SAP SuccessFactors Reviews

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YamenZarnaji
Real User
Head of SAP HCM Practice at Al Fanar
Dec 07 2019

What is most valuable?

The performance management and learning management solutions are the product's most valuable features. There are updates and new tools for measuring employees all the… more»

How has it helped my organization?

SuccessFactors has a really solid process for talent management, starting with Goal Management which helps managers and employees build smart goals aligned with business… more»

What needs improvement?

The solution is losing a lot of utilization capabilities because most companies don't function in just one country; they operate in many around the world. It seems to have… more»

What's my experience with pricing, setup cost, and licensing?

The solution is subscription-based but companies do need to consider other ancillary costs, including upgrades, training, and general implementation costs.

Which solution did I use previously and why did I switch?

We previously used Microsoft Dynamics.

What other advice do I have?

We use the public cloud deployment model with SAP as the provider. I'd advise others to schedule training for the team that will be handling implementation. It's important… more»

Which other solutions did I evaluate?

We evaluated Origin and Workday before ultimately choosing this solution. In 2012, Origin was more on the cloud and Workday mostly just covered America rather than the… more»
ChristopherOrilogbon
Consultant
Solution Consultant SAP MM/QM & HCM SuccessFactors at C2G
Dec 11 2019

What is most valuable?

The features that I have found most valuable are the ability to set and review goals, and the ability to manage performance in general.

How has it helped my organization?

It has improved my organization by enabling us to efficiently manage our personnel.

What needs improvement?

In terms of what needs improvement, in Employee Central, one of the features that I think SuccessFactors really lacks is the ability to view the time off of all employees at an organizational level… more»

Which solution did I use previously and why did I switch?

Actually I haven't used a different solution.

What other advice do I have?

I think the advice I'd give is that it's a nice solution. It's easy to deploy. It's so easy to use. You really don't need to know much about coding or be a highly technical team to be able to use it… more»

Which other solutions did I evaluate?

Before choosing SuccessFactors, we compared other industry solutions, including Microsoft. But Microsoft's HR product is really not top line in this part of the world.
Find out what your peers are saying about SAP, Workday, Oracle and others in Talent Management. Updated: December 2019.
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Darien Khairy
Real User
Sr. Supervisor HR at a comms service provider with 10,001+ employees
Sep 24 2019

What is most valuable?

The best models we used were the Goal Management and Performance Management. They were the most useful. We use three modules in our company, the Goal Management and Performance, the Talent Acquisition, and there's the LMS, the training. The… more»

How has it helped my organization?

It was much easier than the previous system. It made things a lot easier and operations much smoother.

What needs improvement?

They should improve the reports. We had a problem with the reporting. If we compare it to Oracle products, Oracle has much more comprehensive and a better reporting system all in all. They really should work on the reports and making it… more»

Which solution did I use previously and why did I switch?

We previously used Oracle. We switched because SAP is much more user-friendly. We weren't using Taleo or Fusion, we were using Oracle Basic. SAP was user-friendly for our employees.

What other advice do I have?

I would advise someone considering this solution that they need to really look into their requirements and be very specific regarding the requirements when getting their orientation on the system and creating the requirement documents. They… more»
Real User
Program Manager HR-IT at a transportation company with 10,001+ employees
Sep 27 2019

What is most valuable?

ESS and MSS is a powerful functionality of EC. Easy and intuitive use of all the modules is one big attraction. Using EC as HR Core System facilitates the integration of other modules as Talent and… more»

How has it helped my organization?

This solution support our HR Transformation strategy. Provide ESS and MSS functionalities to employees. Employees has digital access to their data and can start processes that before required paper… more»

What needs improvement?

Related to Employee Central, the administration of Global Assignments have room for improvement. It is not so simple to manage the effect of global assignments in the Talent and Learning modules once… more»

What's my experience with pricing, setup cost, and licensing?

Consider cost of subscriptions and costs for implementation partners.

Which solution did I use previously and why did I switch?

We are still using our SAP HCM systems to process time management and payroll. We decided to move to EC because it supports our HR Transformation strategy and provide digital access to our employees… more»

What other advice do I have?

I would rate it an eight out of ten.
Ahmed-Haridy
Real User
SAP SuccessFactors Function Head at EOH
Sep 29 2019

What is most valuable?

The most valuable feature of this solution is the performance management module. The reporting is very good.

What needs improvement?

The GUI needs to be enhanced to be in line with the latest and complete version of the solution. We would like to have more information on integrating this solution with other systems, such as financial solutions. The predictive analysis functionality should be expanded to offer more… more»

What's my experience with pricing, setup cost, and licensing?

The licensing fees are based on the number of modules that are being used, and the number of users. There are no costs in addition to the standard licensing fees.

What other advice do I have?

Many features and improvements have been announced for the next release of this solution. For example, there are many new integrations, including the ability to work with Excel files. My advice for anybody implementing this solution is to plan ahead based on the organizational structure, and… more»
Real User
Human Resources Officer at a non-profit with 10,001+ employees
Sep 24 2019

What is most valuable?

We are currently looking for a better solution enabling us to better analytics. So SAP on-premise is pretty old and while it allows a lot of flexibility, it doesn't give us the flexibility to integrate to other modules. We have many interruptions and disconnection points into processes, which is why we are looking to another solution. We are not so happy with the system. We believe we have in the… more»

What needs improvement?

The analytics part could be improved. Analytics are pretty poor plus some usability parts need improvement but in the end, the process is covered. In some cases, we don't have the possibilities to reverse the workflow. Overall, the product is a good product, I'm not saying it's bad. We are just looking for an integrated platform and of course, SuccessFactors is one of the possibilities. We are… more»

What other advice do I have?

I would definitely recommend SuccessFactors but I think the roadmap for a better product needs to happen. Our overall rating is good but I think there is space for improvement. I would rate it a seven out of ten.
Real User
Talent and Career Development Manager at a financial services firm with 10,001+ employees
Sep 24 2019

What is most valuable?

The interface is really useful and it's very easy to combine different information. For example, we can easily get reports that we need. It's very easy to create reports.

What needs improvement?

Some of the screens aren't that user-friendly, older employees especially have a hard time with it. They have some problems with it. Challenge management parts should be improved. Also, the recruitment part module should be improved to help managers to select the right person without an HR.

Which solution did I use previously and why did I switch?

Before using this solution we used Excel.

What other advice do I have?

Be sure about your processes. If you know how to plan your processes and needs, it's very easy to deploy it. I would rate it a nine out of ten.
NadaDrhimer
Consultant
Consultant at a tech services company with 51-200 employees
Dec 04 2019

What is most valuable?

The performance of the solution is very good. The solution has a mobile application and is on the cloud so we have the capability to use it anywhere, not just on location.

What needs improvement?

The user interface could be improved. The pricing model should be adjusted. It takes a long time to deploy the solution, and it should allow for faster implementation.

What other advice do I have?

I'm a consultant and work primarily with hybrid deployment models. I'd advise others to look at the methodology before implementing it. Although customers don't like the cloud, it is the future and it shouldn't be feared. You don't need a lot of IT specialists to handle the solution. I'd rate the solution eight out of ten. I haven't worked on the solution for too long and haven't used a lot of… more»
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SAP SuccessFactors Questions

What is SAP SuccessFactors?

SuccessFactors helps organizations align strategy with objectives & manage people performance to ensure execution & results. Execution is the difference.
Also known as
SuccessFactors
SAP SuccessFactors customers
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
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