Solutions-driven, professional analyst with extensive IT experience in Business Analysis, Project Management and Designing/ Implementing technical solutions.
Strong technical and development background related to service implementation in IT Financials, HRMS, and Customer Services Applications (CRM, Quotations, Asset and Maintenance Management).
• Proficient in gathering needs, documenting Business Requirements, preparing the Functionality Test Plan, setting Coding Standards, and writing User and Technical Guides
• Expertise in System Design, Business and Data Modeling, Development and Implementation required for business process
• Experience in SQL, Object Oriented and VBA
• Knowledge of Workflow, Process Automation and Business Process Management concepts and tools.
• Adopting Agile Software Development Methodology
• Excellent written and oral communication skills. Adept at delivering presentations and demos.
Internal operational auditing experience with Knowledge of ISO 9001:2008
Conducting system and process audits as planned by the Quality Management Department