Hornbill Systems Supportworks Stability

it_user1262703 - PeerSpot reviewer
Service Desk Team Leader at a healthcare company with 5,001-10,000 employees

The solution is fairly stable. However, it begins to struggle a bit when you grow beyond a certain amount of users. It had worked quite well for us for eight years; it's just recently that we've begun to hit the limitations of the product.

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it_user290337 - PeerSpot reviewer
Senior Supportworks Consultant at a construction company with 1,001-5,000 employees

At first we had a glitch where it would occasionally boot people out of their session, but that was because of a bug at our end, and not intrinsic to the software. Other than that, it is a very stable system and seldom, if ever, crashes.

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Buyer's Guide
IT Service Management (ITSM)
April 2024
Find out what your peers are saying about Hornbill Systems, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: April 2024.
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