What is our primary use case?
We're a system integrator company, and we implement solutions in these categories based on the requirements and related solutions. Sometimes our logic and security concerns are feature-oriented. Due to that reason, we're working on a case-to-case basis, and we use KVM for some clients.
What is most valuable?
I like that it's easy to manage. It's also more powerful when it comes to security than others. That point of view is the one consideration. The other consideration is that it's cost-effective.
What needs improvement?
Technical support could be better. In the next release, I would like to see an improved user interface and dashboard. This type of improvement will make it easy or help our engineers understand the solution from a requirement point of view.
For how long have I used the solution?
I've been working with KVM for about three years.
What do I think about the stability of the solution?
It's a stable solution. I haven't had any complaints from the customers.
What do I think about the scalability of the solution?
It's a scalable solution.
How are customer service and technical support?
Technical support could be better. If I compare it to other systems, support services need to be upgraded. For example, VMware provides support instantly. That's our previous experience. If a client asks for support, they give a prompt response. They even try to connect to a remote expert and solve the problems that way.
How was the initial setup?
The initial setup is straightforward. It's quite user-friendly and easy for those who are used to Linux and Oracle environments. But if they're not used to it, then it could be a little complex.
What about the implementation team?
We are an integrator, and we implement this solution.
What's my experience with pricing, setup cost, and licensing?
The price is fair compared to others. But in our local market, it's a problem to get budget approval from management. That's why they are trying to get those products so we can give them the price benefit. But if you consider the international market or other products, it's sometimes better than their price.
What other advice do I have?
I recommend this solution, especially for the banking sector, hospitals, and NGOs.
On a scale from one to ten, I would give KVM an eight.
Which deployment model are you using for this solution?