We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles. 

The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context.

From a business perspective, the most valuable aspect lies in the optimization of processes. Managing paper documents can be challenging, but with the implementation of OCR technology, efficiency is greatly enhanced, saving both time and costs. This solution allows for significant time savings, reducing the reliance on traditional paper-based workflows and ultimately leading to substantial cost savings. Additionally, the centralized nature of OpenText provides a strategic advantage. By integrating various tools such as CRM, ERP, and sales systems, OpenText serves as a comprehensive solution, streamlining and unifying the entire system for enhanced efficiency and management within the company.

OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc.

AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems. It also has a very scalable workflow or dynamic case management.

For our organization, the low-code environment has been the most useful aspect of the solution for us. We'd like to see more capabilities in the future. They really could grow it out quite a bit. If they enhance it further, it would make the solution more user-friendly and easier for their customer base.

We really appreciate the process automation and how can you create human tasks as one of your processes.

The stability has been quite good over the years.

The solution can scale if a company needs it to.

One of the most useful features is the code is customizable, we can make it our own.