Compare BMC Helix ITSM vs. Hornbill Systems Supportworks

BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 14 reviews while Hornbill Systems Supportworks is ranked 25th in IT Service Management (ITSM). BMC Helix ITSM is rated 8.6, while Hornbill Systems Supportworks is rated 0. The top reviewer of BMC Helix ITSM writes "Full-featured, gave us incident/event management, based on monitors in our environment". On the other hand, BMC Helix ITSM is most compared with ServiceNow, BMC Remedyforce and JIRA Service Desk, whereas Hornbill Systems Supportworks is most compared with JIRA Service Desk and ServiceNow.
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Most Helpful Review
Use Hornbill Systems Supportworks? Share your opinion.
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in IT Service Management (ITSM). Updated: October 2019.
371,917 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
It is costly, but it is well worth it.Just make sure you really sit down and look at what you will be using per user, therefore you will not be surprised with a big bill. You do not want every user having every license, it really is not needed.Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.While purchasing, try to negotiate on per user licensing costs, associated maintenance, and purchase 20% more then what you think you should have. Bulk is always cheaper.If Customer and IT agents are happy, that is one of the greatest ROI. However, one of the major factors is Leadership, because at the end they have to justify the cost.

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371,917 professionals have used our research since 2012.
Ranking
Views
12,490
Comparisons
7,744
Reviews
14
Average Words per Review
293
Avg. Rating
8.6
Views
285
Comparisons
215
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 73% of the time.
Compared 6% of the time.
Compared 5% of the time.
Also Known As
Remedy ITSM, Remedy, Helix RemedySupportworks
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BMC
Hornbill Systems
Overview
BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.Supportworks brings you the ideal combination of business process automation, functionality and flexibility. It's a comprehensive ITIL-compatible application that satisfies most requirements out of the box. Fully integrated processes and support templates mean you can rapidly adopt key components of the service lifecycle. If you don't need all the disciplines immediately, just switch them off until you're ready. Supportworks has the flexibility to support any service desk requirement: HR and FM applications are available. which means you can run all your service desks on a single platform, eliminating duplicated effort, reducing hardware and software costs, and simplifying support.
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Learn more about BMC Helix ITSM
Learn more about Hornbill Systems Supportworks
Sample Customers
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversityAylesbury Vale District Council
Top Industries
REVIEWERS
Financial Services Firm27%
Government13%
Comms Service Provider13%
Manufacturing Company13%
VISITORS READING REVIEWS
Software R&D Company34%
Manufacturing Company12%
Financial Services Firm9%
Government6%
No Data Available
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in IT Service Management (ITSM). Updated: October 2019.
371,917 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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