PeerSpot user
Co-Founder & Senior Consultant, IT at a tech services company with 51-200 employees
Consultant
It helps us develop consolidated tables with summary reports, workflow structure and approval process.

What is most valuable?

  • The ability to quickly develop a master-details relationship.
  • Drill-down capability from anywhere, whether you are on the chart, table or screen.
  • Develop a consolidated tables with summary reports, and the workflow structure and approval process.

How has it helped my organization?

Increased number of patients' participation by 300% in one year, and increased the number of providers 10 to 50. Increased revenue by two-fold and eliminated billing errors by 30%.

What needs improvement?

  • Charting capability.
  • Provide additional chart types and dimensions, and to allow more flexibility when using charts.
  • In addition to importing flat files, allow dynamic use of imports

For how long have I used the solution?

8 years

Buyer's Guide
Business Process Management (BPM)
March 2024
Find out what your peers are saying about Intellect, Comindware, Bonitasoft and others in Business Process Management (BPM). Updated: March 2024.
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What was my experience with deployment of the solution?

No issues at all. The platform is very robust and provides alternatives with ease of use for data conversion or importing data from other systems.

What do I think about the stability of the solution?

No issues at all. The platform is very solid and robust. I never lost data nor have compromised the integrity of the data.

What do I think about the scalability of the solution?

No issues at all. My application grew by 500% since inception in functionality and data contents. I started with one module; four years later, I had more than eight modules.

How are customer service and support?

Customer Service:

Excellent. I had substantial support initially as I was developing the application. Interneer held my hand throughout the process whenever I needed help.

Technical Support:

Excellent. I had substantial support initially as I was developing the application. Interneer held my hand throughout the process whenever I needed help.

Which solution did I use previously and why did I switch?

Yes I used Oracle Express, but it was very complex and expensive. It takes longtime to develop any application.

How was the initial setup?

It was very simple and straightforward setup. I used the cloud model or hosting solution by Interneer. Once you';re assigned a username and password, you can quickly begin developing screens and pages.

What about the implementation team?

I used an in-house development. The entire application was developed in-house using internal team and the support of the Interneer technical support team.

What was our ROI?

Over 100%. The largest return on our investment was due to increased revenue which resulted in increase in patients' participation and reducing billing errors.

What's my experience with pricing, setup cost, and licensing?

Use the hosting solution to get the best per user license. You do not have to worry about setting up your hardware and software licenses. The hosted per user license is the most cost effective solution.

Which other solutions did I evaluate?

I compared it with Oracle express, MS dynamics and Brio solutions; While these solutions provided large and complex capabilities, they fell behind on the business workflow process and total cost of ownership.

What other advice do I have?

The best and most cost effective product available that provides a rapid development and stable solution. The platform has three concepts combined into one robust solution; Web application development, business analytics and business process workflow.

Disclosure: My company has a business relationship with this vendor other than being a customer: Customer and Partner.
PeerSpot user
it_user374037 - PeerSpot reviewer
Director of Technical Operations at a engineering company with 501-1,000 employees
Vendor
The customer support they provide has been the most valuable aspect for us.

Valuable Features

It's been the customer support, the direct interaction, it's been members of the technical staff and also account management. Even their executives have been available if we needed them.

Improvements to My Organization

All companies grow and expand, there's a need to re-engineer processes to make sure that you are providing operational procedures that are efficient and effective and this is one way of doing it in a very value-centric manner.

The value that Intellect BPM Platform in comparison to the other products that are out there, while still allowing you to provide a very effective BPM applications, is huge. Especially for businesses in our market, that small to medium size business.

Room for Improvement

The full HTML five support is key for us, so that we can start to utilize it outside of more than just in our standard browsers. I know it's something they're working on but it'll be great to see it in place once it finally is. So full support directly from a mobile phone without any type of application installed and full accessibility to all the applications would be great.

Stability Issues

It has been very stable. We've stayed on the front side of all of the releases and so far it's been pretty stable. Obviously, it's like any platform, we've had to do our fair share of testing to make sure that everything is the right quality for what we want for users, but stability-wise, we haven't had any downtime with the product yet.

Scalability Issues

Initially, we bought the product and put it in place for roughly fifteen to twenty users and now it's in place for about two hundred and sixty and that required very minimal scaling on our end. We did increase the amount of web servers that we had in place by double, but it was very easy to scale.

Customer Service and Technical Support

They are knowledgeable and proactive. We've had a few issues that the direct customer support team has taken on and the tier one support doesn't really answer, which is rare. They have been able to get us in contact with a member of the technical staff pretty quickly that was able to answer our questions and resolve things for us.

Initial Setup

I think if you're comfortable with setting up any type of web application or any similar type of infrastructure, it was pretty straightforward.

ROI

I think it's something we're still looking for down the road. With all these platforms, there's somewhat of a substantial investment that you have to make as an organization, but as we continue to expand it's user base, as with any organization, we're going to start to see more and more return on the investments, but at least in these first year to eighteen months, it's been a learning opportunity for us and kind of setting the foundation for that long-term ROI.

Other Solutions Considered

We did consider other options. We evaluated five other products ranging from some of the more expensive ones like Appian all the way down to some of Intellect's closer competitors and at the end of the day, we decided to this was the best value for us.

Other Advice

Just engage with the technical staff. They have been very helpful in getting us in place and up and working and I was very surprised at how efficient they were in the professional services that we did purchase from them. Sometimes, you can find that organizations are very spend-happy with your money, but Intellect has actually been very frugal with the professional service hours that we've purchased, so I would say utilize the professional services.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user