OpenText Service Manager Implementation Team

TK
Service Management Architect at Kandrel

Our team set up the solution in-house. 

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it_user264057 - PeerSpot reviewer
HP Service Manager Technical Lead @ PepsiCo at a tech services company with 1,001-5,000 employees

In-house implementation was done.

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it_user398232 - PeerSpot reviewer
Manager, Utilities Applications at a financial services firm with 1,001-5,000 employees

Implementation was via vendor engagement for the core team, partnering with our dedicated HP support team (we outsourced support in 2011). Their expertise is solid, and, of course, should they run into challenges, they have direct access to HP product at their fingertips.

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Buyer's Guide
OpenText Service Manager
April 2024
Learn what your peers think about OpenText Service Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.
WA
IT service Delivery Manager Managed services projects at a computer software company with 1,001-5,000 employees

We used a vendor team, as their expertise is required to complete the implementation correctly.

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it_user486633 - PeerSpot reviewer
Architect for IT Infrastructure Management Tools portfolio at a aerospace/defense firm with 1,001-5,000 employees

It was long and complex, but it generally worked.

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FB
Consultant at a computer software company with 10,001+ employees

We have a team that helps with customizing and onboarding new customers. We also have a subsidiary that is dedicated to implementing the tool for customers. 

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Islam Bayraktar - PeerSpot reviewer
PPM Services Director at a tech services company with 51-200 employees

We implemented it ourselves.

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it_user614100 - PeerSpot reviewer
IT Business Systems Reporting Architect at a manufacturing company with 1,001-5,000 employees

For implementation, we used a mix of HPE Partner and in-house team. The level of expertise was questionable at times but on the whole, we got the job done.

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it_user236772 - PeerSpot reviewer
Customer Experience Manager at a comms service provider with 501-1,000 employees

We used some very skilful vendors (two freelancers, and a wiring company). The vendors were HP NNI for the server, and HP PI for the manual setup – (including reporting), then the wiring company

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it_user192534 - PeerSpot reviewer
Head of Fault 2 Restoration at a tech services company with 10,001+ employees

In house team

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Buyer's Guide
OpenText Service Manager
April 2024
Learn what your peers think about OpenText Service Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.