When evaluating Business Process Management, what aspect do you think is the most important to look for?


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41 Answers
Robert ThackerConsultant

If you are looking for a BPM tool really you need to understand your actual intended goal. Most BPM providers do not actually focus on the Process, which is interesting since it is quite literally at the heart of what BPM is. Unfortunately, analyst groups like Gartner & Forrester have muddied the waters by shifting to classifying only big data automation engines as BPM. A true BPM will help you identify, capture, analyze, and improve your process, not just automate them. It will also be easy to use for the general population and scalable, allowing you to expand and grow as your process maturity improves.

The below link provides a freef BPM requirements guide and RFP document in a spreadsheet format that you can score based on your goals, then grade vendors ability to meet those objectives.


01 May 19
Abdul Samad Irfan ShaikReal UserTOP 5LEADERBOARD

i would really consider no tolerance since customer are very first who will be impacted for a small disturbance. Even if we change the BPM it should not effect development and integration with other system

17 April 19
Uriel ZamoraReal UserTOP 5LEADERBOARD

For me the best BPM Solution has to offer value to business no problems, just like spread sheets, email do, it should achive what it promises, Process Management, what management means nowadays is the continous evolution of BPM, keep it simple.

04 April 19
José Gregorio YépezReal UserTOP 10

In any context, what I consider fundamental is that the system presents high fault tolerance, redundancy scheme, integration with other platforms and assisted support

21 January 19
Jonathan KensonConsultantTOP 5LEADERBOARD

The first critical criteria for us is an ease of use by both business users and administrators. The second while not less important is scalability and ease of integration with other systems in our company for data exchange.

26 October 18
Lucy SmantserReal UserTOP 20

It is expected to make my job go smoothly and quicker, so my list of must-haves looks like this: intuitive interface with drag and drop tools, advances notification settings, collaboration options. For cloud solution check for high performance even in case of a users load.

08 June 18
Steward CopperReal User

Ease of tweaking business processes , so that users could easily optimize without coding and breaking stride.

04 June 18
Shiv ShivakumarReal User

ability to easily implement/maintain and monitor the tool on an ongoing basis

21 March 18

there are two things, which restrain the wide use of process management solutions:
- the diversity of supported models: BPM, CM and PM in one box is the must
- minimal labor to put together the whole thing; the least need for programming dramatically reduce product value for business

01 February 18
User at a tech company with 10,001+ employeesVendor


11 January 18
Antonia CarreraReal User

The functionality and the flexibility to adequate to the request of the company, and also the soport that the implementor give us

08 December 17
Khairul BasarReal User

In BPM the most important thing is the Customer experience, using an outside-in vision of our processes.

30 November 17
Alex FisherUser

Ease of integration with other systems, Customer Experience, and flexibility. Although none of this will work if the solution is badly implemented, so quality implementation is a must, whether it is done by the vendor or by your team. Here is an article that might be useful to prepare for implementation of BPM https://goo.gl/MQABJq

15 August 17
Priya MReal User

Besides the basic elements of the budget, the type of BPM software and the company size, it is also critical to see if these 10 features ( https://goo.gl/A3Q8z8 ) are available in the BPM software. Without these features, you'd be making ducks and drakes of your money and time. Well, with that being the quintessential guide to choosing the right BPM software, you must know that the success of any BPM software is closely associated with its implementation. So, to complement the feature list, I'd also recommend you to take a look at the 10-point BPM checklist ( https://goo.gl/e66iXy ), that'd help you in making an informed decision. Hope this helps.

06 March 17
Manager, Pega CLSA, FSO Advisory at a tech vendor with 10,001+ employeesVendor

I would rate a BPM suite based on the following capabilities.

• Availability of designer studio
• Mechanism to capture Business Requirements
• Data Types and Data modelling
• Inheritance
• Specialization
• Versioning
• Reusability
• User experience standards
• Portals for end users and supervisors
• Reporting / Analytics / Business Monitoring
• Decision/ declarative capabilities
• Integration with external systems and Content managers
• Case management
• Cloud Capabilities
• Mobile application building Capabilities
• Social collaboration
• Task management
• Process Simulation
• Process and Data Governance
• Big Data Analytics
• Administration & Security
• Working with database
• Performance tools
• Caching
• Industry specific Solution frameworks
• Automation
• Debugging / Troubleshooting
• Correspondence
• Configurations
• Data Handler / Serialization
• Compatibility with other BPM and ERP systems
• BPMN and BPEL capabilities

20 April 16
Rodrigo DiazUser

Yes endeed John Becker, but I would like to know if Oracle BPM and Aura Portal have this key features or which of them is the best for. Some can help me about my query?

14 December 15
CEO at a consultancy with 501-1,000 employeesConsultantPOPULAR

I agree, Rodrigo

We chose iDatix for a lot of other reasons, but the clincher is that it uses Sequel as its back end which allows us to connect it to our ERP (Sage), our BI (IBI), and several other of our Sequel-focused business critical solutions.

14 December 15
Rodrigo DiazUser

The most important is the ability to integrate with other systems such as SAP, EBS, EAM, CRM, another important aspect is flexibility in modeling business processes transversely to all areas of a company. Possessing a logical modeling and embedded programming and who are within the BPM libreries.

14 December 15

Easy to manage the process, good reporting and efficient.

09 October 15
Customer Service/Operational Team Lead with 10,001+ employeesReal User

Smooth integration with current solutions, easy interface with outside users.

08 October 15
C - Level Consulting at a tech services companyReal User

BPM Tool(s) often present themselves as "one shop" fits all. My preference would be a "set" of BPM solutions, each having "out of the box" - relevant framework for the type of Business (or Department) specialty. On top of these "departmental" BPM (sub systems), I would layer the "Enterprise BPM - BUS" - which allows the integration & communication between these, when a Process crosses Departmental Lines. Two examples: NeoNatal / Pediatric Hospital department BMP is significantly different from its Physician Credentialing BPM. However, bridging the information for a Physician's performance & cases (Pediatrics) to its JACHO credentialing repository is where the "Over-Arching, Enterprise BPM" comes into play. Similarly - Group Underwriting (Health Insurance) BPM is different from the Business Process of Settling ACA 820 & 834 data synchronization issues. And yet, the ability to track an ACA member and identify him/her as a prior Group member is of value. Call my approached - the Federated BPM made up of "loosely coupled" BPM nich solutions. Regards Zev Lavon MBA; Ph.D; - Visionary Strategist

29 September 15
Managing Director at a comms service provider with 51-200 employeesUserTOP 20

Integration with legacy systems, flexibility to expand as the company grows and customer experience.

15 September 15

It is too early in my research for me to know.

29 August 15

Agility, flexibility and easy integration with another products

19 August 15
IT Server Admin with 1,001-5,000 employeesUser

Easy integration with legacy systems

08 July 15
Senior Manager Technology at a media company with 5,001-10,000 employeesUser

Flexi in terms of Process Design & Development.
Easy to Integrate with legacy systems.
Features like Complex rule engine, social collaboration, Analytic, BI and BAM to be available

30 June 15

Customer Experience and easy integration with legacy

24 June 15
Chanda NsofuReal UserTOP 20

Seamless integration with other systems whether internal or external.

28 May 15
Sales DirectorReal User

Agility, flexibility and degrees of freedom to non IT users ("citizens developers")

31 March 15

Ease of development and integration with other systems.

20 March 15
Owner PrincipalReal User

A consistent and thoughtful look at the process looking for refinements and tracking the refinement to make sure over time that changes can be reviewed and tested again.

13 February 15

The process it actually follows and how does it increases the performance and ease the processes involed.

08 February 15
Consultant with 10,001+ employeesConsultant

Smoothly integration with multiple cloud solutions.
Runs on an a cloud as an SAAS.

05 February 15
Tech Support Staff at a professional training and coaching companyReal UserTOP 5

To make my job go smoothly and quicker than in the past. Saving time is saving money.

03 February 15
Engineer at a manufacturing companyReal User

Alligning each individual to a specific tast and the control of JDI walls. I would also make sure to document each individual performance, career development planning to analyse decision.

23 January 15
CEO at a consultancy with 501-1,000 employeesConsultantPOPULAR

I will assume you mean BPM tools, systems or solutions in your question, rather than referring to the vast discipline of Business Process Management.

The first critical criteria for us in selecting our BPM system is that the system be able to easily and automatically connect/integrate with our other data generating systems, like ERP, HRIS, SCADA, BI, Project Management, etc. via a compatible sequel back end interface.

After that first step, end user experience is key, along with functionality, price, and intuitiveness of use for all levels of users.

For those reasons, we chose iDatix as our select BPM solution.

21 January 15
Liane Monaco-Christensen, MBAReal UserTOP 5

If assuming the criteria relates to the actual process (BPM), the most import criteria would include ensuring the documented process supports the goals/objectives of the organization, successful pass compliance testing, and bring increased functionality to the organization.

If assuming the criteria relates to applications/systems to automate BPM, the most important criteria would include ability to expand with the organization's growth, provides appropriate Dashboards/Reporting for multiple levels of administration within the organization, and shows a return on investment within a satisfactory time-frame.

20 January 15


15 January 15
User at a tech vendorReal User

Ease of development and integration with other systems.

25 August 14
User at a printing companyReal User

In BPM the most important thing is the Custumer Xperience, using a outside-in vision of our processes.

01 July 14
CTOReal UserTOP 20

Richness of Visual IDE for BPM Process Design/Edit/Integration and Advanced Standards Compliance

18 June 14
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