A person on our team handles most of the configuration and automation tasks. 

We used a consultant called the International Computers Limited Botswana, who deployed for us and we only had access. We don't even know how the implementation was carried out. We only know how to use the system. We had a good experience with them, but we're not entirely happy, because every time we hold another meeting, they never go anywhere. On the contrary, it is actually attracting more costs for us. That is something that we're still fighting about. We don't really know how they want to do business. Is it to get more funds from us or are they working in good faith?

We used in-house resources to implement. I did attend training from the vendor who was our VAR. They did help us setup Change Control in the system using a set of Detail Screens and workflows.

We've got people who specialize in the deployment of Ivanti. We never had a problem in the deployment. 

Understanding the customer's functional requirements is crucial to achieving the right result. So it's going to take weeks as well if you include that aspect.

Installation itself is relatively easy, but proper configuration and meeting requirements, along with testing, will take weeks.

Moreover, around four people are required for service management. These four people should be Ivanti specialists. The same team of four people would handle maintenance as well.

Sometimes customers have a complex environment or require a lot of customization. In that case, we can do a subcontract with another solutions provider. However, most of the time, we handle the deployment ourselves for our clients.