IBM Tivoli NetCool Review

Good for monitoring and good integration, however has a complex setup


What is our primary use case?

We primarily use the solution for monitoring. We're using a Tivoli stack.

What is most valuable?

The solution has very good integration capabilities.

What needs improvement?

The solution is too expensive.

The product isn't the easiest to use. There's a lot of complexity and it isn't easy to manage.

The initial setup is not straightforward.

The product needs to provide better documentation to the users.

For how long have I used the solution?

I've been using the solution for a while at this point. It's been about five years or so.

What do I think about the stability of the solution?

There are always a few bugs here and there. However, the main thing is that IBM is no longer investing in the solution anymore. Therefore, no bug fixes will be coming for those that still exist.

What do I think about the scalability of the solution?

We have about 50 users on the solution currently. 

As IBM is no longer investing in the solution, we won't be expanding usage.

How are customer service and technical support?

IBM could improve its technical support in general. Their response times are pretty slow. I would say that we aren't fully satisfied with the level of service provided to us as users.

How was the initial setup?

We didn't find the initial setup to be straightforward. It was rather complex, in fact. The documentation was just not that good and it made the process challenging.

The deployment process took a year. It wasn't too fast.

We have two engineers that assist in the maintenance of the solution currently.

What's my experience with pricing, setup cost, and licensing?

The product is pretty costly. It's definitely not the least expensive option. We find the price to be too high.

What other advice do I have?

We're just a customer. We don't have a business relationship with IBM.

I wouldn't necessarily suggest this product to others. There are other products right now that may be lighter in deployment and a lot less expensive.

Overall, I would rate the solution six out of ten. I'd rate it higher if they offered more integration potential, or, alternatively, if they create done cohesive product and offered more monitoring software without some many other parts.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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