example, the program has a very nice importer called Clientele Activity.

Sometimes when you run backups for products, you will get the information about the backups - some successful some unsuccessful. You also often get information about some clients who don't run any data backups. So from a troubleshooting point of view, it offers valuable information that you can work on. 

What needs improvement?

There are some limitations on the backups and the databases so I think that needs a little improvement. The client caches and deduplication system have a few problems.

For how long have I used the solution?

I've been using EMC Avamar for 18 years now.

What do I think about the stability of the solution?

The solution is stable as long as you are very careful when you shut down and start up. If you will do everything according to the rules, everything will be okay. But if you make a mistake or shut down the wrong way, or install something the wrong way, you will have some problems. The system is a little sensitive about things that are not done correctly. If you follow the rules, the system will pay you very well. If you do not follow the rules, you will have some troubles.

What do I think about the scalability of the solution?

The program has something called RAIN, and RAIN is the head of the systems, that hosts computers that work together. This RAIN has some limitations on the number of nodes you can put it together to make something like the cloud computer for which something can be seen as a great computer. The second thing is that Avamar has many internal things checking the consistency of the data.

And from this point of view, you sometimes get some mutations on the performance miles and the composite. You can overcome this by using Data Domain. If you add the Data Domain to the system, then you'll see stuff that can be seen as a kind of management system by Avamar, stored back in the Data Domain. It's a beautiful component.

How are customer service and technical support?

Because I am the inspector at our company I simply call my global instructor or another linked instructor if I need something checked. So I've never used the technical team.

Which solution did I use previously and why did I switch?

We used Omniverge for some time, but at that time the cost became too high so we switched to Avamar. If you look at the backup and database of Avamar, it stands out above the rest. 

How was the initial setup?

The initial setup was complex and it was very hard to implement that in Avamar itself because there were about 500 pages you had to go through. It was a nightmare. It was 18 years ago so it will probably be easier now. I did the deployment myself but I can't remember how long that took.

What other advice do I have?

Before you start using this program, you must know that you can't do everything with Avamar. There are some limitations like the size of the database. 

One lesson I've learned from working with Avamar is that you must follow the rules. Often people do not follow the rules for different products. Some products are very forgiving and you don't need to strictly follow the rules, but with Avamar, you have to follow the rules. You have to read the manual, you have to really know what you are doing, especially when you do the first implementation.

The product is good for backups but if you look at the analytics, I would like to say that there is a possibility to improve the caches or to do something with the application process on the clients' side, and back-ups for the bigger objects like the databases of the processing systems. 

I rate this product 8.5. It could be nine, but it has a few limitations. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
SAN Specialist at a tech services company with 1,001-5,000 employees
Real User
Top 20
Simple to configure but bare-metal restores could be improved
Pros and Cons
  • "It's simple to configure."
  • "The bare-metal restores could be improved."

What is our primary use case?

We use this solution for backups and restoring.

The solution can be deployed on cloud or on-premises.

What is most valuable?

It's simple to configure.

What needs improvement?

The bare-metal restores could be improved. The scalability could also be improved, but Avamar is going to be phased out soon.

For how long have I used the solution?

I have used this solution for 10 years.

What do I think about the stability of the solution?

I would rate the stability as eight out of ten.

What do I think about the scalability of the solution?

I would rate the scalability as six out of ten.

How are customer service and support?

The technical support from India is pretty poor. When technical support is from China, it's alright.

How was the initial setup?

Setup is complex.

What other advice do I have?

I would rate this solution as five out of ten. I wouldn't recommend it to others.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Consultant at a tech services company with 10,001+ employees
Real User
Quick and straightforward to set up but needs a better interface
Pros and Cons
  • "The solution is very stable."
  • "The user interface needs to be improved. It's not as good as it could be."

What is our primary use case?

We use a basic called a DPS. Typically, we are using mostly networkers just to back up most of the workloads, like cellphone audio ware and the connection, et cetera.

What is most valuable?

The solution is very stable.

We've found the solution to be scalable.

The initial installation is pretty straightforward and quick to set up.

What needs improvement?

The user interface needs to be improved. It's not as good as it could be.

There are certain bugs in terms of support. It's too slow. It needs to be more responsive.

We've found the product to be a little costly.

For how long have I used the solution?

I've been likely using the solution for five years at this point. It's been a while.

What do I think about the stability of the solution?

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of performance overall.

What do I think about the scalability of the solution?

We've found the solution scalable. If a company needs to expand the solution, it can do so with relative ease.

We are mostly using it for the server backups, not for the end-users.

We do plan to continue to use the solution.

How are customer service and technical support?

The technical support isn't as good as it could be. They are rather slow to respond. They should work towards getting their support staff to be more responsive to clients when they have queries. We're not overly satisfied with the level of support provided to our organization.

How was the initial setup?

We did not the initial setup to be overly complex. It's pretty straightforward and relatively easy to deploy. The deployment process itself is fast and only takes a few hours.

We only needed a product manager that handled the implementation and can handle any maintenance required.

What about the implementation team?

We did not need the assistance of an integrator or consultant during our implementation process. We handled it ourselves in-house.

What's my experience with pricing, setup cost, and licensing?

The solution is a bit expensive.

What other advice do I have?

We are Avamar partners.

I'd rate the solution at a seven out of ten.

I'd recommend the solution to other organizations.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Product Manger at System Plus
Real User
Stable, scalable, and compresses data
Pros and Cons
  • "I like Dell EMC Avamar's compression of data."
  • "The initial setup is a bit complex and could be simpler."

What is our primary use case?

The primary use case is backup, but in this case, my customers want to offload the Avamar server on tape.

What is most valuable?

I like Dell EMC Avamar's compression of data.

It's stable and scalable, and I have not had any problems with it.

What needs improvement?

The initial setup could be a bit simpler.

An offload to tape would be a great additional feature. The audit people ask for data to be put somewhere else in another location to have a gap between backup data and tape, but the Avamar solution only backs up on Avamar store.

For how long have I used the solution?

I've been using it for about two and a half years.

What do I think about the stability of the solution?

It's very stable and is the most stable solution I've seen.

What do I think about the scalability of the solution?

It's scalable, and I have not had any problems with it.

How was the initial setup?

The initial setup is a bit complex and could be simpler.

What's my experience with pricing, setup cost, and licensing?

The price is fair.

What other advice do I have?

If the setup is done right, it can be great.

I would rate Dell EMC Avamar at eight on a scale from one to ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Dell Avamar Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Dell Avamar Report and get advice and tips from experienced pros sharing their opinions.