Top 8 Business Process Management (BPM) Tools

Camunda PlatformSignavio Process ManagerPega BPMBizagiIBM BPMAppianARIS BPAApache Airflow
  1. leader badge
    Overall, the solution has been very solid.It is open-source. It supports microservice orchestration. This is what we are really interested in. We can customize our products depending on the use cases.
  2. leader badge
    In my opinion, the most valuable feature is the editor and its ease of use, and when people are looking at it, they can make comments about changes that need to be made.
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  4. leader badge
    The ability to define processes, build reports, and get insights or analytics on data is most valuable. It is a powerful platform.I have a lot of experience in this kind of industry, and Pega is one of the best solutions in terms of performance, capabilities, and the way we develop.
  5. leader badge
    The interface, design, and accessible user manuals to help get started using the solution are valuable features in Bizagi. I like the ease of use and the fact that you can download and use their free version, which is unlimited. However, while it's unlimited use, some features aren't available.
  6. leader badge
    This solution has always been lacking in the user interface (UI), it needed to be improved a lot. However, from the acquisition of Spark UI, the UI is much better. Overall the solution is robust and has the ability to integrate with any product for complex workflows.
  7. leader badge
    Compared to other code tools that I've seen, Appian has a more robust rules engineIt provides us with real-time data on all connected systems in terms of how they're integrated with each other and how they are performing in a workflow manner.
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  9. Aris BPA has a lot of tools that are more professional than Bizagi.The solution's basic features are easy to use, overall designed well, and it has good process mining analysis.
  10. I like the UI rework, it's much easier.The best part of Airflow is its direct support for Python, especially because Python is so important for data science, engineering, and design. This makes the programmatic aspect of our work easy for us, and it means we can automate a lot.

Advice From The Community

Read answers to top Business Process Management (BPM) questions. 522,693 professionals have gotten help from our community of experts.
Chuene Sekwakwa
Hi, I have been tasked to reengineer all business processes. I need to know which tool will be the best fit for me to use with these criteria: 3 to 5 Process designers Common workspace Affordable  I need the tool to model processes first (1 year), then I will upgrade to business interactions, RPA, and cost efficiency calculations at the later stage.  I appreciate your inputs.
author avatarMichael Barg
Consultant

There are many BPM applications available.  


Camunda and Pega BPM are two good choices, but I don't know how you define "affordable."  If you want a very simple graphic application that is easy to learn and use, then Visio is useable, but not dynamic in any sense.  


Take a look at Camunda and Pega BPM (also called Pega Systems) and see if they will work for you. You should be able to get a trial for either of them.  Good luck!

author avatarHelena Pettersson
User

Hi


Based on the conditions you specify, I conclude that it is an extensive process modeling that you will do. One year and 3 to 5 designers.
I suggest Sparx Enterpise Architect for process modeling and RPA and another tool for cost efficiency calculations.


Sparx Enterprise architect is available both as a viewer and modeling tool. Which can be an advantage if non-designers will also be able to see the models. Good luck

author avatarSteveBarnes
Real User

When I hear people all about BPMN modelling, I immediately wonder what they are going to use for organizational/role modelling, information modeling, location modelling and event modelling. Then there's application and technology modelling. 


If you are embarking on a small, very process oriented project, then there are plenty of free BPMN platforms, including community brains of Bonita Studio and Process Maker.


If however you are in any way dreaming with organisational issues, application architecture or information modeling, you really need an enterprise modelling tool to give you the context for your process improvement effort. 


I would like to suggest BOC's tool, Adonis Community as a great way to model your enterprise. They provide it for free; you just need to login once a month to keep the account going. I have used it in my consulting work for two different councils here in Victoria, Australia in the past two years, and found it very effective. You can generate an interactive HTML website from it that can distributed so people can navigate it; and there is now an Android (unsure of other platforms) app for users to navigate models.


As for Business Process Management Systems (BPMS), I've been involved with then since 2005, and have used several. Here's a brief article I wrote: https://theprocess.expert/2020....



author avatarSalesEng0d2e (Sales Engineer at a tech services company with 11-50 employees)
Reseller

Blueworks Live by IBM is an exceptional tool for process modeling and discovery. 


Unlike many other modeling tools, Blueworks generates BPMN 2.0 behind the scenes so that, once you are ready to move forward with automation, you will be well-positioned.

author avatarKevinO'Rourke
Integrator

I would suggest QualiWare. You can get the easy to use cost-effective web-based QualiWare Plus and Collaboration licenses (details below). Put this in a SaaS cloud for a year (we offer that in North America - see  SaaS Pricing Billed Annually - CloseReach Ltd.) while you improve internal process management capabilities and grow from there. You get all the benefits of a full EA tool with integrated repository while eliminating the file sharing and spreadsheets you would still need with just a diagramming tool like Visio.


QualiWare Collaboration PLUS Web license that includes all Collaboration license functionality plus permits web users to interact with QualiWare repository content from web-forms or via web-services (create, read, update, delete) allowing domain experts to effortlessly contribute their specialized knowledge to EA content creation, editing and governance. Also includes Web-based modeling for building process and workflow diagrams, (BusinessProcessDiagram, BusinessProcessNetwork, WorkFlowDiagram, BusinessProcessNetwork:Archimate). Each Collaboration PLUS license requires an underlying Collaboration license.


QualiWare Collaboration Web license for dynamic web portal access involving the ability to access OOTB or customized diagrams, templates and objects. Enables web registration (create) of Change Requests, Problems, Comments, Ideas, Ratings, Subscriptions, Acknowledgements and execution of all Governance Workflow Actions. Captures web statistics on the organization's performance and use of web content published by QEP, and presents the information in web charts/dashboards designed for decision makers.

Evgeny Belenky
Hi community, Do you think Robotic Process Automation (RPA) and Business Process Management (BPM) are complementary categories?  What is the relation between the two of them? Or, possibly, in a long run, RPA is going to dominate and replace BPM?  Share your thoughts! Thanks
author avatarNancy_Sachdeva
Real User

Both start with Process. 


I don’t think one will replace the other but BPM will achieve the next level of maturity with RPA. Traditional BPM started with just documentation and then it evolved to do more like monitoring, trigger actions, etc. Slowly it became the whole improvement system. 


Now with automation (which is not new and has been for ages, screen scraping has been there, automated testing on screen has been there ), it will just mature BPM further. Slowly vendors are also moving in the direction to offer anything and everything. From a tooling perspective, if you have one for BPM and another for RPA, you would try to integrate them one way or another. 


Logically also if you do not improve the process, automation will not give you much benefit but will just make an ineffective process or error included process just faster. 


For automation, you need the process to be understood or documented, again a pre-requisite served by BPM.

author avatarOsvaldo Moderno
Real User

Dear Evgeny,


Let's start by clarifying some important aspects of each subject. RPA is an enabling technology capable of automating many different business processes. Its main quality is having a very fast implementation, low cost and no need for programming skills to be used. 


BPM, in turn, is not a technology, it is a discipline and can be used in many different situations, even before the implementation of RPA. Always aiming to improve business processes before automating, whatever technology you choose. Never confuse BPM with BPMS. The last is a technology that can also automate processes. However, it takes a lot of programming skills to use and takes a long time to implement. Finally, RPA and BPMS should be compared, as both are technologies and the BPM discipline will be used in both cases to improve the process that will be automated.


That said, in my opinion, if you are comparing RPA and BPM, my answer is that they are complementary and always will be. However, if you compare RPA and BPMS, this comparison is almost non-existent. BPMS is no longer competitive due to the current market profile. Organizations are demanding fast, cost-effective solutions for business process automation and this is impacting the job market for roles such as developers. 


So, everyone is looking for ways to automate processes using their own employees and this is possible using low code / no code solutions, such as RPA for example.

author avatarRobert Costello
User



  1. Do they complement each other? I am not sure complement is the right word to use. However, I feel that the underlying logic and algorithms needed to achieve success in either area are basically the same.


  2. In the long run, is RPA going to dominate and replace BPM? This is hard to predict. I believe proponents of each are likely to continue to pursue their own business interests. Whichever develops the best underlying software infrastructure will probably prevail.


I am speaking from considerable experience. I worked for Computervision (CV) when it was the market leader in CAD/CAM. At some point, CV’s president declared the corporate product strategy to be Product Process Automation (PPA). At the time, I agreed with the general objectives but the PPA implementation details were vague. I, therefore, formulated specific plans for my target market. I called the result the Project Integration Management System (PIMS). While I knew there was considerable synergy with PPA, my attempts at collaboration failed.


The aftermath: CV was acquired by Prime 5 years later, which was then acquired by PTC after 10 more years. A similar evolution may occur with businesses pursuing RPA and BPA.

    author avatarMichael Grace
    Real User

    Sometimes a bad process is just that and technology has little to do with it.  


    By approaching process redesign with a variety of tools you can bring to bear, not just RPA, you ensure the optimal solution. Sometimes it can be inherent application functionality, etc. that solves it. 


    So, I would say it is complementary as one of the solutions that can be used in optimizing a business process.

    author avatarKevinO'Rourke
    Integrator

    Definitely complimentary.  BPM is all about process improvement, organizational collaboration and implementing organizational change. 


    RPA Automation of a bad process does not make it a better process - just means that you are doing things poorly faster and with perhaps less oversight ;) ... RPA has existed for a long time (i.e. credit management) - does not mean that the need for business process management has gone away.

    author avatarNeil Simpson
    Integrator

    From a marketing and mindshare perspective RPA is certainly 'dominant' currently, but in practice they are complementary technologies usually utilized to solve different problems. 


    BPM is typically used to improve the *movement* and *tracking* of work between many different humans and information systems, whereas RPA tends to be better at automating the repetitive manual work a *single work performer* would typically be doing on their desktop. 


    We commonly see BPM orchestrating long-running processes with many steps and participants and/or many concurrent requests to keep on top of - and some of those steps/participants can be automated with a robot if there isn't an API or automation already available.


    We actually did a 30min meetup on this topic recently with some further explanation and examples and posted it to YouTube. It seems I can't embed the video, but it can be found at innovelocity.com/presentations 
     

    author avatarClaudio Salvador
    User

    BPM and RPA must be integrated.   The RPA approach is simple and direct, but you are touching the processes.

    author avatarSherif Ibrahim
    User

    BPM and RPA are complementing each other. 


    For example, you may automate a process using BPM and at some point, you need to integrate with some legacy applications which could easily be achieved by RPA. 

    Rony_Sklar
    Done right, business process management can help improve processes and increase efficiency. But business process management isn't always successful. What are some of the most common reasons that BPM fails?
    author avatarSherif Ibrahim
    User

    It's all about the business case and how it is assessed by the field consultants and specialists before the implementation and even before choosing the vendor. It needs a deep understanding of the need and choosing the best tool/vendor that can fulfil the specific need. Another thing, BPM is a kind of software, needs culture management/change management which could be achieved by few specialists or "Center of Excellence" in some organization. It may take some time but it can only succeed gradually.

    author avatarArt Hebbeler, PMP
    Consultant

    BPM seems to fail most often when it is being done because someone in leadership has read a book (or more likely,an article) and thinks it is the silver bullet to making more money for the business, rather than an investment in long term improvement of the organization. BPM in and of itself is but one of a gazillion tools businesses can use to improve efficiency, increase production/output, improve the bottom line. It is not a "quick and dirty" way to justify personnel reductions nor will it result in real change unless undertaken with the understanding that change is going to be necessary, and just because "we've always done it that way," how things are being done are going to stay that way.


    However the biggest source of failure is when leadership wants process improvement, then says, "We have all these exceptions that we allow (although not necessarily permitted by rules or official policy or a good thing to do, anyway) that the process has to allow us to keep."

    author avatarAdrian Koepe
    User

    One or more of below listed option(s) could lead to a failure:

    1. Lack of understanding / abstractness


    2. Unable to define / determinate the bounderies of services / process steps


    3. Unable to decouple the execution and management of the involved process steps


    4. Afraid to try something else with evtl. no direct measured benefit


    5. Rigid environment (incl. planning)
     

    author avatarYehuda Parnes
    MSP

    All the reasons seem correct although I would like to suggest one major technical reason:


    BPM is a middleware therefore its' success derives from connecting easily to all relevant organizational software components. 


    Given that in a normal, Agile, growing, and bubbly organization - a lot of components tend to be replaced, changed, updated frequently.


    Given that choosing, any new significant software component has a huge amount of requirements and considerations while the BPM compatibility is usually not in higher priority than business needs.


    That might result in a frustrating reduction in the BPM relevancy or increasing its cost of ownership. Both results might be considered as a failure.

    author avatarNeil Simpson
    Integrator

    Some great feedback here already. From our point of view:


    1. Lack of alignment to business strategy and goals. Project needs to be clearly defined in context of the organization's mission, strategy and customer needs; it needs to be linked to measurable key business indicators; and it needs to start with a significant impact and not a 'safe' POC. Otherwise it will be unlikely to gain traction or any kind of real commitment vs. other priorities.


    2. Lack of business engagement and ownership. This should not be an IT-led initiative. Business leadership needs to drive commitment to adopting the new processes and tools. Each process being automated needs a single owner responsible for it end-to-end. The organization should also commit to advancement and learning opportunities for those involved and affected by the change.


    3. Lack of a systems approach. By this, I mean not proactively defining the business and technical architecture for the long run, before defining processes and putting tools in. Whether by COE or other means, a framework needs to be established upfront to ensure growth can occur without chaos and rework.


    4. Lack of continuous improvement. The initial applications may be a success, but without measurable targets, feedback loops and budget/commitment to improving them as the business evolves, they will quickly fall out of date.


    5. Software platform selection. Some platforms are better fits for certain use cases and organizations than others. It's important to not be bamboozled by anyone claiming that one platform or vendor can do it all, and the more open and flexible the platform the better.


    Disclaimer: we're an integrator with significant experience using many BPM platforms in real projects across many different sectors: innovelocity.com

    author avatarPedro Gentil Regato De Oliveira Soares
    Real User

    Lack, lack and lack

    1) Lack of understanding that business processes are important intangible assets that produce differentials for companies both in terms of operational efficiency and strategic competitiveness. Therefore, there is a need to understand processes such as the way to make things happen within the company, or the way to generate important products for the business, the way people collaborate to achieve goals and objectives.


    This way of doing things can lead to victory, mere survival or even the death of the business.


    2) Lack of exact understanding of the requirements of candidate processes for reengineering, improvement and automation.


    3) Lack of understanding of what an automation application is, its virtues and limitations.


    4) Lack of involvement of all participants or actors in the processes. Of the necessary and fundamental people to make the wheel turn.


    5) Lack of constant monitoring, listening and dialogue between the various actors responsible for the activities of the processes on the quality of the inputs they receive and the results they produce.

    author avatarGonzalo Amor
    User

    BPM will quickly become obsolete with the rise of RPA.

    author avatarKevinO'Rourke
    Integrator

    In our experience, BPM initiatives fail for two key reasons, firstly lack of a business champion - IT might think it's a good idea or a hot topic but without business buy-in and a C-level (or equivalent) champion you are on the road to oblivion. The second reason is lack of funding - it is more than just buying, configuring and using a tool. The tool is an enabler - you also need resources and funding to drive organizational change which is what BPM is all about. In the near term, you need MORE business/process analysts, architects, and OCM specialists to work with those already in place that are busy sustaining the business. BPM projects frequently fail because many think that just giving a new shiny tool to people doing the work now is enough. You might get some incremental change from those that can spare a few minutes from their regular job to start using the tool but that is NOT the way to get change/success at a scale that is going to propel an organization to new levels of performance or success.      

    JamesBurns
    Hi, I'm exploring various BMP solutions.  What Business Process Management (BPM) workflow solution can you recommend (can be open-source or not)? Thanks for your help!
    author avatarL'GHOUL Youcef
    Real User

    Hi ! 


    Open-source, I don't recommend going for open source solutions on this kind of solutions, because when you ask for support it costs like licensing, better go with licensing product , even so, I tried Bonita software, it's good as an open-source. Otherwise, n I recommend the Nintex ( Nintex workflow cloud and K2 ) and the power platform of Microsoft! 

    author avatarArt Hebbeler, PMP
    Consultant

    Hi James,


    It really depends on what you are planning to use the BPM output for. Are you seeking a tool to simply model your processes and then modify them to improve manual work, or are you looking for a tool that will also feed into intelligent process automation? Are you looking for something completely drag-and-drop, or are you looking for a robust tool for serious process automation? Do you have a huge budget available for Day One or are you looking to "try before you buy?"


    I've used Appian and Bizagi, and looked at most of the other "big" tools in the space. If you are just modeling with no plans for automation, you can even use Visio. For a BPM tool to go the next step of automation, and with a free, fully-supported version for design and test (but not production), I am really partial to Bizagi.

    author avatarreviewer1422918 (Analyst Relations at AuraQuantic)
    Vendor

    Hi, I think you should consider the following criteria:


    - Advanced process modelling, orchestration, choreography and monitoring capabilities


    - Flexible pricing model without limitations on number of processes/applications


    - Capacity to innovate and integrate with new technologies


    - Ease of use for building and modifying processes for rapid deployment


    - Scalability: the power to start small but scale to handle enterprise-wide automations 


    Take a look at AuraQuantic, it ticks all these boxes. 

    author avatarKhamis Almazrouei
    Real User

    ARIS from Software AG -- as it has an ecosystem with other product in the same family, such BPMN which help easily to integrate new design process or E2E to other ERP or to pull from it and do changes. 


    The only thing the Org needs is to specify their needs, align their IT capability with their business capability before they decide, as Software AG price is not cheap. 

    author avatarZia Khan
    User

    It depends on your scope of usage, and I don't know about others, but SAP NetWeaver Business Process Management helps you rapidly tailor your business processes to changing business needs by enabling the following:



    • Joint modeling of processes by business and IT specialists

    • Central process execution via a robust Java-based process engine

    • Provision of intuitive interfaces for business users

    • Integration of business rules into your processes

    author avatarValeryTezo
    Consultant

    Hi, Whatever the solution is open-source or not, the most important is that the platform allow you to execute business process. The issue with open-source solution, it is to have good expertise on that solution.

    author avatarAlejandro-Perez
    Real User

    It depends a lot on the specific need. If it is a huge application or a small one, integration requirements, if required just BPM or also Case Management, existing infrastructure in the organization, if "built-in" interface is required,  etc...

    author avatarKevinO'Rourke
    Integrator

    BPM does not exist in isolation and needs to align/integrate with other IT and business initiatives. We recommend QualiWare to our customers. The easy to use web interface easily accommodates all parts of the organization from content consumers to business management as well as IT/business analysts and architects.


    .... The strength of QualiWare is the relationships between content as well as the use of advanced visualizations to ensure content is easily consumed. Highly configurable to only serve up the information needed by a particular audience. No need to be an IT expert - just need to know how to use a browser... Other key item is the ability to manage/visualize processes in multiple languages (VERY important in Canada - French and English).

    Tuslim Mohaungoo
    Hello All,  I am looking for a BPM tool and I would like to know what are the best alternatives for Signavio? Thanks Best Regards Tuslim
    author avatarArt Hebbeler, PMP
    Consultant

    Hi Tuslim




    As a recovering low-code skeptic, I have looked at a lot of the options out there. You can find details, comparisons, reviews, and more here on IT Central. 



    Personally, for my work internally and with clients, I am a huge fan of Bizagi. The cost to model, develop, and test is just in manpower. The tools are free. Costs come in when you move to production. My current client is on-prem, but there is also a cloud option. TCO is favorable compared to others in the top-right quadrent of Gartner or top right of the Forrester wave. 




    Officially,  I am on holiday, so I will keep this short until my return, lest The Boss sees me work g when I am supposed to be relaxing :) 





    Cordially, 


    Arr





    author avatarArt Hebbeler, PMP
    Consultant

    It really depends on what your ultimate goal is. Are you looking for a tool for doing only modeling or one that you can leverage into a starting point for intelligent process automation? What do you dislike about Signavio? What do you like? 

    I'm happy to help, but the more you can share, the better the recommendations from others here on IT Central will be.

    author avatarreviewer1278369 (Consultant at a engineering company with 11-50 employees)
    Consultant

    Hello


    Yes it really does depend on what you are trying to do. For just process modelling you could look at IBM Blueworks Live.


    But if you want to export BPMN models to other non IBM tools then you will hit the Achilles heel of Blueworks Live. This is an area where I think Signavio does well.

    author avatarAndré Sutter
    Real User

    We are very happy with Signavio and the end-user acceptance is high. But depending on your goal other options could be alternative, e.g. Adonis.

    author avatarSekhar Ramarao
    MSP

    Hi Tuslim,


    Check out AuraQuantic BPM. We at Intertec Systems work with them for the last 4 years on several implementations from 5 users to 1000 internal users. It gives a good mix of BPM that can manage complex processes and DMS capabilities.



    Regards


    Nikhil 

    author avatarKevinO'Rourke
    Integrator

    I must admit I am a bit biased but QualiWare is the tool that you are looking for. Whether for just business process management (using any number of notations including BPMN), to add risk management with controls, or as a full-blown Enterprise Architecture tool that can feed a process engine. OOTB QualiWare implemented on-premise, in a private cloud or SaaS gives you all of the functionality that you will ever need. BPM and EA tools can help drive business transformation, organizational change, and corporate agility so they need to enable two-way engagement with the whole business, not just within IT. A key value driver for QualiWare is that content consumers don't need to know the software - just need to be able to use a web browser to access, analyze and update process/repository content (driven by a full OOTB governance workflow engine). We have been doing this with great success for over 10 years using QualiWare for clients of all sizes (100 -100,000 staff). https://www.closereach.ca 

    author avatarUday Shankar Tummala
    Real User

    What is your primary usecase to introduce BPM tool into your organization?

    author avatarJulio Falcón
    Real User

    Hi @Tuslim, did you try https://www.creatio.com/studio, there were a lot of recommendations, also is much just like BPM, is Low Code, you can develop almost any app using it. And if you just want to design and document BPM process you can use Studio free a very useful tool to enable your teams document your process in the cloud see it on https://www.creatio.com/studio...

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