Eaton PredictPulse Reviews

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Tim Cooper
Real User
Data Center Manager at Travelport
Aug 26 2019

What is most valuable?

I'm not aware of any feature other than the notifications. It provides notifications about our UPSs so that it can generate service calls automatically with Eaton. They get a monthly report. Their field technicians are very good. For… more»

How has it helped my organization?

It gives us the opportunity to know if we have an issue with a UPS and then it invokes the automated service ticketing system. So we don't really have to do anything. Eaton gets the alarm, they schedule the site visit, and they come and fix… more»

What needs improvement?

I don't know if the way they do the emails, daily, is the best way. It seems like they could come up with a better solution for communication. I'm not saying it doesn't work, but it just seems like it's a little outdated. They could look at… more»

If you previously used a different solution, which one did you use and why did you switch?

We did not have a previous solution. We implemented PredictPulse to provide more visibility into the systems. We have our own automation system that monitors, but that still requires us to generate a service call. Eaton PredictPulse… more»

What other advice do I have?

My advice is don't buy it just because it's there but because you have a need for it. You have to understand your own needs and then see if PredictPulse will be that solution to your needs. The solution is doing what it needs to do. It's… more»
Bitsy Bernat
Real User
Senior Manager at Kaiser Permanente
Aug 22 2019

What is most valuable?

We have found the most valuable features to be the ones which notify us that the UPS is on battery, then notifying us that the temperature in the room is too hot.

How has it helped my organization?

The service has definitely quickly deployed field technicians. At one of our sites, the temperature in the room was rising. Because we received a notification, we were… more»

What needs improvement?

I like visibility the service provides into our UPS equipment through its reporting, but it could be better. I would like it to be easier to set up for the specific things… more»

What's my experience with pricing, setup cost, and licensing?

We are not using Eaton's UPS service plans.

If you previously used a different solution, which one did you use and why did you switch?

It is the first pilot at Kaiser to have a monitoring system.

What other advice do I have?

PredictPulse has helped me better define our requirements. One of the pros of PredictPulse is the majority of our UPSs and the support has been phenomenal. They seem very… more»

Which other solutions did I evaluate?

Eaton was only one who offered to let us try it out for free. We are looking at other options still. We are still looking at Schneider's UPS monitoring solution. We have… more»
Wanda Belvin
Real User
Information Technology Infrastructure Manager at a financial services firm with 51-200 employees
Aug 29 2019

What is most valuable?

I use the feature which alerts me to power outages, whether it is going on and off the battery. E.g., this feature came in handy last weekend when the Department of Water… more»

How has it helped my organization?

We now have knowledge of what is going on with power fluctuations. Before, when we were offsite, we wouldn't know if the system was down or if there was a power outage… more»

What needs improvement?

We did have an issue getting it initially connected from our system through their particular email address. It was hard because we have a security parameter. It took two… more»

What's my experience with pricing, setup cost, and licensing?

We have bought all of the features of PredictPulse because each of them serves a different purpose for us. We pay $4,000 for the Eaton 93PM UPS, which includes… more»

If you previously used a different solution, which one did you use and why did you switch?

We previously had a generator, which was insufficient. We had a small fire in our ceiling. Then, we had to get big giant fans to keep the room cool to keep the equipment… more»

What other advice do I have?

Do it. PredictPulse sends out emails no matter where you are. You can keep track of the electric current going on in your system. It keeps you in the loop and… more»

Which other solutions did I evaluate?

We did evaluate other competitors, but we didn't have a lot of time. Eaton was the best because of its uptime and support. We decided to add on PredictPulse for the… more»

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Eaton PredictPulse Questions

What is Eaton PredictPulse?

PredictPulse Insight is the first cloud-based analytics service for data center infrastructure to predict the failure of power components. The new service adds predictive analytics to Eaton’s next generation PredictPulse remote monitoring service, shifting power monitoring from a reactive to a proactive model. The new PredictPulse is a cloud-based monitoring and management service that collects and analyzes data from connected power infrastructure devices, providing us with the insight needed to make recommendations and take action on your behalf.

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