We gain technical support from a number of external vendors as well as internal teams. In general, this is excellent.

View full review »

There is a very active community for occasional issues/questions. Depending on the budget, there is an agency that maintains Drupal core, i.e., Acquia Cloud. This has a similar model that Red Hat uses, which is open-source software with consulting support.

View full review »

Our developers haven't really needed much help from technical support from Drupal.

View full review »

Since it's an open-source solution, I'd say that you have to get involved and be able to ask the right person.

View full review »

Despite being open source, Drupal has a large and active community. Support, though voluntary, is rarely hard to find.

View full review »

As mentioned before, the real strength of Drupal is the vast community who the product really relies on.

You will have to learn most things yourself, but if you have any questions, most of the community members are willing to help you with your problems.

View full review »

I would give technical support a high rating.

View full review »

The Drupal community gives excellent support to the Drupal core. Usually a reported bug does not last more than a week before it is attended to.

View full review »

It entirely depends on what modules you are using for building your website. Some are well-maintained, but a few are less well-maintained. But there are issue queues for each module where you can find solutions and often patches.

You may also find a lot of Drupal developers in IRC channels at any hour of the day, willing to help for free in a lot of cases.

Some companies, like Acquia, offer full-time support, provided by experienced site builders and developers.

View full review »

There is no support other than the user community, which tends to be far better than most paid support.

View full review »

Drupal version 8 is an open source solution, so the support is focused on the Drupal community itself.

In most cases, help is present in the form of forums, discussion groups, chats, etc. However, when entering enterprise grade, it is recommended to obtain support from a Drupal specialized company.

There are several available in the market. Some include people who are involved in maintaining the core of Drupal.

View full review »

I would give technical support a rating of 9/10. When you post on the Drupal module's page in the support section, you always get helpful answers from the various developers out there.

View full review »

Drupal has pretty good documentation for reference. You can always find support from the Drupal community via drupal.org, drupal.stackexchange.com, or on Drupal IRC channels, if you're into that kind of thing.

View full review »

The technical support is entirely community-based, i.e., via Stack Overflow or Drupal.org. It could be better.

View full review »

Customer Service: Excellent. There are always people in the community online and willing to have discussions. Each individual “module” (i.e., extension) has an issue queue where questions and issues can be brought up, discussed, and resolved. And there are consultancies available for contracted support.Technical Support: Excellent. The technical level of the community is high, as is that of consultancies. View full review »

Customer Service: 5 starsTechnical Support: 5 stars View full review »

Technical support is a community, so it goes from the junior to senior consultants.

View full review »

Technical support is given by the community itself. It gets a rating of 4.5/5.

View full review »

We are fastidious in ensuring our enterprise users have all the support they need to be successful.

View full review »

The technical support is below average as compared to all the other products. It is above average for open source CMSs.

View full review »

Drupal is open source software. It is supported by the huge community and the Drupal association. Out of my personal experience on their website (drupal.org), both the community and the association are extremely willing to provide help and improve the main product and their modules in total.

View full review »

I would give technical support a rating of 5/5. The Drupal community is a very passionate and helpful one.

View full review »

Customer Service:

Not needed

Technical Support:

Not needed

View full review »

We haven't used this solution's technical support yet. I do, however, think that it is good. Whenever I need technical support from Drupal due to a bug issue or some other problem, I will always ask the community first before bothering the Drupal team. I understand that Acquia has a service level agreement to contact the supporter when we have a website in the mission-critical context. But I have never used it, until now.

View full review »

I would give technical support a rating of 8/10.

View full review »

If you purchase Drupal-specific hosting vendors like Acquia/Pantheon/Platform.sh, then you get Premium Support or else you need to go for IRC, Drupal Slack or forums.

View full review »

Drupal has a very cool community, so the technical support is pretty high.

View full review »

I would rate the technical support a 9/10.

View full review »

The technical support is good, but it needs improvement.

View full review »

If technical support includes the on-line forums, then it is perfect.

View full review »