I would recommend switching to something newer. Learning and supporting Tivoli is a waste of time. IBM barely develops it anymore. They have newer tools like Instana.

Overall, I would rate the solution a seven out of ten. This product is excellent, but the tool itself is no longer actively developed.

It can't be perfect; it's discontinued. We're just waiting for its retirement.

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We can choose NetCool if we do not rely on AI capabilities much. It is a good option. Many NetCool engineers are available. It is very easy to maintain the team. Overall, I rate the solution an eight out of ten.

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I rate this solution eight out of 10. 

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I'd advise those looking into implementing Tivoli NetCool to check out other offerings from the same company as they have legacy offerings along with their latest offerings. I would give Tivoli NetCool a rating of eight out of ten.

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There is a concern about artificial intelligence concepts for Insights because it's a monitoring tool. It monitors all of the network-related or device-related alerts. Those alerts play a major, vital role in this finance or banking sector. If we were to have this artificial intelligence operation concept, it would be very good. Some new projects that we have require AIOps. 

With respect to monitoring, other solutions can't compete with IBM. 

I would rate this solution a nine and a half out of ten. 

We now use Everbridge as a notification tool and we use ServiceNow for ticketing. If the Tivoli Suite had these features then we wouldn't have the need to pay for other solutions. 

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If price is not an issue, I would recommend IBM Tivoli NetCool to anyone considering implementing it into their organization.

Overall, I would rate IBM Tivoli NetCool an eight out of ten.

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I recommend this solution all of the time, based on the customer's needs. It has to match with their requirements.

I would rate IBM Tivoli Netcool a nine out of ten.

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I'd advise companies that it's difficult to get a person that specializes in a bunch of different solutions and can really understand them fully. It's much better to be an expert on one solution than to try to be an expert on many. If a person wants to specialize in Tivoli then they should focus on just that one solution and know everything there is to know about it.

I'd rate the solution eight out of ten.

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My general advice to people considering or adopting this solution would be to ensure that the company defines and understands all of the requirements that are expected of the product at the outset before even choosing a solution. Without knowing what the actual requirements are, it may lead to choosing the wrong product. It is always best to start with considering the base functionality and then build up any customizations from there.  

Also, always try to ensure that you make the minimum number of customizations required for the product to ensure that it is as easy to support in the future as possible. Customizations may not always be compatible with future upgrades.  

On a scale from one to ten where one is the worst and ten is the best, I would rate Netcool from IBM as about a seven-and-a-half versus other competing software products. If I had to choose a round number, it would be an eight.  

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This is another one of those suites glued together from a myriad of acquisitions and it shows once you get under the hood. Not my first choice. View full review »

We're just a customer. We don't have a business relationship with IBM.

I wouldn't necessarily suggest this product to others. There are other products right now that may be lighter in deployment and a lot less expensive.

Overall, I would rate the solution six out of ten. I'd rate it higher if they offered more integration potential, or, alternatively, if they create done cohesive product and offered more monitoring software without some many other parts.

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IBM’s NetCool is a program used to automate, manage, and monitor networks in real time.False alarms, events that do not affect services, and maintenance events are suppressed, thereby reducing incident and event volumes drastically. It also reduces the volume by correlating several events into one. Escalation, notification, and resolution procedures are streamlined and effectiveness of staff as well as decision making processes are greatly improved. It is mainly used by service providers and has never let me down. View full review »