I would highly recommend Eaton PredictPulse to reduce overall troubleshooting time. It's easy to view any information on the UPS system from anywhere. I can be at home and pull it up and view the UPS systems, all the values, and make sure that they're in a good state and not in alarm. That is definitely very nice. It's remote monitoring. They dispatch their technicians with the correct parts quickly. Sometimes I don't even have to call and they'll call me and tell me they're on the way.

I would rate PredictPulse a nine out of ten. 

It provides us the information and data that we need. I would recommend it.

I had the PredictPulse mobile app on my other phone, but then they gave me a new phone and I need to get that loaded. I didn't have any issues with it at all when I used it. I was able to breeze through it with no problems. This was something they just started in the last few months. They sent me an email to put PredictPulse on my phone, and I loaded it, but then they sent me another phone and I have not loaded it. I explored it a little, but not a lot. Instead, I get the emails which tell me what's going on. That's what I rely more on than looking at the app. 

I would rate this solution as a nine out of 10. I don't if it is perfect, but it is pretty close.

The lesson I've learned is that it's a dependable solution to the maintenance and operational requirements for the UPS's that we have.

In our company I use PredictPulse as the manager and my team of inspectors maintain the system. Ultimately, there will be about 10 people who will have access to it, when it's finished.

I plan to use the PredictPulse mobile app, but at this time, since we are just in the beginning stages and we have only installed three units so far out of the 25, I haven't started using it. I will use it as soon as we have finished setting up.

In terms of proactive parts replacement, at this time we are still in the first phase of the use of this product and we are under warranty. After the warranty phase is up, we'll go into agreement regarding parts replacement, because we don't stock any parts on hand at the company. We have parts agreements in other contracts with Liebert and other companies, because we have other models. We will be making an agreement for parts and service because we don't have trained staff on hand for the UPS's.

I would rate PredictPulse at nine out of 10. I'm still new to it but I was able to go in there and do some configuration and I liked that feature, that functionality, that it allows you to do some of the configurations yourself. Everything is automatic.

I haven't studied the whole UPS market and all that's available. I'm a very busy person. I'm running a department of 100-plus people and a lot of capital projects. My background is a degree in electrical engineering and I've been at my company for 30 years. For 28 of the 30 years, I've been writing specifications for batteries and UPS's. I analyze them. I do calculations on battery capacities. So I understand UPS's and their function. Because I didn't do a full market study I wouldn't give it a 10.

I know there are many other UPS companies but all my Eaton products have performed well for the duration of their lives. I don't have problems with Eaton products, except that they're proprietary. I've had people trained on Eaton products and there is a learning curve for getting to know these devices.

PredictPulse has helped me better define our requirements.

One of the pros of PredictPulse is the majority of our UPSs and the support has been phenomenal. They seem very open to work with us on improvements for future releases and to learn more about what we need as well, so that has been nice.

One of the cons of the PredictPulse is that right now we can only use it on UPSs. From what I understand, that will change in the future. The national viewpoint and data logging are the things that I brought up which could be improved.

I don't think that we use Eaton for repair of these units.

I rate PredictPulse 10 out of 10. The support and everything I've gotten from Eaton has been great. They're very reliable. You won't go down. I don't support third-party service because I've used another Eaton product and when the tech inspected it, he was like, "We don't know who installed that and that's why you dropped." After that, we replaced him with an Eaton service provider. Since then, we have never had an outage.

I'd recommend Eaton if you want reliable reports and good uptime for whatever units you are going to have plugged into it. And I'd also recommend the solution because of the professionalism of their support.

What I've learned from using the solution is the reliability of it, which I've been happy with. I've also learned that I need to check out the hardware on Insight a little bit more to see if there are any issues.

While Eaton is not an educational application, it's very helpful and user-friendly. I learned I can rely on it.

I cannot access it using the web browser, but I'm going to fix that today. 

I would rate this solution as a nine (out of 10).

Do it. PredictPulse sends out emails no matter where you are. You can keep track of the electric current going on in your system. It keeps you in the loop and knowledgeable. It will let you know when an issue has cleared. It is very much worth the expense.

It saves us time and it saves us money. If the equipment that it protects is valuable to your business, it will keep it operating.

It was the right system to go with. We're close to a year in, and there have been zero issues. In the preceding couple of years we had so many issues with the old system; it was undersized and it wasn't really protecting everything that the current one is. It has given us that reliability. We were able to make the system larger and cover more equipment. It's hard to compare apples to apples because we weren't covering the same things, but it makes all the difference in the world, if you're going to use a product like this, to make sure it's covering all of your important, the critical items.

We're using other Eaton solutions in our environment and they're reliable. We've had power issues here and the Eaton equipment holds up. Eaton covers it all. There are things that they provide that we don't have here on our property, but what they have is pretty comprehensive.

My advice is don't buy it just because it's there but because you have a need for it. You have to understand your own needs and then see if PredictPulse will be that solution to your needs.

The solution is doing what it needs to do. It's has provided us a service that we felt we needed. 

The visibility the service provides into our UPS equipment through the reporting is okay. There isn't much to report other than the UPS conditions. We also have dynamic monitoring of our UPS systems, so the PredictPulse report confirms what we already know. The PredictPulse reports are fine. We don't have a problem with them. That's not really the reason we got PredictPulse, but there's no problem with them.

We use an Eaton Service Plan. The only remote monitoring we have is with PredictPulse. The repairs that we have had done through our agreement have met all of the criteria of our agreement, as far as responding and service go.

The only people we have using PredictPulse are data center engineers or critical facility technicians. It's a team of about six to seven people. We don't need any people for deployment and maintenance of PredictPulse because it's a managed service by Eaton.