We are not getting any technical support, maybe because it is kind of an OEM they are providing support for over Oracle or Red Hat platforms. There are a lot of write-ups I can see available, but the useful write-ups are very few.

The technical support team is good but I use the support from the open source community. I rate the technical support a nine out of ten. 

I never had a chance to call the KVM tech support team because the solution is perfect, so everything works. In case something doesn't work, that's usually an OS issue.

I use Oracle Knowledge Base and Oracle's technical support.

In fact, Oracle Knowledge Base is very good, and you always have a response or answer.

Our company's provides support to our customers. As a result, we extend comprehensive assistance to our customers in case of KVM and they do not currently utilize KVM support. Instead, they depend on our expertise.

We rely on community support since we use the tool's open-source version. Tech support is available for subscription-based versions. 

I provide support for the system myself and I have not yet needed additional support, mainly because I only use it for basic operations.

I've never used technical support. There are forums, however, that are available if people need assistance. Typically, if something comes up, you aren't the first person dealing with it. 

My company communicates with Oracle Linux's technical support, and sometimes the support is good, while sometimes it may be a bit less.

We did not initially have support but when I have used it recently it's been good. 

Technical support is provided by the community, which is the foundation of open source, rather than through subscription-based support.

I haven't contacted technical support yet. 

Technical support could be better. If I compare it to other systems, support services need to be upgraded. For example, VMware provides support instantly. That's our previous experience. If a client asks for support, they give a prompt response. They even try to connect to a remote expert and solve the problems that way.

I haven't contacted technical support.

I haven't used technical support yet. I haven't been on the solution for very long.

There is no support for it except in the community. If you want support, you have to pay a company that provides support for this platform.

I've never needed to contact technical support. To me, that's a sign of a good solution.

The technical support has been good, we are able to receive help for complex environments.

There is no customer service, only the community. It is a free product, based on open source software. However, one can use RHEV (the enterprise virtualization product from Red Hat), then you will be able to contact the Red Hat support.

We have worked with certain support vendors and they're fine. In particular, we work with one of the Red Hat partners and we're quite happy.

We do not have access to Red Hat support from our country.

For technical support we depend on the internet and the knowledge of our administrators.

Technical support is not top-notch.

If I were to rate the technical support on a scale of one to five, I would give it a four. We received good support and there is an on-site presence, as well. 

The KVM technical support is really bad. It has a number of empty channels for support. We have tried emails, as well. But, if you are not part of the community, they will not answer your request. 

Well, none.

Unless you can count open forums?