Most Helpful Review | ||||
| Use Hornbill Systems Supportworks? Share your opinion. | |||
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in IT Service Management (ITSM). Updated: November 2019. 383,981 professionals have used our research since 2012. |
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice | ||
Information Not Available | It is costly, but it is well worth it. Just make sure you really sit down and look at what you will be using per user, therefore you will not be surprised with a big bill. You do not want every user having every license, it really is not needed. Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings. While purchasing, try to negotiate on per user licensing costs, associated maintenance, and purchase 20% more then what you think you should have. Bulk is always cheaper. If Customer and IT agents are happy, that is one of the greatest ROI. However, one of the major factors is Leadership, because at the end they have to justify the cost. | Information Not Available |
Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs. 383,981 professionals have used our research since 2012. | ||
Top Comparisons | ||
Compared 64% of the time. Compared 9% of the time. Compared 7% of the time. | Compared 75% of the time. Compared 6% of the time. Compared 5% of the time. | Compared 55% of the time. Compared 45% of the time. |
Also Known As | ||
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight | Remedy ITSM, Remedy, Helix Remedy | Supportworks |
Learn | ||
CA (A Broadcom Company) | BMC | Hornbill Systems |
Overview | ||
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity. Learn More: https://www.ca.com/us/products... | BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center. | Supportworks brings you the ideal combination of business process automation, functionality and flexibility. It's a comprehensive ITIL-compatible application that satisfies most requirements out of the box. Fully integrated processes and support templates mean you can rapidly adopt key components of the service lifecycle. If you don't need all the disciplines immediately, just switch them off until you're ready. Supportworks has the flexibility to support any service desk requirement: HR and FM applications are available. which means you can run all your service desks on a single platform, eliminating duplicated effort, reducing hardware and software costs, and simplifying support. |
Offer | ||
Learn more about CA Service Desk Manager | Learn more about BMC Helix ITSM | Learn more about Hornbill Systems Supportworks |
Sample Customers | ||
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini | Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University | Aylesbury Vale District Council |
Top Industries | ||
Healthcare Company29% Financial Services Firm20% Government8% Transportation Company4% Software R&D Company31% Insurance Company10% Comms Service Provider8% Financial Services Firm8% | Financial Services Firm27% Comms Service Provider13% Manufacturing Company13% Government13% Software R&D Company37% Manufacturing Company10% Comms Service Provider8% Financial Services Firm8% | No Data Available |
See also BMC Helix ITSM Reviews, Hornbill Systems Supportworks Reviews, and our list of Best IT Service Management (ITSM) Companies.