Hornbill Systems Supportworks Initial Setup
The initial setup was fairly straightforward. Deployment only took about three weeks. It was a while ago since we set it up, however, I do remember it being fairly easy. Only two people were needed for deployment.
View full review »It can be a little bit complex, definitely something you want to get Hornbill to give a hand with, but mostly because there are a number of options, connectivity to external email, etc. I wouldn't say it is difficult, but there is a lot to it. Thankfully, installation is part of the purchase cost (if I remember correctly).
View full review »Buyer's Guide
IT Service Management (ITSM)
April 2024
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