SAP SuccessFactors Reviews

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Darien Khairy
Real User
Sr. Supervisor HR at a comms service provider with 10,001+ employees
Sep 24 2019

What is most valuable?

The best models we used were the Goal Management and Performance Management. They were the most useful. We use three modules in our company, the Goal Management and Performance, the Talent Acquisition, and there's the LMS, the training. The… more»

How has it helped my organization?

It was much easier than the previous system. It made things a lot easier and operations much smoother.

What needs improvement?

They should improve the reports. We had a problem with the reporting. If we compare it to Oracle products, Oracle has much more comprehensive and a better reporting system all in all. They really should work on the reports and making it… more»

If you previously used a different solution, which one did you use and why did you switch?

We previously used Oracle. We switched because SAP is much more user-friendly. We weren't using Taleo or Fusion, we were using Oracle Basic. SAP was user-friendly for our employees.

What other advice do I have?

I would advise someone considering this solution that they need to really look into their requirements and be very specific regarding the requirements when getting their orientation on the system and creating the requirement documents. They… more»
Real User
Program Manager HR-IT at a transportation company with 10,001+ employees
Sep 27 2019

What is most valuable?

ESS and MSS is a powerful functionality of EC. Easy and intuitive use of all the modules is one big attraction. Using EC as HR Core System facilitates the integration of other modules as Talent and… more»

How has it helped my organization?

This solution support our HR Transformation strategy. Provide ESS and MSS functionalities to employees. Employees has digital access to their data and can start processes that before required paper… more»

What needs improvement?

Related to Employee Central, the administration of Global Assignments have room for improvement. It is not so simple to manage the effect of global assignments in the Talent and Learning modules once… more»

What's my experience with pricing, setup cost, and licensing?

Consider cost of subscriptions and costs for implementation partners.

If you previously used a different solution, which one did you use and why did you switch?

We are still using our SAP HCM systems to process time management and payroll. We decided to move to EC because it supports our HR Transformation strategy and provide digital access to our employees… more»

What other advice do I have?

I would rate it an eight out of ten.
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Ahmed-Haridy
Real User
SAP SuccessFactors Function Head at EOH
Sep 29 2019

What is most valuable?

The most valuable feature of this solution is the performance management module. The reporting is very good.

What needs improvement?

The GUI needs to be enhanced to be in line with the latest and complete version of the solution. We would like to have more information on integrating this solution with other systems, such as financial solutions. The predictive analysis functionality should be expanded to offer more… more»

What's my experience with pricing, setup cost, and licensing?

The licensing fees are based on the number of modules that are being used, and the number of users. There are no costs in addition to the standard licensing fees.

What other advice do I have?

Many features and improvements have been announced for the next release of this solution. For example, there are many new integrations, including the ability to work with Excel files. My advice for anybody implementing this solution is to plan ahead based on the organizational structure, and… more»
Real User
Human Resources Officer at a non-profit with 10,001+ employees
Sep 24 2019

What is most valuable?

We are currently looking for a better solution enabling us to better analytics. So SAP on-premise is pretty old and while it allows a lot of flexibility, it doesn't give us the flexibility to integrate to other modules. We have many interruptions and disconnection points into processes, which is why we are looking to another solution. We are not so happy with the system. We believe we have in the… more»

What needs improvement?

The analytics part could be improved. Analytics are pretty poor plus some usability parts need improvement but in the end, the process is covered. In some cases, we don't have the possibilities to reverse the workflow. Overall, the product is a good product, I'm not saying it's bad. We are just looking for an integrated platform and of course, SuccessFactors is one of the possibilities. We are… more»

What other advice do I have?

I would definitely recommend SuccessFactors but I think the roadmap for a better product needs to happen. Our overall rating is good but I think there is space for improvement. I would rate it a seven out of ten.
Real User
Talent and Career Development Manager at a financial services firm with 10,001+ employees
Sep 24 2019

What is most valuable?

The interface is really useful and it's very easy to combine different information. For example, we can easily get reports that we need. It's very easy to create reports.

What needs improvement?

Some of the screens aren't that user-friendly, older employees especially have a hard time with it. They have some problems with it. Challenge management parts should be improved. Also, the recruitment part module should be improved to help managers to select the right person without an HR.

If you previously used a different solution, which one did you use and why did you switch?

Before using this solution we used Excel.

What other advice do I have?

Be sure about your processes. If you know how to plan your processes and needs, it's very easy to deploy it. I would rate it a nine out of ten.
Diaa Hussein
Real User
Information System Manager at a non-tech company with 11-50 employees
Sep 25 2019

What is most valuable?

The most important feature is the ability to follow up on the yearly performance of the team. It's very good for management to understand how people are performing.

What needs improvement?

LMS, Learning Management Systems, needs improvement because there were some stability problems.

If you previously used a different solution, which one did you use and why did you switch?

We previously used HCM but I wasn't there when they switched to SuccessFactors. I don't know why they switched.

What other advice do I have?

My advice to someone considering this solution is to focus on your business requirements and get yourself a strong, reliable partner. I would rate SuccessFactors a nine out of ten.
Faisal Nawaz
Consultant
SAP HCM/SuccessFactors Consultant at a tech services company with 10,001+ employees
Nov 14 2017

What is most valuable?

SuccessFactors is a cloud HCM solution, though still missing out-of-the-box (OOB) integration.

What needs improvement?

It need improvement on its integration side. Plus it should have some mature cloud solutions for Time, Benefits, and Payroll, which are still missing parts in SuccessFactors.

What other advice do I have?

Integration is challenging and companies are struggling when it comes to integration between SuccessFactors and other systems. I will recommend to put more thought and effort for integration and make an intelligent decision.

Which other solutions did I evaluate?

Workday was evaluated with SuccessFactors. Workday was not able to accommodate some of our customizations, so the company decided to go with SuccessFactors, which gives you more configuration options.
Real User
IT System Analyst at a tech services company with 11-50 employees
Sep 24 2019

What do you think of SAP SuccessFactors?

What is our primary use case?

We use the cloud version to maintain all the employee records, payroll, etc. We use everything that comes with the HR suite.

What is most valuable?

I like that everything is delivered to the employee.

What needs improvement?

Analytics could use some work.

For how long have I used the solution?

We've been using this solution for three years.

What do I think about the stability of the solution?

There are regular updates and obviously you have to keep it up yourself on a quarterly basis. That's a bit of pain, but at the end of the day it's all about digitalization and HR transformation.

What do I think about the scalability of the solution?

It's currently fine. It depends upon your client base. You could have 5,000, 10,000, 20,000, 30,000, or…
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SAP SuccessFactors Questions

What is SAP SuccessFactors?

SuccessFactors helps organizations align strategy with objectives & manage people performance to ensure execution & results. Execution is the difference.
Also known as
SuccessFactors
SAP SuccessFactors customers
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
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