SAP SuccessFactors Reviews

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YamenZarnaji
Real User
Head of SAP HCM Practice at Al Fanar
May 07 2020

What is most valuable?

The performance management and learning management solutions are the product's most valuable features. There are updates and new tools for measuring employees all the… more »

How has it helped my organization?

SuccessFactors has a really solid process for talent management, starting with Goal Management which helps managers and employees build smart goals aligned with business… more »

What needs improvement?

The solution is losing a lot of utilization capabilities because most companies don't function in just one country; they operate in many around the world. It seems to have… more »

What's my experience with pricing, setup cost, and licensing?

The solution is subscription-based but companies do need to consider other ancillary costs, including upgrades, training, and general implementation costs.

Which solution did I use previously and why did I switch?

We previously used Microsoft Dynamics.

What other advice do I have?

We use the public cloud deployment model with SAP as the provider. I'd advise others to schedule training for the team that will be handling implementation. It's important… more »

Which other solutions did I evaluate?

We evaluated Origin and Workday before ultimately choosing this solution. In 2012, Origin was more on the cloud and Workday mostly just covered America rather than the… more »
Real User
SAP Offering Solution Architect at a computer software company with 10,001+ employees
Jul 21 2020

What is most valuable?

Generally, it is quite an integrated product. In terms of user experience, it is quite good. There are quite a few features, such as AI, machine learning, et cetera, which are embedded right in the solution. The solution can interact with the cloud and you can do app development and tasks like that… more »

What needs improvement?

There are a few features that are missing. There are specific features on the HTM, such as telecom safety, that just isn't there. It's not a very detailed solution in that sense. However, it is maybe not expected to have those kinds of features on the surface level of the product.

What's my experience with pricing, setup cost, and licensing?

I don't want to comment on the license cost, to be honest. It could be about $1,000 approximately per customer. However, it's very flexible in terms of the licensing costs depending on the volume and depending on the deal of installation. If people don't really accept the discount, they've always… more »

What other advice do I have?

We are a platinum partner with the company. The solution is a very good product. It's very stable. It has lots of great features and lots of support available from SAP. The product vendor has a great system connected to a lot of SAP systems overall. It's open to connectivity with other systems. I… more »
Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
437,208 professionals have used our research since 2012.
ChristopherOrilogbon
Consultant
Solution Consultant SAP MM/QM & HCM SuccessFactors at C2G
Dec 11 2019

What is most valuable?

The features that I have found most valuable are the ability to set and review goals, and the ability to manage performance in general.

How has it helped my organization?

It has improved my organization by enabling us to efficiently manage our personnel.

What needs improvement?

In terms of what needs improvement, in Employee Central, one of the features that I think SuccessFactors really lacks is the ability to view the time off of all employees at an organizational level… more »

Which solution did I use previously and why did I switch?

Actually I haven't used a different solution.

What other advice do I have?

I think the advice I'd give is that it's a nice solution. It's easy to deploy. It's so easy to use. You really don't need to know much about coding or be a highly technical team to be able to use it… more »

Which other solutions did I evaluate?

Before choosing SuccessFactors, we compared other industry solutions, including Microsoft. But Microsoft's HR product is really not top line in this part of the world.
Darien Khairy
Real User
Sr. Supervisor HR at a comms service provider with 10,001+ employees
Sep 24 2019

What is most valuable?

The best models we used were the Goal Management and Performance Management. They were the most useful. We use three modules in our company, the Goal Management and Performance, the Talent Acquisition, and there's the LMS, the training. The… more »

How has it helped my organization?

It was much easier than the previous system. It made things a lot easier and operations much smoother.

What needs improvement?

They should improve the reports. We had a problem with the reporting. If we compare it to Oracle products, Oracle has much more comprehensive and a better reporting system all in all. They really should work on the reports and making it… more »

Which solution did I use previously and why did I switch?

We previously used Oracle. We switched because SAP is much more user-friendly. We weren't using Taleo or Fusion, we were using Oracle Basic. SAP was user-friendly for our employees.

What other advice do I have?

I would advise someone considering this solution that they need to really look into their requirements and be very specific regarding the requirements when getting their orientation on the system and creating the requirement documents. They… more »
Real User
Program Manager HR-IT at a transportation company with 10,001+ employees
Sep 27 2019

What is most valuable?

ESS and MSS is a powerful functionality of EC. Easy and intuitive use of all the modules is one big attraction. Using EC as HR Core System facilitates the integration of other modules as Talent and… more »

How has it helped my organization?

This solution support our HR Transformation strategy. Provide ESS and MSS functionalities to employees. Employees has digital access to their data and can start processes that before required paper… more »

What needs improvement?

Related to Employee Central, the administration of Global Assignments have room for improvement. It is not so simple to manage the effect of global assignments in the Talent and Learning modules once… more »

What's my experience with pricing, setup cost, and licensing?

Consider cost of subscriptions and costs for implementation partners.

Which solution did I use previously and why did I switch?

We are still using our SAP HCM systems to process time management and payroll. We decided to move to EC because it supports our HR Transformation strategy and provide digital access to our employees… more »

What other advice do I have?

I would rate it an eight out of ten.
Ahmed-Haridy
Real User
SAP SuccessFactors Function Head at EOH
Sep 29 2019

What is most valuable?

The most valuable feature of this solution is the performance management module. The reporting is very good.

What needs improvement?

The GUI needs to be enhanced to be in line with the latest and complete version of the solution. We would like to have more information on integrating this solution with other systems, such as financial solutions. The predictive analysis functionality should be expanded to offer more… more »

What's my experience with pricing, setup cost, and licensing?

The licensing fees are based on the number of modules that are being used, and the number of users. There are no costs in addition to the standard licensing fees.

What other advice do I have?

Many features and improvements have been announced for the next release of this solution. For example, there are many new integrations, including the ability to work with Excel files. My advice for anybody implementing this solution is to plan ahead based on the organizational structure, and… more »
Real User
Human Resources Officer at a non-profit with 10,001+ employees
Sep 24 2019

What is most valuable?

We are currently looking for a better solution enabling us to better analytics. So SAP on-premise is pretty old and while it allows a lot of flexibility, it doesn't give us the flexibility to integrate to other modules. We have many interruptions and disconnection points into processes, which is why we are looking to another solution. We are not so happy with the system. We believe we have in the… more »

What needs improvement?

The analytics part could be improved. Analytics are pretty poor plus some usability parts need improvement but in the end, the process is covered. In some cases, we don't have the possibilities to reverse the workflow. Overall, the product is a good product, I'm not saying it's bad. We are just looking for an integrated platform and of course, SuccessFactors is one of the possibilities. We are… more »

What other advice do I have?

I would definitely recommend SuccessFactors but I think the roadmap for a better product needs to happen. Our overall rating is good but I think there is space for improvement. I would rate it a seven out of ten.
Real User
Talent and Career Development Manager at a financial services firm with 10,001+ employees
Sep 24 2019

What is most valuable?

The interface is really useful and it's very easy to combine different information. For example, we can easily get reports that we need. It's very easy to create reports.

What needs improvement?

Some of the screens aren't that user-friendly, older employees especially have a hard time with it. They have some problems with it. Challenge management parts should be improved. Also, the recruitment part module should be improved to help managers to select the right person without an HR.

Which solution did I use previously and why did I switch?

Before using this solution we used Excel.

What other advice do I have?

Be sure about your processes. If you know how to plan your processes and needs, it's very easy to deploy it. I would rate it a nine out of ten.
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Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
437,208 professionals have used our research since 2012.

SAP SuccessFactors Questions

What is SAP SuccessFactors?

SuccessFactors helps organizations align strategy with objectives & manage people performance to ensure execution & results. Execution is the difference.
Also known as
SuccessFactors
SAP SuccessFactors customers
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
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