Symantec Secure Web Gateway Room for Improvement

reviewer1044693
Infrastructure Engineer at a financial services firm with 201-500 employees
There are definitely considerable problems with this solution. Most notably, compared to Cisco Umbrella it was a lot more difficult to deploy. The deployment process should definitely be significantly simplified. The service pack file system should also be improved or even abandoned. The way the packed files are set up could definitely be better and maybe they do not have to be deployed that way at all. There are better solutions which is demonstrated by the fact that other products and companies no longer handle updates this way. They do it in a way that is easier to handle. View full review »
NishantKamath
Sr. Consultant, Cyber Security at Mideast Data Systems
They should have a tool to help with the deployment. It is needed to point all the clients to the proxy. I don't think either vendor has a deployment tool as such. Also, Zscaler has something called the Zscaler Internet Access which also acts as a signin box on the next-generation firewall. WSS doesn't do this. View full review »
reviewer1355301
Senior Network Engineer at a insurance company with 5,001-10,000 employees
The interface could be made more user-friendly. As it is, we have trouble when we want to do certain operations, such as choosing when and what we want to block or allow. For example, we don't want to block WhatsApp, but we do want to block uploads. This means that we have to enter some codes. It's not like you can just drag and drop, as we have seen in other security solutions. Another example is on the main page. When you're logged into the device using HTTPS, you still have to go to another link to access the policy manager. When you are redirected to another function, it loads very slowly. View full review »
Learn what your peers think about Symantec Secure Web Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,901 professionals have used our research since 2012.
DonaldBaldwin
Enterprise Architect at Aurenav Sweden AB
One of the problems with using Symantec is that it's widely known and the people who are making malware have designed to circumvent it. You have to keep that in mind. The other thing that I find is a weakness is that it doesn't give you a statement so you don't have an ability to really test something to see if something's suspicious because if it is, it might have a payload that could disable Symantec and get through it. I'm always more concerned about that. This is one of the reasons we separate it from our Comodo. It needs to be easier to set up rules for what sites it should allow or not allow us in certain areas of our computer for programs. It would also be nice really nice to have it give you better information about what it's finding. A lot of the alerts we get are very difficult to understand what it's actually telling you. It's too generic. View full review »
Senlogange9887
Senior Logistics Specialist at a tech services company with 1,001-5,000 employees
There's a need for increased firewall functionality and capabilities. I'm not seeing a competitive Symantec cloud product. Specifically, functionalities with security as filtering from the cloud. I am aware that there is a product, a proxy in the cloud but I have compared it with other vendors and I don't find it that powerful. I think the worst thing that we're experiencing is very poor and inadequate technical support. It seems to me that tech support engineers aren't qualified to fulfill their job duties. The major requirement is a firewall. That's the only thing we're lacking now. View full review »
Learn what your peers think about Symantec Secure Web Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,901 professionals have used our research since 2012.