PredictPulse saved us time by helping to avoid downtime and other problems. It would take 20 minutes to an hour to try to figure out the problem, whereas we immediately knew where the problem was with the help of PredictPulse. It easily saves us hundreds of man-hours just for that downtime. For production, we did have production lost and that could be in the thousands to possibly millions of dollars.

I just got a handy dandy email telling me my control room is over temperature, which is endangering the UPS. Therefore, I know to call the HVAC guy to go out there and fix the air conditioning in that unit. It's a unit that nobody visits very often. If the air conditioner craps out, it could sit up there a couple of weeks at 140 degrees and nobody would know it. That could absolutely destroy a UPS and other equipment that is in there. I get automatic emails telling me, "Hey, this thing is at 95 degrees, and that equipment is not supposed to run at over about 75 degrees." That is a huge benefit of it right there.

Years ago, we had an issue. Somebody made a booboo. They wired a receptacle into the wrong panel. This is a receptacle that runs high energy power equipment. It would trip the UPS out. The UPS was no longer functioning because it drew so much amperage that the UPS tripped. That is not the UPS's fault. It is whomever wired it; a contractor got the wrong panel by accident. Therefore, our unit had no protection. If the power blips, even for a fraction of a second, the losses were in hundreds of thousands of dollars. We were not protected, but I got my handy dandy email that blipped, saying, "Hey, you got a fault on this thing." We kept getting faults, and I was finally able to figure out, "Hey, it's one of the contractors working with his power drill out there." We were able to figure it out because of the constant updates via email stating that, "We had a problem." 

We get a lot of lightning storms. However, if the power would have blipped from a lightning storm, and the UPS had not been working, then it's an immediate six-figure loss. By having the emails coming to me, it told me the issue, then I was able to get it resolved before we lost power.

Another example: Something shorted out in our process. I didn't know what, and some people said, "Oh, this has happened several times recently." I was able to go back and look at the database, which is easy to pull up, as I can put in a date a year ago, and cycle through it really quick, and say, "No, there have been no extreme phase overloads in the last year, except the one that happened last Tuesday morning at 8:04 AM." That's helpful for me, having that database there, because I can pull and sort through to see if anything like that happened preceding the fault last Tuesday.

PredictPulse reduces the manpower needed to do maintenance because the technical data presented in the reports save precious time. We can do less maintenance, from every three months to every six months. So we're saving on critical manpower resources by the monitoring of the unit.

It will save me money on manpower needed for maintenance, as we will be able to maintain these units with a smaller staff because of the PredictPulse data reporting feature. These things were just put online three months ago so an evaluation of the hours saved is still premature. The rail system covers an eight to 10 mile area and for maintenance we have to travel each site to look at each unit, work on it, and then travel back. All that time would be charged to maintenance. We will be saving significant amount of hours, cumulatively over time, because we won't have to travel to the sites. The PredictPulse software will be reporting the status of the units back to us, remotely.

We're a 24/7 operation and my staff does maintenance 24/7. Anytime a unit is taken offline for maintenance, I'm notified, anytime of the day and any day of the week. PredictPulse notifies me remotely what's happening. That gives me proof and demonstrates that I can have confidence in knowing that this critical piece of equipment is always available for its purpose and critical use.

The service has definitely quickly deployed field technicians. At one of our sites, the temperature in the room was rising. Because we received a notification, we were able to get an engineer dispatched to the site to the HVAC problem. Had we not done that, we might have ended up with a UPS failure.

We're not awake 24/7, so it's good to have somebody else receiving data constantly. A few times, I've gotten a call from Eaton when they noticed abnormal data in our data center. They were dispatching one of our service reps, but I needed parts, so Eaton was given access to do what needed to be done before I even knew anything was wrong. 

I don't have any examples of how it might have changed the function of our radiology department. But if we've ever had an outage or anything happened with our CT, it's made it quicker when contacting our third-party vendor that supports the CTs. That has been faster, but I've had fairly limited experience because it's the first one I've ever really dealt with. But Eaton themselves have been very reliable. I haven't had any issues with them.

PredictPulse's 24/7 remote monitoring has helped to alleviate stress. Whenever we've had downtime for the hospital itself, we've been able to run reports and send them. Because I have email on my phone, I get the reports there and I can send them to the chief of nursing for the hospital or to the CEO. And they can see if at least the CT is doing okay, and that there's no damage to the CT unit. That has been a relief. Management has been happy with having that kind of knowledge.

PredictPulse has saved us money by the CT unit being up and accessible for ER and for med/surge. Even if we've had an outage, they have at least been able to continue to run CTs. The downtime doesn't usually last more than a day or two, at most. If we were to run eight or nine CTs in a day at $800 per CT, those are the kinds of savings we're talking about for a given incident. We've had three or four such incidents in a year.

It has also definitely saved time, helping us know that things are up and running and that there is no issue with the CT itself.

We haven't received any alarm notification calls from Eaton as a result of using PredictPulse. They did reach out to us once, but that was only because I had not properly set up the report portion of PredictPulse and the reports were not going out to everybody. That was just user error on my part. But they did proactively reach out to me to correct that.

We mostly use it for alerting via email. We rarely find a need to log in. However, when we do, a picture is worth a thousand words. The graphics are really nice if I want to give it someone. For example, if somebody said, "How reliable do you find Eaton?" I could print them those beautiful little graphics, and say, "Well, what do you think?"

We now have knowledge of what is going on with power fluctuations. Before, when we were offsite, we wouldn't know if the system was down or if there was a power outage. Now, I get alerts. 

I receive my monthly reports from it, so I haven't needed to logon directly in a very long time.

On our casino floor, in a power outage, hundreds of games could go down and would need to be manually brought back up. Even though we can run off generator power, we need that bridge to get us there and it's been doing it since. It has been taking care of it.

We use Eaton's remote monitoring and it's pretty comprehensive if there's any kind of issue. It's measuring and monitoring things. The remote monitoring makes my job easier and makes me more productive. With the remote monitoring, we don't have to physically look at the piece of equipment. I could be offsite. I could be anywhere and I can see how it's operating or any issues it could be having. I can do that from my phone.

It gives us the opportunity to know if we have an issue with a UPS and then it invokes the automated service ticketing system. So we don't really have to do anything. Eaton gets the alarm, they schedule the site visit, and they come and fix the problem.