it_user561867 - PeerSpot reviewer
IT Operations Manager at a construction company with 501-1,000 employees
Vendor
We can quickly see at a glance the overall status of devices on the network. The interface could use a refresh.

What is most valuable?

Link transmit / receive graphs, errors, up status in one view.

How has it helped my organization?

We can quickly see at a glance the overall status of devices on the network. We can see which links are being heavily utilised at a glance and then investigate further if required. We can see what’s down very easily and we can tailor the monitoring screen to suit our needs.

What needs improvement?

The interface looks like a Windows 3.1 program. It needs a complete refresh. Sometimes it is difficult to see all the information you are after about a list of devices as it seems to only present what will fit on the first page and there is no way to scroll to the next page.

For how long have I used the solution?

4 years.

Buyer's Guide
Statseeker
April 2024
Learn what your peers think about Statseeker. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
770,428 professionals have used our research since 2012.

What do I think about the stability of the solution?

Not that I am really aware of. The product is very stable and just sits there doing its thing (which is exactly what we want it doing).

What do I think about the scalability of the solution?

We haven’t experienced any scalability issues, but that may be because we’re a relatively small organisation (less than 150 devices being monitored).

How are customer service and support?

Quite good and helpful in the past. Training and briefing sessions are provided.

Which solution did I use previously and why did I switch?

It was our first monitoring tool and we have kept it, but we also have an additional tool to complement Statseeker.

How was the initial setup?

Straightforward. Doesn’t take long to setup and get operational.

Which other solutions did I evaluate?

We evaluated SolarWinds and ManageEngine.

What other advice do I have?

Ensure you are clear on what you need the tool to do and get a proof of concept on your network to prove it. Make sure that the tool can be tailored to provide you with what you need, not just what comes out of the box.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Consultant at a analyst firm with 10,001+ employees
Real User
Dashboard makes it fast and simple to monitor data center bandwidth
Pros and Cons
  • "The most valuable feature is alerting."
  • "It would be nice if they had twenty-four-hour technical support because we contact Australia and we have to wait for them to open."

What is our primary use case?

Our primary use for this solution was to monitor devices. I was the Statseeker administrator before we switched to a new solution. I do, however, still go back and use it.

How has it helped my organization?

This solution allowed us to monitor bandwidth usage within the data center.

What is most valuable?

The most valuable feature is alerting.

I like the dashboard because it is simple and fast. The granularity is really good. I’m impressed.

What needs improvement?

It would be nice if they had twenty-four-hour technical support because we contact Australia and we have to wait for them to open.

How are customer service and technical support?

Technical support for this solution is pretty good. The group we called was based out of Australia.

How was the initial setup?

The initial setup for this solution was straight forward. They have good technical support and a good website that is clear.

What about the implementation team?

We had some assistance from the National Statseeker team.

What was our ROI?

We did see ROI while we were using the solution.

What's my experience with pricing, setup cost, and licensing?

Statseeker is pretty cheap.

Which other solutions did I evaluate?

We evaluated PRTG by Paessler AG before settling on this solution. We have since adopted a new solution, although I do still use Statseeker.

What other advice do I have?

I like this product and would recommend it to a colleague at another company. It is fast, simple to use, pretty cheap, and they give you support.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Statseeker
April 2024
Learn what your peers think about Statseeker. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
770,428 professionals have used our research since 2012.
Solution Architect at a tech services company with 501-1,000 employees
Real User
Improves our troubleshooting ability through better visibility, but needs better reporting and alerting
Pros and Cons
  • "The most valuable feature of this solution is the simplicity of adding new devices into it."
  • "I would like to see more comprehensive reporting and alerting."

What is our primary use case?

Our primary use for this solution is troubleshooting. We use it for logging and monitoring the routers and switches in the environment. It assists us with capacity planning.

How has it helped my organization?

This is a very cheap solution in order for us to accomplish what we needed to do in terms of providing visibility into the network. The visibility is such that it allows us to be a little proactive when it comes down to issues in the environment. It provides us with graphs and stats that we can use to make sure that there is not an issue with the network.

This solution complements our network monitoring. We have other products that provide a more comprehensive type of monitoring, and this one supplements that, especially for the retail environment.

It allows us to have some visibility into our service provider's equipment. It provides us the last-mile circuits down to the stores that we have.

It has helped our network admin team because it gives them visibility into the environment when there are issues. Workload-wise, I think it probably saves them time.

It just allows us to be more proactive. It gives a way to diagnose issues when they arise.

What is most valuable?

The most valuable feature of this solution is the simplicity of adding new devices into it.

What needs improvement?

I would like to see more comprehensive reporting and alerting. We do have other, more expensive solutions that handle that aspect of it. However, it would be nice to be able to specify baseline thresholds. If we're approaching those then we would be alerted, and it would probably help us with our job of troubleshooting.

What do I think about the stability of the solution?

This is a very stable solution. It hasn't gone down.

What do I think about the scalability of the solution?

Scalability-wise, it's a monitoring platform so it's pulling these devices via SNMP. I would say if I needed an additional service to take on the workload then I would just provide additional storage. It's very simple to install.

How are customer service and technical support?

This component is so easy that we rarely needed to call support. When we did contact them then they were very effective. No issues.

How was the initial setup?

The initial setup of this solution is straightforward.

What about the implementation team?

We deployed this solution with our in-house team.

What was our ROI?

We have seen ROI through the ability to troubleshoot more effectively. That is where the benefits came in.

What's my experience with pricing, setup cost, and licensing?

When it came to selecting this solution, it came down to cost. Our licensing fees are on an annual basis.

Which other solutions did I evaluate?

We looked at several options including Voyance, Computer Associates eHealth, and SolarWinds. The Statseeker solution stood out because it was simple to use and easy to deploy.

What other advice do I have?

This is a good solution in terms of ease of use and ease of deployment. It is a cost-effective solution that provides basic functionality. However, the bells and whistles that other vendors have will need to be provided or enhanced in Statseeker in order for it to compete. 

The biggest lesson that I learned is how easy it is deployed.

I would rate this solution a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Analayst
Real User
Grouping, Threshold/alerts, and Netflow analyser provide visibility into the network
Pros and Cons
  • "Grouping, Threshold/alerts, Netflow analyser, Private MIB object support are most valuable as they can provide more visibility into network performance, and for network troubleshooting."
  • "It could use more features on Netflow analyser, such as time series graphs and a single network export UDP port and UDP forwarding."
  • "More private MIB object support, such as WAN optimisation performance and wireless, would be helpful."

What is our primary use case?

The primary use of Statseeker is to monitor network performance on physical, data, and network layers of the network.

How has it helped my organization?

It improved departmental network operation and support, and delivered a better service to my customers, improving their businesses.

What is most valuable?

  • Grouping
  • Threshold/alerts
  • Netflow analyser
  • Private MIB object support

These are most valuable as they can provide more visibility into network performance, and for network troubleshooting.

Also, the easy-to-use Reporting feature is so important for presenting network performance to clients and business managers.

Statseeker presents a comprehensive view on a dashboard of how the network is performing. It collects three layers (physical, data link, and network) of data from network devices. This data is processed to produce informative and easy-to-read reports.

What needs improvement?

It could use more features on Netflow analyser, such as time series graphs and a single network export UDP port and UDP forwarding. 

Also, more private MIB object support such as WAN optimisation performance and wireless.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

I haven't encountered any stability issues for many years.

What do I think about the scalability of the solution?

I haven't encountered any scalability issues. Generating a large report is so quick.

How is customer service and technical support?

I give top marks to their great support.

How was the initial setup?

Initial setup is so simple and ready to use.

What's my experience with pricing, setup cost, and licensing?

Pricing isn't expensive; very reasonable.

What other advice do I have?

I am happy to advise others to use this product for monitoring their networks, as it is working so well. It is easy to use and a great value for investment.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Network Engineer at a healthcare company with 10,001+ employees
Real User
Has a helpful dashboard that helps us find problem endpoints faster
Pros and Cons
  • "The most valuable feature is the dashboard, where you have everything right there on the screen."
  • "I would like to see a friendlier user interface in the administration tool."

What is our primary use case?

We primarily use this solution for monitoring. We check primarily for failures or latency in the network. 

How has it helped my organization?

This solution helps us to find the problem endpoints sooner.

Depending on how you sort your data, you can have a problem area come up to the top of your list. It also depends on what you are polling for, such as interface utilization, packet drops, or errors.

What is most valuable?

The most valuable feature is the dashboard, where you have everything right there on the screen.

What needs improvement?

I would like to see a friendlier user interface in the administration tool.

For how long have I used the solution?

Two years.

What do I think about the stability of the solution?

This solution is pretty stable, and we haven't really had any problems.

How are customer service and technical support?

I have not used technical support for this solution.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

How was the initial setup?

I was not involved in the initial setup of this solution.

What about the implementation team?

One of our in-house teams handled the implementation.

What other advice do I have?

I would recommend this product. It does what it is supposed to do.

This solution will help to find problem endpoints sooner, or other issues such as throughput and network congestion.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
CTO at a tech services company
Real User
Reduces the number of employees we need, but the support from Cisco is bad
Pros and Cons
  • "The most valuable features are scalability and reliability."
  • "Technical support for this solution is bad, as is everything with Cisco support."

What is our primary use case?

We primarily use this solution for educational content.

How has it helped my organization?

This solution allows us to have fewer employees.

It reduces the complexity of our network monitoring. We are better able to manage all of our components.

We make use of Cisco ACI support, we do this to make quotas.

It has affected the workload of our network admin team. It is awesome. We have fewer employees.

Our network availability is increasing and it does reduce costs, but I do not know by how much.

What is most valuable?

The most valuable features are scalability and reliability. Network visibility is good. 

What needs improvement?

Technical support needs improvement.

What do I think about the stability of the solution?

Stability is excellent.

What do I think about the scalability of the solution?

The scalability of this solution is good.

How are customer service and technical support?

Technical support for this solution is bad, as is everything with Cisco support.

How was the initial setup?

The initial setup of this solution is complex.

What about the implementation team?

We had assistance in implementing this solution.

Which other solutions did I evaluate?

We only evaluated Cisco and HP when researching this solution.

What other advice do I have?

This solution is not perfect.

Always try to minimize the effort by the support teams to keep the solution alive.

I would rate it a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Download our free Statseeker Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
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Network Monitoring Software
Buyer's Guide
Download our free Statseeker Report and get advice and tips from experienced pros sharing their opinions.