What is our primary use case?
We are using it internally and afterward some of the outcomes are made public, either to customers or in different projects.
It's mainly for preparing internal documents when we use Word. Otherwise, we use it for externally or for a lot of PowerPoint and Excel for budget purposes. Being a small company, we don't need a very sophisticated software solution, so with an Excel spreadsheet, we can handle the different budget of different projects simultaneously.
How has it helped my organization?
When connecting one project to the other, especially when it's handled by the same project director, the possibility of linking one spreadsheet to the other has been useful. Also, when using a Word document and making a link to another document based on an Excel spreadsheet, that's very useful. It's also great that we can interrelate one document to the other and sometimes one project to the other.
What is most valuable?
The macro functions of Excel are very useful.
The stability is pretty good.
The solution has the potential to scale.
What needs improvement?
The macro functions, though useful, are not totally user-friendly. Some people have difficulties in learning them.
If the project keeps growing we will need to link some of the documents to the data warehouse. However, at that time, I'm not sure about the possibility of keeping the same systems that we are using right now. We may need some kind of migration. I cannot say for sure, as I am not an expert. We'll need advice on that.
The initial setup is not straightforward.
The solutions not user-friendly and does require training of some sort.
The solution requires a lot of the memory of the different devices.
For how long have I used the solution?
We've been using the solution for a while. We use it pretty much every day and have used it over the past 12 months.
What do I think about the stability of the solution?
My intention is to increase productivity. As long as a project can still be handled the way they are, we will keep using the current system. If we see a better alternative with better productivity achievement, we will most probably think about migration. For now, we find it to be stable and acceptable.
What do I think about the scalability of the solution?
We do plan to increase usage and we may hire a consultant to help with an expansion in a few months. This will likely happen, however, anything can change in terms of the business and the larger industry.
Scalability is good. I foresee scalability in terms of the possibility of using more features and the only difficult thing that I see already is the macros of the Excel spreadsheets. I also know that it has a good opportunity for scalability, in terms of the more complex tasks that can be achieved.
Currently, we have ten people on the solution.
How are customer service and technical support?
We use an outsourcing service for technical support. We've been satisfied with their level of service.
Which solution did I use previously and why did I switch?
We haven't used a different product. We've always used Microsoft.
How was the initial setup?
The initial setup is complex. It's not straightforward.
In many ways, implementation is a never-ending process, as there are always things to improve. In a few months, most of our people are familiar with the product and have a good sense of the basics, however, there's always more to do.
What about the implementation team?
There was actually one consultant at the beginning of the project. We will also definitely need someone for future migration. However, it's not something that we are considering at present. It's something we'll need to do probably in the next few months. It will depend on the growth of the business.
What's my experience with pricing, setup cost, and licensing?
The licensing is okay. There might be a few extra fees in addition to the standard license.
What other advice do I have?
I'm just an end-user and customer.
I'd rate the solution at a seven out of ten.
I'd rate them higher if they could make it more user-friendly in terms of those more sophisticated capabilities that the system offers. Also, the training requires long hours. That's something difficult to organize when people have to be allocated to specific training sessions, instead of being on the projects. There's a kind of complex way of balancing the possibility of some people using the more sophisticated solutions and getting trained.
Disclosure: I am a real user, and this review is based on my own experience and opinions.