Trellix Endpoint Security Reviews

The easy accessibility of managing all the agents through a central server and the customizability of the management interface are the most valuable features for us from our experience with it so far.

With this product, we can easily implement encryption for all our users in the company and deploy modules as and when needed through a central interface. This has made our job much easier.

We’ve had issues when upgrading to updated versions of the product two times already. A single sign-on functionality would be good to have in the future.

We’ve been using this for about three years now.

When we upgraded the agent deployed on our users' computers, it locked out the people who were still on the old agent, which was not supposed to happen.

We’ve also had an issue previously with one of the modules of Mcafee Endpoint encryption, DLP. This particular module, when we upgraded to the latest version ,took up all the resources on the computer, making it unusable. We had to remove this module from all the affected computers.

We have had no issues with the stability.

We have had no issues scaling it.

They didn't know why the upgrade issue was happening.

The setup is easy and straightforward. Install the agent, put the computer in the correct deployment group, and that's it.

We implemented this through our in-house team and used the vendor for support in any technical issues we might encounter.

Pilot testing is a must when upgrading any of the new modules or the McAfee agent.

The package of protection that it provides is useful. It has antivirus, malware protection, VPN, and a whole bunch of other features.

It is just there in the background and does its job. Every once in a while, it reminds me that it is doing its job.

They can make it free, but that's not going to happen.

I have been using this solution for about a year. It seems to be the current version.

So far I have no issues. It is very stable, and does not tale a lot of CPU or memory resources, which was a problem in older products.

I am using it on a personal computer, so scalability is not an issue.

I have not used their support.

Its setup is very easy and straightforward.

Its price is reasonable. Setup was easy.

I would advise others to get the most comprehensive protection that they can. For me, it meant McAfee, but there are other good solutions around.

I would rate McAfee Endpoint Security an eight out of 10.

In terms of features, its internet exchange is also perfect. I mostly like the powerful management tools. It's got a lot of detail, so it's powerful.

They don't have any gateway solution. In the past, they did. I think they need a gateway solution to control internet traffic. In the next solution, it will improve the total security, on the network security side if they add this. 

In Turkey, according to regulations, the main platform must stay on on-prem, not on the cloud. Most of the customers are still using the mail gateway solution but McAfee stopped developing mail gateway security. For us, it's one of the missing pieces on McAfee in Turkey. They're right, they saw that mail business is going to cloud but in closed countries, we need a gateway solution. McAfee is missing this.

In the next release, they should add something that converts the endpoint business switch for the endpoints. They can integrate side endpoints and try to add them to an existing endpoint, or maybe they can match all these add-ons on a single agent. 

All McAfee products are stable at the endpoint. That only changed when Microsoft announced a new update, and we can foresee compatibility problems. Normally if McAfee gives 1-gigabyte throughput in production, you will see the performance and stability. McAfee's products generally are stable, when I see the from the production angle. Approximately all of the products are stable.

It's very easy to scale. You can deploy a conservative amount easily. If there are other branches, McAfee is the best solution for that kind of implementation. Scalability is very high. With the cloud solutions available after McAfee acquired Skyhigh, they can also offer a solution on the cloud side. On-prem and also cloud allows McAfee to be a full solution for the customers.

Generally, in Turkey, support is very good. Soon they will open a call center in Turkey with a Turkish speaker with technical knowledge. Generally, when I was on the technical side, when I called the support team, in an hour or two maximum someone would connect to the system and start to investigate. In the end, most of my problems have been solved via the technical team.

The initial setup is complex. It is a very complex product. You must have experience with it. If not, installation can be disastrous. You must have experience with it because it's not easy. But if you install it perfectly everything can then be done automatically and it's more powerful.

Everything has been simplified. On the endpoint side, there is also a lot of improvement.

When Intel acquired McAfee they worked on the protocol so that all vendors can work on the same platform. It's a very big improvement in McAfee. All McAfee products talk to each other. Other vendor's products can join this platform as well so it makes it more powerful on the enterprise side for McAfee.

With a knowledgeable technician that has a lot of experience with the product, you won't have problems. If you work with a less experienced person, implementing the solution can become a problem.

I would rate this solution a nine out of 10.

I find the endpoint management feature the most valuable. I like the exploit blocking, the anti-exploit.

The solution is getting better. The new central console is better than the earlier one. Earlier it was too complex to find out which option was there. So, if there was a search menu for certain things and if I wanted to enable or disable something, I couldn't. Now there's a search menu that I can type into and I can navigate through the menu to where I want to go.

There are still too many options but it is better now.

Sometimes, while installing the ePO we get many errors and I don't know why they happen. So I just want them to work on that part. So that during the implementation there will be fewer errors.

I'm not sure if McAfee supports patching. They could add vulnerability scanning as a feature. I know the setting is already there, but if they could add a feature of vulnerability scanning and patching that would be great.

Technical support is very good. I'll say in the Middle East, I don't know about other divisions, but in the Middle East, it's good. If I have a ticket they follow up and give a call. I don't know where support is set up for the Middle East, if it's in the area, but those guys are very nice.

I would like to recommend the solution. It's better, and pricing wise, it's worth it. It's really worth it as compared to other advanced malware security solutions in the market. They are costly, like anything. And the technical support good, even though the solution is new. The solution is not yet mature. Pricing is fairly affordable for all enterprises, big or small. 

I would rate this solution an 8.5 out of 10. Because sometimes it makes machines really slow. There are a lot of features. I enabled all the layers but it sometimes makes systems slow. The solution keeps on adding engines and engines. If they can add everything in one engine instead of having multiple engines, then I would really say the system would work faster. I'd say it's not that bad, but it's not that good. The speed is still better than other versions in the past that came out.

The central management solution by far.

There can be like a religious war between the large antivirus systems, but I do think that all of the larger competitors deliver good antivirus solutions.

The thing that separates them is:
- The way they are managed.
- The way they adapt to new threats.
- The products around the product that give you a higher value.

Every time I have installed this at a customer site they are most impressed by the central management, reporting, and options to do more.

Improvements are made all the time as the threats change.
I think the improvements on speed are the most important after actually finding the threats.

I have used this or the predecessor to this since 2002.

The polices and rules take time if you don’t know the product.
This is not unique to McAfee and it's not really an issue.

Not really with the antivirus part, but the application firewall and encryption can make functions stop working if not tested vastly before deployment.

No

10/10

10/10 (maybe not tier 1 but every one after)

I have used F-Secure, Symantec, Kaspersky Lab and Trend Micro.

It's all about planning and testing.
ePO can be complex but the antivirus is not that complex.

I am a consultant.

I have used F-Secure, Symantec, Kaspersky Lab and Trend Micro.

I think that in the enterprise space, this is by far the best solution and not because the actual antivirus. It's because of ePO.

We use this product for endpoint server protection and content security.

What I like best is the integrated end-to-end security that works with the security information and events manager. It's a complete suite.

Technical support is an area that can be improved because sometimes, the response time is a bit slow and the explanation is short.

We have been using McAfee Endpoint Security for three years.

This is a stable product.

McAfee Endpoint Security is scalable. We have approximately 3,000 users.

We have used technical support in the past and I find that their response time can be a little bit slow. Also, they provide less of an explanation than we expect.

At this time, we use the complete suite of McAfee solutions. However, we used to use Trend Micro.

The initial setup is pretty straightforward because it comes with the central admin manager. This means that it can be deployed or pushed from this console.

It takes a couple of hours to roll this solution out to about 500 users.

My in-house team is responsible for deployment and maintenance. There are three people in our support team.

If the price of this product were lower then it would be much more attractive.

Since the maintenance is done by our own team, the price of the subscription should really be cheaper.

This is indeed a premium product when compared to others.

Feature-wise, I am happy with this product and we have no plans to change it at the moment. It is a product that I recommend.

I would rate this solution an eight out of ten.

McAfee Endpoint Protection is a a good product that's easy to administer. It provides endpoint protection for desktops, laptops, and servers, and the protection includes anti-virus, anti-malware, anti-spam, DLP, and encryption.

We're less affected by viruses and threats on end-user device, able to manage all endpoints from a centralized server across locations. We're also able to encrypt sensitive laptops with ease. Very good reporting and compliance to endpoints.

It needs much better control on zero-day viruses and easier submission of threats to McAfee. They also need to improve the DLP rules since loads of false positives and patch releases are not quick enough when a new OS hits the market. Because of this, there are incompatibility issues which cause slowness on end-user devices.

I've used it for five years.

Deployment of agents and products to end-user machines is straightforward and easy. The basic McAfee ePO deployment is not easy and you need good knowledge in SQL and servers.

Patch release is not fast when there is a new OS on the market, so compatibility issues will come and can cause slowness on end-user devices. For example, I had a tough time when Windows 10 was released and the devices were not protected for a month, which is not advisable.

The upgrade of the new ePO from older versions always have issues and need support from McAfee engineers all the time. In a span of three years, we had upgraded three times and all three times were difficult. But the engineers were good enough and at the end of the day, they fixed it.

We had no issues with the stability.

We had no issues with the scalability.

Excellent 8.5/10

9/10 - Very fast support and engineers have good knowledge of the products. They show patience in understanding the issues before taking any action/recommendations, which I personally appreciate. They also have an escalation matrix that provides for faster response time depending on issue severity.

I have used Symantec, not happy with their support and was facing lots of performance issues.

The initial setup is complex as loads of communication (ports between server, clients and locations) has to be done, making setup difficult. You need a good engineer who has knowledge of SQL, database, servers, and firewalls.

Our environment was a mix. I prefer to do it with a vendor and Intel Support.

The pricing was good and licensing is on a per-user basis, so it's flexible. All the products will work, but only AV signatures will stop downloading.

We evaluated Kaspersky and Trend Micro.

Always test on all environments and different OS's before deploying into production, especially VSE, DLP, and encryption.

The most valuable feature for us is the central management – we can scale it up and dial back when we need to. It gives us a big picture, enterprise solution for our endpoint needs. We don’t have to go to three interfaces for the security picture as it's all in one shared space.

Endpoints are more than just customer laptops, they are also servers. Day-to-day, it’s a lot better when your solution is natively covering laptops, servers, and virtual servers.

It’s all organized and makes it much easier to follow up with individual issues or if there are breaches which need a start-to-finish investigation into IT security events, I can get one picture to follow the breadcrumbs.

A quicker turnaround with patches and updates would be good. Say there is a new patch or update, such as a new Apple OS, there is a bit of a lag between hot fixes. They are really good with Windows, so it may be an Apple thing more than Intel. If they are quicker with hot fixes with Apple OS, that would be an improvement.

We have been using this solution for the last three years.

It's not crashed once on me, and is up 99.99% of the time. It's only if there is an issue with the OS that it becomes unavailable, and there never an issue with the software end of things.

It's very easy to grow. We recently acquired another company, they did a whole new setup with no license and no new server, and they even have their own policy as they integrated into our system. There were no worries about our main policy. I didn’t need a second server for a small branch company as it collects all the data from the endpoints and then sends that back to our main server. It’s very easy to scale and Intel is great about that – even if you get an audit, it’s just to take care of you.

We're very happy with customer service. I can go on to the website and get live chat communication and in minutes -- maybe not even minutes -- I'll have the issue solved.

We're very happy with technical support. I can go on to the website and get live chat communication and in minutes -- maybe not even minutes -- I'll have the issue solved. The only issue that needs improvement is Mac or Linux support issues, but that’s not a regular occurrence. Even on the phone, I have been happy.

Initial setup was very straightforward and easy. Fine-tuning for your environment takes a little love and care, but that’s true for any product.

It's well worth the investment as we have a lot of laws governing us. In terms of security, it helps keep our environment clean. It recently caught an issue in the company with cryptolocker, and the amount of money it saved because we found that is huge. We didn’t have to pay fees to decrypt it and we were in the clear.

We looked at Norton and we used Gartner to see what players were in the space and looked at them all.