IBM Tivoli NetCool Room for Improvement

reviewer1047339
Director / Consultant at a tech services company with 1-10 employees
The Netcool family of products features a lot of components for which the integration between them requires a considerable amount of expertise and time. From a customer perspective, it is quite an expensive solution to initially implement and then support. The product pricing itself is relatively competitive. It is more the skills that the user company needs to employ that run up the actual cost. In order to be able to implement it and maintain it properly, they need resources in terms of expertise, consultants, or very experienced permanent staff. There are many capabilities included in the wider product set but it seems that not much has really been developed or enhanced recently. Something I would like to see, and that should be possible, is allowing an easy way to model business services and show the health of business services. Netcool is already very good at monitoring individual components to look at the performance and availability of components, but it is not very easy to model complex business services that have multiple relationships or dependencies. View full review »
reviewer1029846
Senior Baseband & RF Engineer at a comms service provider with 201-500 employees
The solution is not user-friendly. The solution is a bit complex and it would help if it were simplified so that occasional users, such as myself, could manage it better. As a person who's not well versed in Tivoli, I find handling integrations quite difficult. View full review »
Find out what your peers are saying about IBM, Micro Focus, Broadcom and others in Network Management Applications. Updated: March 2020.
405,901 professionals have used our research since 2012.