it_user377535 - PeerSpot reviewer
Sr. SDET (Framework Architect) at a retailer with 1,001-5,000 employees
Vendor
The test execution time cycle was reduced from weeks to hours. The ability to run multiple Lean FT or UFT tests in parallel on the same machine is needed.

What is most valuable?

The most valuable features of UFT to me are:

  • UFT best supports automation of desktop based applications like AS400 apps, Java apps, SAP application, etc.
  • UFT comes with built-in test frameworks like BPT. Using these frameworks test development can be started within no time.
  • Lean FT provides the flexibility to the users to code in Java.
  • UFT provides the flexibility to run the same tests against a variety of browsers like Chrome, Firefox and IE.

How has it helped my organization?

Manual execution of tests is always time consuming. With the help of UFT, the test execution time cycle was reduced from weeks to hours. This is essentially a giant leap. UFT framework enables to do easy and quick fixes to tests so that automation suite can still be run in case of changes in application. This feature is essentially very important for agile projects.

What needs improvement?

  • Ability to run multiple Lean FT or UFT tests in parallel on the same machine.
  • Lean FT to support desktop based applications as well.

For how long have I used the solution?

I have been using HP UFT/QTP for the last 10 years.

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What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the scalability of the solution?

UFT or Lean FT tests can only execute only one test on one machine. When the number of automation tests are very high, say 5000 to 10000, even with eight to 10 licenses, UFT can take over 24 hours for execution. This is unacceptable in agile projects. The regression test execution time is expected to be less than one hour for any agile project.

How are customer service and support?

Customer Service:

The customer service is prompt.

Technical Support:

The technical support do not answer the questions to the point.

How was the initial setup?

The initial set-up of UFT is quick and easy. The set-up instructions are straightforward and easy to understand. However, for a few applications such as AS400 and POS, the set-up requires a few installation steps to be followed in a specific sequence. If this is missed, then UFT may not recognize application objects at all.

What about the implementation team?

I will always recommend setting up an in-house team with one test automation lead, one test automation architect and rest automation developers. However, if a vendor team offers a more cost effective solution, then the same team structure is to be implemented at their site.

What was our ROI?

For the QTP/UFT projects I have worked on ROI is always over 300% in the long term.

What's my experience with pricing, setup cost, and licensing?

UFT offers a variety of licenses like seat licenses and concurrent licenses. If the automation team is small, say two to four, and fixed, node locked seat licenses would be preferable. Else, it is always advisable to go with concurrent licenses.

Which other solutions did I evaluate?

I have evaluated multiple paid and open source tools. I have evaluated paid tools like IBM Rational Functional Tester, TestComplete, Ranorex, Microsoft UI Automation, etc. Among these, HP UFT always tend to have better support for enterprise wide applications. However, if the requirement is to automate only a few applications, other tools can be considered. For web based application automation, Selenium WebDriver (open source) is the best automation tool.

What other advice do I have?

It is always advisable to set the expectations right before starting any automation activity. Automation ROI is always negative for the first few months. The actual dividends of implementing automation will be reaped in the long term only. Also, automation is a continuous development/maintenance project same as application development. Without test maintenance, automated tests will not be useful in future.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user337155 - PeerSpot reviewer
it_user337155Works at a tech company with 51-200 employees
Vendor

UFT is a client based application - with licenses involved - meaning you can really only bring up one instance of the application on the machine. Also, if you understand the way the tool works with object recognition you would realize that running multiple tests (if it became possible at the same time would cause object recognition issues especially if those tests were testing the same "window" or "page" as it may be - UFT can recognize multiple browsers but an assignment of instance or other UNIQUE ATTRIBUTE for each window, recognizing that another instance of the same window may be up and running at that time may cause the script to fail as it won't know which window to operate in. UFT is purposefully designed to "act like the manual user" - I'm not sure it's possible to get around that considering the licensing issue and object recognition needs, especially if the number of tests running at a time is random. If someone else knows how to do that - I'd be glad to hear the answer.

LoadRunner is able to create multiple instances of virtual users (in a sense creating multiple test runs at the same time) but that is more because of the licensing structure AND the fact that LoadRunner is more concentrated on the traffic behind the scenes and not the user interface generating the traffic.

it_user358305 - PeerSpot reviewer
Testing Coordinator at a tech services company with 10,001+ employees
Consultant
​The process has helped reduce time and cost when it comes to testing a new project. The application can be buggy at times.

What is most valuable?

It is simple to record new automated scripts with the products record function. It makes the process easier since the application converts the recording into code, which you can then alter and configure to your specification.

How has it helped my organization?

The process has helped my organization greatly reduce time and cost when it comes to testing a new project. We created automated generic scripts that can test more quickly and efficiently than manually testing.

What needs improvement?

The application can be buggy at times and takes up a lot of memory on your PC. Occasionally it can crash or not even start, which causes the user to restart their PC. It would be beneficial if it operated more smoothly and didn’t cause PC problems.

For how long have I used the solution?

I have been using it for a year

What was my experience with deployment of the solution?

Deployment was simple.

What do I think about the stability of the solution?

The stability of the product was questionable at times, but not enough to where it hindered our work.

What do I think about the scalability of the solution?

It's scalability was very flexible.

How are customer service and technical support?

Customer service was helpful and knowledgeable

Which solution did I use previously and why did I switch?

I did not use any different solutions or evaluate any others. This product was determined by upper management.

How was the initial setup?

The initial setup was straightforward. It was easy to load and you're allowed to select the specific plugins you need to use with your applications.

What about the implementation team?

We implemented it in-house since it wasn’t a large-scale implementation. I don’t have much advice or implementation since it's straightforward.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Don Ingerson - PeerSpot reviewer
Don IngersonQA Automation Engineer at Global Fortune 500 Company
ExpertTop 5Real User

Regarding your challenge with UFT and PC's. Have you considered running on a Remote Desktop or Remote Server?

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OpenText UFT One
April 2024
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Senior Software Engineer at Tata Consultancy
Real User
Scalable with a great stop automation feature
Pros and Cons
  • "The stop automation is a great feature."
  • "I'd like to see test case-related reports included in the solution."

What is our primary use case?

We use this solution for database and desktop application testing. We are customers of Micro Focus and I'm a senior software engineer. 

What is most valuable?

The stop automation is a great feature that is not generally supported by other solutions. 

What needs improvement?

I'd like to see reporting included in the solution, particularly test case-related reports.

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

The solution is 70-80%  stable. Stability really depends on the servers or the license which we have installed. If the license doesn't reach the server, there's less stability.

What do I think about the scalability of the solution?

The solution is scalable. 

How was the initial setup?

The setup process was somewhere in between straightforward and complex. The vendor carried out the implementation for us; it would have been helpful to have better documentation. The solution doesn't require maintenance but when the version changes and you have to reinstall there might be some work involved. We're not using the solution on a daily basis, just when we need it.

What other advice do I have?

This is a great solution and I rate it eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user485034 - PeerSpot reviewer
Software QA Lead at a healthcare company with 10,001+ employees
Vendor
The number of technologies works for us because our internal customers use the tool for testing a lot of different applications.

Valuable Features

I would say the most valuable is that we can get people started off really quickly on solutions because we've been partners with HPE for a long time and it helps us tailor the product to ours needs. When we have issues with something we can get support directly from HPE since we paid for it.

The fact that it works with a vast number of technologies works for us because our internal customers use the tool for testing a lot of different applications. That's probably the best feature that it has for us.

Improvements to My Organization

There's a lot of centralized testing from some perspectives and our main goal is to provide for a bunch of different groups at a lower cost so we centralize licensing and distribute it to various people. The biggest benefit of that is that it allows us to empower the people that need the solutions instead of manually having them develop the solutions on their own.

Stability Issues

In the past three years it's become a lot more stable. Prior to that, we saw a lot of issues with stability and a lot of patching and concern from our internal customers that they couldn't rely on the tool to always be there when they needed it.

Scalability Issues

We don't scale it out on as large of a basis as ALM.

Customer Service and Technical Support

Our biggest issue was in the switch over from HP Inc. to HPE. I think we had some trouble getting in touch with higher level support so we spent a lot of time going through basic support where the people that work with the tools have a lot of experience with the tools. We think that it would be better if we could bypass the lowest levels of support on some issues. I can understand the process that we usually have to go through but more recently our reps have been helpful in getting us to the people that we need quicker so we can get a resolution.

Other Advice

Over the years, it's really gotten a lot better. The patches come out a lot more frequently now. It supports the technologies we need. HPE is currently working with us to expand the support in an area that it doesn't currently have. I guess I wouldn't go any higher than that because it's been a long time coming for it to get to that point.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Test Analyst at a tech services company with 10,001+ employees
Real User
Helped us notably reduce manual testing efforts and pass the savings along to our client
Pros and Cons
  • "It is easy to automate and new personnel can start learning automation using UFT One. You don't have to learn any scripting."
  • "[Tech support is] not a 10 because what happens with some of our issues is that we might not get a patch quickly and we have to hold on to an application until we get a proper solution."

What is our primary use case?

We are responsible for automation of the regression test cases. We have a standard set of regression test cases, which are comprised of SAP solutions, web-based applications, as well as some Windows-based applications. We have test cases which cater to each of these solutions individually.

In addition, we have test cases to test things from end-to-end. That means the data has to flow from one application to another and it has to be validated. We write reusable pieces of code, which are stitched together to create the end-to-ends.

In SAP, transaction codes are available and they are automated. They are stitched together to form a test case. For example, if a customer places an order on the website, we will get an order number in SAP. We will process that order in SAP to create the delivery with a particular T-code. Once we process that delivery, we will mark it as "good session," which means the order itself will flow out of our warehouse via the transportation. Once the customer receives it, we have the invoicing process. We automate these individual T-codes, and then stitch them together.

How has it helped my organization?

In our organization, a developer will develop a piece of code and give it to us. We will test it and tell them about any issues or defects. The way we do that is we automate some piece of their code, whatever the core functionality is, and get ready for the next iteration. That means that when the sprint goes from Sprint 1 to Sprint 2, we make sure that Sprint 1 is not impacted because of new code deployment. The way we have benefited from UFT is that we are not using manual regression testing. Whatever code we have developed will be enhanced in Sprint 2 , and we keep that piece ready for Sprint 3 regression. Therefore, over a period of time, we will have the flow ready, and we don't have to do manual testing from scratch for every release.

Previously, we were doing manual testing for each sprint, and when we got to an advanced sprint, like Sprint 4 or 5, we would have to stop and test that entire functionality again. UFT has helped us a lot in reducing the manual effort and in passing the savings along to our client. Regression efforts have been reduced by at least 20 percent, if not more.

Initially, we were using UFT 12 or 12.53 and then we started slowly increasing by installing the patches and moving to the next versions. When compared with UFT and manual execution, we have definitely saved a lot of effort, somewhere in the range of 60 to 70 percent when compared with our efforts to manually test. A script which takes around half an hour to execute in automation takes around 3.5 hours for manual execution, along with documentation because we execute things in a way that it creates the documentation as well.

What is most valuable?

It is easy to automate and new personnel can start learning automation using UFT One. You don't have to learn any scripting. There are many people on my team who have started learning automation.

For how long have I used the solution?

I have been using UFT for a couple of years, but I have only been using UFT One for the past two to three months. I am still learning many things about UFT One.

What do I think about the stability of the solution?

We haven't faced many issues with UFT One in terms of stability. If your system meets the requirements they indicate, you should not face problems. In a machine where we had less memory, we did have some trouble. Since we upgraded the memory for that machine, we have not faced any memory issues or stability issues with UFT One.

What do I think about the scalability of the solution?

Scalability, for our needs, has worked spectacularly well. There were some issues that we were facing with some of the patches. They were taken under consideration by OpenText and we got proper updates from the team.

When we want to increase the number of people in a team, because our licenses are limited, we sometimes face an issue, but that is not their problem because we have chosen limited licenses. We sometimes find it difficult to get people onboarded when we have a lot of work and that sometimes hinders the work. With an open source tool, you don't have any such problem. If you have a lot of work and you want to onboard more people you get it done.

Because our project was already in UFT, we are trying to utilize UFT One to have proper capabilities in AI and for automation from screenshots. But it is good to see a lot of changes and we are trying to utilize them in our upcoming releases and projects.

How are customer service and technical support?

Support is okay. We have not faced many problems. But if we do face some issue, we can definitely raise a ticket and the ticket is looked into. I don't have any complaints about customer support. I would rate it about an eight out of 10.

It's not a 10 because what happens with some of our issues is that we might not get a patch quickly and we have to hold on to an application until we get a proper solution.

Which other solutions did I evaluate?

I have certification in Tosca and UiPath.

Tosca is basically scriptless automation which is also good. UiPath is not technically for regression testing, it's an RPA tool. You don't have validations, per se; you have to create them. Because I have a longer period of association with UFT, and some of the other tools did not help me in some situations, I go with UFT.

What other advice do I have?

From my experience, UFT One is good in terms of automation of multiple applications. For example, if you have five applications and any one of them is not suitable for automation by UFT One, you may have to re-think using it. But if all the applications are compatible with UFT One and you are able to automate, it's better to go with UFT One. 

We don't have much continuous testing in our process because we don't do Agile testing, but we do have some amount of testing for what we call "rapids," for defects or announcements. It is useful when it comes to the second or third sprints where there are use cases in which we can leverage speeding up the testing. But we haven't used UFT One for a continuous delivery, as in from build to deployment.

There are several new features which we can explore and use for continuous testing, but our project, not being Agile right now, has limitations in that regard. Management is looking to convert it into an Agile project soon and I expect we will start using UFT One full-fledged, with all its features.

I'm very comfortable with the UFT One for our project needs.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user739548 - PeerSpot reviewer
Qa engineer
Vendor
Being able to automate different applications makes day-to-day activities a lot easier
Pros and Cons
  • "Being able to automate different applications makes day-to-day activities a lot easier."
  • "Perhaps more coverage as far as different languages go. I'm talking more about object identification."

What is most valuable?

Being able to automate different applications makes day-to-day activities a lot easier. We have a lot of repeatable tasks which we perform over at the hotel, rolling dates for different applications mainly. We do monthly swap testing or regression testing for every month's window batches and so on. That's mainly what we use it for.

How has it helped my organization?

It's definitely cut down on a lot of time by using this application. We have about ten environments; ten times in every environment manually would've taken most of the day, rather than doing it simultaneously. It saves me hours.

What needs improvement?

Perhaps more coverage as far as different languages go. I'm talking more about object identification. So, if there's more coverage for different languages to detect in development, then that'd be a lot more helpful. Specifically this application which we use is Delphi-oriented, but I had a hard time trying to figure out what was going on with the application because of the language.

What do I think about the stability of the solution?

I'd say it's a very stable application. I'm still kind of learning UFT, so, it varies by application. I run into issues sometimes with object identification, but, other than that, it's a pretty solid application.

What do I think about the scalability of the solution?

Right now, we're using it more for some of my smaller tasks, but eventually I'd like to grow it, at least in our QA department, towards more applications.

How is customer service and technical support?

Their tech support is good. They respond in a reasonable amount of time. They definitely keep contacting you until the problem is resolved.

What other advice do I have?

To someone researching UFT: It's a very good tool. It hits other applications versus just web apps, which is one of the main things. I think that is why our company purchased it in the first place.

Most important criteria when selecting a vendor: What they're currently doing, then what their outlook is, e.g., what they plan on doing to their products and how they're going to innovate them. Then just kind of base the decision off of what other companies (in the same vertical) are currently using or if they like the same products.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user357477 - PeerSpot reviewer
Principal Consultant | Contractor Manager at a insurance company with 10,001+ employees
Real User
It's improved the way our organization functions by automating test cases that were previously done manually.
Pros and Cons
  • "The most valuable features for us are the GUI, the easy identification of objects, and folder structure creation."
  • "It doesn't support Telerik UI controls and we are currently looking for a patch for this."

What is most valuable?

The most valuable features for us are the GUI, the easy identification of objects, and folder structure creation.

How has it helped my organization?

It's improved the way our organization functions by automating test cases that were previously done manually. It also improved the robustness and execution time of these test cases.

What needs improvement?

It doesn’t support Telerik UI controls and we are currently looking for a patch for this. It's also quite an expensive solution.

For how long have I used the solution?

We've been using it for one year in my project.

What was my experience with deployment of the solution?

We've had no issues with deployment.

What do I think about the stability of the solution?

It's been stable for us.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service:

8/10

Technical Support:

8/10

Which solution did I use previously and why did I switch?

I've used UFT for many years as this tool is the most user-friendly solution for automating tests.

How was the initial setup?

The initial setup was a straightforward, step-by-step process.

What about the implementation team?

Our in-house admin team implemented it.

What's my experience with pricing, setup cost, and licensing?

It's an expensive solution.

What other advice do I have?

This tool is awesome for automation even though it is expensive.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Don Ingerson - PeerSpot reviewer
Don IngersonQA Automation Engineer at Global Fortune 500 Company
ExpertTop 5Real User

Succinct but to the point review. May I make a suggestion? You might want to include what types of applications that you are automating with UFT (i.e. Web, Java, SAP, Terminal Emulator, .NET, etc.). One of the main advantages of UFT over other automation tools is there is practically an add-in for almost any (AUT) Application Under Test whereas some other popular automation tools have limitations such as only being able to automate Web applications.

it_user482850 - PeerSpot reviewer
Enterprise DevOps Leader, Program Manager at a media company with 1,001-5,000 employees
Real User
The integration with 3rd party products is useful. It has issues, especially during test automation for which there isn't a direct or easy solution.

What is most valuable?

The integration with the third party products. Whether it's the mobile products or others, it is really helpful. Additionally, the HPE mobile solution integration that it provides is really helpful. Open source tools like Selenium and APM don't have easy integration into other mobile solutions.

How has it helped my organization?

A key benefit, obviously, is in terms of effort savings that we have achieved using UFT. We have used it for different projects across different business units within the enterprise. That's really the key for UFT.

What needs improvement?

It needs to be able to be used on Chrome, Firefox, and other browsers on Macs and not just Safari. That's a very key requirement for my organization.

What do I think about the stability of the solution?

I's pretty stable but obviously it has many issues that come up, especially during test automation for which you don't have a direct or easy solution. Then you have to go back to the product team or to forums and analyze it. I think HPE should look into these areas.

What do I think about the scalability of the solution?

UFT is pretty much scalable in terms of Windows desktop and mobile platforms; but when it comes to Mac, it only supports Safari. I want it to support Chrome, Firefox, and other browsers on Mac. If UFT can't provide that, then at least LeanFT should provide that support. I believe it's in the roadmap but it will take a lot of time.

How are customer service and technical support?

6-7/10 as there have been at least a couple of examples where it took a lot of time because we have to go back and forward with the product team and then to other teams within HPE. By the time we resolve the issue, it usually takes a lot of time. That was the observation, at least for a couple of key examples. Then we also had to put a lot of effort in. We finally got it resolved but I think if they could speed up the process.

Which solution did I use previously and why did I switch?

We have been using it for a long time, since it was called QTP.

How was the initial setup?

The complexity was pretty much okay, it's acceptable, so that was good. Once you implement the infrastructure within the organization, the complexity is pretty much similar to any other automation tool.

What other advice do I have?

Definitely use UFT because it's a proven solution. You can at least use it for Windows desktop, or if you have mobile solutions whether it's HPE or any other mobile solutions which UFT integrates with that, it's a beautiful solution, although it has inherent problems, but you can work with that along with the HPE team.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free OpenText UFT One Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free OpenText UFT One Report and get advice and tips from experienced pros sharing their opinions.