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PeopleSoft OverviewUNIXBusinessApplication

PeopleSoft is the #1 ranked solution in our list of top Demand Management tools. It is most often compared to Oracle HCM Cloud: PeopleSoft vs Oracle HCM Cloud

What is PeopleSoft?
Oracle's PeopleSoft applications are designed to address the most complex business requirements. They provide comprehensive business and industry solutions, enabling organizations to increase productivity, accelerate business performance, and provide a lower cost of ownership.
PeopleSoft Buyer's Guide

Download the PeopleSoft Buyer's Guide including reviews and more. Updated: October 2021

PeopleSoft Customers
BMI Healthcare, Lone Star College System, Jefferson County Public Schools, Griffith University, Los Rios Community College District, Tervita Corporation, INFRA S.A. de C.V., ICF Habitat, Central Washington University, Tech Mahindra Limited, Cognizant Technology Solutions, Stanford Childrens Health
PeopleSoft Video

Pricing Advice

What users are saying about PeopleSoft pricing:
  • "It's approximately $3,000,000 to $4,000,000 USD per year."
  • "The licensing cost for PeopleSoft is 3,500 per course and the annual subscription fee is 6,500."
  • "We are a University and the cost and license are negotiated privately."
  • "I don't know if they are still providing licenses or if they have suspending licenses."

PeopleSoft Reviews

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BN
Regional Director at a tech services company with 51-200 employees
Real User
Mature with a variety of features and multiple use cases

Pros and Cons

  • "It's a mature product."
  • "The biggest disadvantage with things like PeopleSoft is that they do continuous support and fixes and upgrades. You get to choose when you want to implement that upgrade. However, in order to keep up, you have to upgrade."

What is our primary use case?

We're a consulting company, therefore, we get involved in all kinds of use cases.

PeopleSoft is used for usually larger organizations and some middle tier. However, usually, organizations that are maybe 2000 employees or two and a half billion dollars or more tend to be users. They use it primarily for back-office systems, finance supply chain, human resources, payroll benefits, that kind of stuff. That includes recruiting and everything associated with HCM. It's one of the primary ERP systems.

What is most valuable?

The most valuable feature is that it's wide and broad and it does about everything anybody needs in a major organization from a back-office systems point of view. 

It's a mature product. I've been using it since 1994. It came out maybe a few years before that. It's matured over the years to where, from a back-office system point of view in those primary areas, if you want an all-inclusive system, you can do almost anything you need to do with PeopleSoft without having to buy other third party systems to bolt on to it.

They continue to improve and support the product. The latest announcement was that they're going to continue to support it through 2032. However, every year they add a year or two to that. They confirm their outgoing support for 10 years almost every year.

What needs improvement?

It's a real contrast between things like Workday and Oracle cloud. The biggest challenge we see as consultants from an Oracle cloud and Workday point of view is that you cannot customize those systems to better fit your business processes. Companies that are smaller and that are less complex tend to go with Oracle and Workday. The big advantage there is they don't have to do any upgrades. However, they're almost forced into the changes if there are new versions for these cloud systems. The good news is you don't have to upgrade them. The bad news is it may not support all your business processes as you want. Therefore, you have to change your business processes to fit the software.

The biggest disadvantage with things like PeopleSoft is that they do continuous support and fixes and upgrades. You get to choose when you want to implement that upgrade. However, in order to keep up, you have to upgrade. The biggest challenge with PeopleSoft is it's a trade-off between feature functionality and the pain of going through those upgrades. And when you upgrade, you've got to do some work. You have to look at what's available in the new version, figure out whether we're going to use that or not, and turn it on or not. On top of that, it's got to go through an implementation process.

Most people do about one upgrade per year. Some people do two, and some people get way behind. However, in order to take advantage of what they buy and pay for, they need to really do probably at least one upgrade a year. And it's a minor upgrade. It's not the kind of upgrade we used to think of that people did once every five years that was almost a reimplementation. In upgrade terms, it's a minor upgrade, however, it is an upgrade.

The difference in PeopleSoft and cloud version is the trade-off between not being able to do any customization and being forced into upgrades almost monthly. You don't have a chance to take your time. You don't have a choice when you do it. It just happens.

For how long have I used the solution?

Within the company, we've been dealing with PeopleSoft for 15 years. I personally have been dealing with PeopleSoft going back to 1994. I have many, many years of experience working with it.

How are customer service and technical support?

I would say their tech support is good. I don't have a problem there. They've been doing this a long time, so they know how to do it.

Which solution did I use previously and why did I switch?

I've also used SAP - and have about five years of experience with it.

What's my experience with pricing, setup cost, and licensing?

The software comes with a fee, with a license fee. The upgrade software comes with a license fee. However, it takes their staff time and resources to go through that. Sometimes customers will hire a consultant firm like us to help them get through it. That would be an extra cost, technically speaking.

The cost varies by license and license type. Many times, it's so much per user, and depending on which software modules you're using. It depends on the modules you're using and how many users you have using that module.

Some people buy what may be called an enterprise-wide license, where it's not really based on the number of users. You get more of a flat cost for that and the users may not be impacted. I haven't gotten involved in that in a while, therefore, I'm not sure how it works.

What other advice do I have?

We're a PeopleSoft partner. We're primarily an Oracle and are a PeopleSoft consultancy where we implement and help people use the PeopleSoft systems. Now we're combining that with UiPath, and so most of the things we do are going to be PeopleSoft system related.

Having been in this business for 25 years or so, my biggest advice for PeopleSoft clients would be the same for any software client - that whenever they implement it, that they do it right and not try to do it cheaply.

Once they do it right, they will realize the benefit from doing it right forever, from then on. If they do it on the cheap to take shortcuts, they will pay the price for taking those shortcuts until they get around to making the investment to fix it. Customers are often a victim of themselves by trying to do it too cheap.

For example, I had one large enterprise client that asked their consulting firm how long it was going to take to put in PeopleSoft. They were putting in about everything PeopleSoft offers. It was a major implementation for the financial supply chain, human resources, payroll benefits, all that stuff. They had something like 130,000 people. It was a big, big corporation.

The consultant company came back and said, "Probably two years, maybe as soon as 18 months, but probably two years to get it implemented and into production from the time we actually start." The company came back and gave them six months, and the implementation was a disaster. The company tried to blame it on the consulting firm. However, they said, "Hey, man, you gave us six months and we should have taken two years for an organization of your size and complexity."

That's a little more than typical. Lots of times people will, instead of 18 months, take 12 months or 15 months. The more they try to shortcut the implementation, the more problems they create for themselves.

The biggest advantage - whether they're doing PeopleSoft, SAP - et cetera - for software companies and the clients, if they're going to put in a major software system, don't try to do it the cheapest you can. Do it the best you can. If you do that, it will pay off in spades. If you don't, it will screw you. That's the biggest advice I would have.

I'd rate the solution at a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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RS
Manager at a manufacturing company with 10,001+ employees
Real User
User-friendly and performs well but views should be simplified to one page

Pros and Cons

  • "In general, this solution is user friendly and also performs well. There are two types of forms. One is a standardized form, which you can define things into. The other, you can customize so more repetition can be done in an even manner. That way, it can be designed for what the public or user actually wants. It's not very tough for any person, or layman to understand exactly what the screen requires one to do."
  • "I think the inventory part it should be simplified. There is the GR, or good receipt note, which is the time that the materials comes in, and the work days, etc. There is a lot of shuffling through pages, which creates a lot of problems for our users. They don't know which page to go to, where to create a GR, or where to create a stock entry. In other words, all the information is very daunting. It's very easy for people to understand and get a better clarity over it."

What is most valuable?

I basically deal with order management, purchasing order, inventory and accounts receivable.

In general, this solution is user-friendly and also performs well. There are two types of forms. One is a standardized form, which you can define things into. The other, you can customize so more repetition can be done in an even manner. That way, it can be designed for what the public or user actually wants. It's not very tough for any person, or layman to understand exactly what the screen requires one to do.

I believe this software is quite easy to work with, because I have used other software, such as SAP. I find Oracle and SAP are both easier to work with than other apps.

The other reason I use this solution is because I have only worked for one and a half years with SAP, whereas I have been working with Oracle for nine years, so I have more experience in Oracle and I find it more user-friendly.

What needs improvement?

I think the inventory part it should be simplified. There is the GR, or Good Receipt note, which is the time that the materials come in, and the workdays, etc. There is a lot of shuffling through pages, which creates a lot of problems for our users. They don't know which page to go to, where to create a GR, or where to create a stock entry. In other words, all the information is very daunting. It's very easy for people to understand and get better clarity over it.

I would like to see order management or purchase order screens, with all of the information there on a single line, so you just have to scroll the page to the right side to view all of the information. If you work in inventory, however, you have to keep on changing the screen, one after another. I think that is not perfect, so improvement can be done here.

In terms of additional features, I would like to see a list of employees entered into the organization, their attendance, payroll, and other things that are more linked to Oracle. Only the name of the employee which is entered into the Oracle Master is there, but the in and out system of an employee and other things like payroll, salary, etc., are not included in Oracle. For those things, we have to use another software or ERP.

For human resources, we have one ERP and for daily transactions, we have another ERP. I think Oracle can take this part of the detailed system and attendance into Oracle so that it is right there in one ERP. Oracle could handle all of the transactions, whether they are in human resources, accounting, supply chain, or any other department.

For how long have I used the solution?

I've been working with Oracle PeopleSoft for more than nine years.

What do I think about the stability of the solution?

Sometimes when a month is closing, there is a huge number of invoices that are being generated and many orders being placed by customers. At that time, there is a huge invoice created and the server cannot handle the capacity. Then the invoice gets stuck up in between. The time-lapse is due to this and due to the fact that the order cannot be generated during this time, may mean that two percent of your opportunity is lost. 

Apart from that, stability is good. If you take a calendar month of 30 days, from the 4th to the 25th, all is well and good. After getting to the 30th, which is the peak time of sale, I think the software hangs up too much.

There is too much demand from customers at that time, so you have to handle it very well so that none of the other invoices are getting stuck. You also need to make sure pickup and delivery are on the spot and on time.

What do I think about the scalability of the solution?

This solution can be expanded at any time. Initially, we started in one department and then another department got used to it. Later on, other departments began to use it. In our entire company, we have 27 branch offices and four factories. Initially, it was only implemented in the head office to get people used to it. Now, the entire company has been using it, including branches and our department center, all of the 10,000 employees have been using it. It's scalable. Everybody is used to it now.

It's used by 10,000 people. We have 10,000 employees here.

How are customer service and technical support?

I've always been in touch with technical support because I love to actually see the coding they do behind the bug releases. I don't understand that much, but my curiosity makes me just want to know what they write there and how they put the command in it to clear the invoices, etc. When I see at the end of the month that it gets stuck, they clear the errors from the back end. There are also many times when there is a load on the servers, so they jointly come up to the other end and they write some of the other code.

I really don't understand the technical part, but I enjoy seeing it and I think that they do a great job. There is a functional coordinator and there are technician coordinators, though we as the users are not supposed to interfere with the technical people. Functionality has to coordinate with technical, but there are some people who can directly talk to the technical guys. For instance, when you are stuck, there is a problem with the server, or the invoices are getting stuck, I am one of the people that can go and ask them.

In terms of technical support, I can approach them directly and ask them for assistance. Instead of going through the functional team, I ask them directly. It's a direct communication, so it goes faster.

How was the initial setup?

The initial setup is straightforward. It is not complex.

What about the implementation team?

Initially, we needed help to implement this solution because I was an SAP user, so getting into Oracle, I needed consultants to understand it. Obviously, if you're moving from one ERP to another ERP, you need to get help from somebody to get educated. There was a data consultancy which was reappointed here to train each and every one of them.

We were trained at first until they trained the trainer. You get your first training and then you can train other people.

What other advice do I have?

Based on my experience, if your company is expanding on a very high level and already has good growth in it, you could do very well with Oracle. If you want to develop your own project as well, which involves standardized as well as customized forms, that would be another reason to go with Oracle.

SAP has their own advantages as well, so I would not say that Oracle is the best platform. You could go with SAP also. It depends which company asks for which ERP software.

I would rate this solution as seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about PeopleSoft. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,721 professionals have used our research since 2012.
UshaKatyal
Owner at kaydex systems ltd
Real User
Top 20Leaderboard
A stable system that is good for payroll, HR, and benefits

Pros and Cons

  • "Peoplesoft is the best payroll software in the market."
  • "If there is another release, they should look at going to mobile computing to stay competitive."

What is our primary use case?

The primary use case of this solution is for HR, payroll, benefits, time and labor, e-pay, absence management, and position management.

What is most valuable?

Peoplesoft is the best payroll software in the market.

What needs improvement?

For HCM the editing criteria, especially for the time and labor section, the editing tool needs improvement. The 9.2 Time and Labor came with a lot of features. People didn't use them, instead, they used their own.

The financial interface should be optimized. It's not the best way to do an interface between HCR and financial. It runs like it was a patch job. In the past, the financial was separate and HCR was separate. When they came out with a new interface, people were too lazy to undo their current work.

Commitment accounting also needs improvement. 

If there is another release, they should look at going to mobile computing to stay competitive.

For how long have I used the solution?

I have been using this solution for twenty-two years.

What do I think about the stability of the solution?

The solution is very stable, especially the payroll.

What do I think about the scalability of the solution?

This solution is scalable.

How was the initial setup?

If you know PeopleSoft, then the setup is straightforward.

If you go to the PeopleSoft education sector they make it complicated and people don't understand.

It's important to provide consultants with proper training. Often the implementation is completed incorrectly and they blame the solution. It's not the solution, rather it's the people who implemented it incorrectly. If it's not set up correctly then it will take the software forever.

What's my experience with pricing, setup cost, and licensing?

The licensing depends on the number of people using it. The fees are based on the number of users you have and the number of features or options you require.

They can sell it based on the population. For example, if you have five thousand users they will charge a base amount per user. It's approximately $3,000,000 to $4,000,000 USD per year.

It also depends on the size of your company. If your company is small then you can take a different licensing, such as a constant number. Or, if your company is growing and is dynamic then you would select the license for the number of users and the features you require.

It comes in bundles for HCM, which has HR, benefits, payroll, and time and labor. Whether you use all of these features or not, it's there for you.

To obtain a certified license as a consultant it will cost you a few thousand dollars. I don't believe in the licensing process. I was on a plane once and a woman was sitting next to me and she was completing her license online but she was on the phone asking her boyfriend for the answers to the questions asked. This is not a trustworthy or reliable way to obtain a license.

They also have a separate license for contract management, for people who do contract payroll.

What other advice do I have?

It's important to know the product, but know the business, it's just as important.

Most are going with cloud solutions because they don't want the IT departments. When you go with the cloud, you have to accept it, you can't change it. Anytime there is a change you have to pay for customization and that is very expensive.

People should understand the features and the payroll policies to have it work correctly.

PeopleSoft had Canadian and US payroll tables in the same table and you have to know or remember to put the correct payroll code.

I don't believe in obtaining a license, it's about the working experience.

People are now interested in WorkDay, for mobile computing. 

WorkDay was initially put in place to replace PeopleSoft from the people who designed PeopleSoft. They aimed to replace PeopleSoft with WorkDay because they were upset that PeopleSoft sold. It was a hostile bid and they didn't want to sell but it got sold.

Peoplesoft has been in business since 1988, they are very mature.

Review the implementation of your existing software.

If you are looking for payroll software, PeopleSoft is a solid system.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
RA
Independent Peoplesoft Consultant with 11-50 employees
Consultant
Top 20Leaderboard
The solution is stable and it is easy to set up and configure

Pros and Cons

  • "The new version of this solution is very scalable."
  • "There could be more adaptability of the system."

What is our primary use case?

Our clients' primary use case of this solution is for paying their employees. 

How has it helped my organization?

People who are willing to learn the technology and follow the correct procedures can improve the way their organization operates. So from that perspective, there have been one or two of my clients where things have worked out for them, and they've moved on with version 9.2. They were happy with at least eliminating a number of issues that they were encountering prior to not using that functionality. 

What is most valuable?

The answer to this question will vary from one client to another. Some Clients are more focused on the processes of how it's working within the system. Others are more focused on what they can improve by using more PeopleSoft features. Most of them are not sure what functionality has given them more leisure towards doing things manually. Most of the time issues are around customizations that are part of standard practice which is at times hard for clients to get rid of and that process becomes a habit and the resistance is noticed not only from employees but by the organization as a whole, which I think is not very productive. 

What needs improvement?

The documentation is very easy but it becomes an issue when users don't know how critical it is for them to follow that documentation. If users don't follow the documentation, it is useless. And as soon as they have an issue, they blame PeopleSoft. As soon as they cannot figure something out, they play the blame game. 

There is always room for improvement, but I find that people are moving over to working on the cloud more now. So now developers don't have any more to add because cloud is like the place to go. But perceptions differ, and I still feel that it's better if it were on-premises, because there is always the possibility of errors while working on the cloud. Data might get lost, for instance.  

For how long have I used the solution?

I have been using PeopleSoft for ten years now.

What do I think about the stability of the solution?

From what I've heard, the solution is very stable.

What do I think about the scalability of the solution?

The new version of this solution is very scalable.

How was the initial setup?

Some clients are hesitant to get rid of some of the customizations that they are used to and being able to pick up the versatility provided by Oracle to make their life easier. They are hesitant to adapt to the system and then they won't be able to pick up and go on cloud. The deployment for version 9.2 took about four to six months, depending on how large the project or the scope is. Deployment on cloud depends on if they are going by face to face, and it will take anywhere from three to four months because they give patches. These patches are pretty straightforward. 

What's my experience with pricing, setup cost, and licensing?

The licensing cost for PeopleSoft is 3,500 per course and the annual subscription fee is 6,500. That is rather expensive. I am not sure, but I believe there are some hidden costs.

What other advice do I have?

I would rate this solution an eight out of ten. 

There could be more adaptability of the system because obviously it's much better now with being able to do your own reports and navigate around, which was not the case in the past. Perhaps the developers can also work on better reporting because I think there is still room for improvement in that area. My advice to others would be to believe in the system. This solution has the potential of making life easier, so it is just a question of adaptation to it. If users are willing to give the system a chance, it should work for them.

Which deployment model are you using for this solution?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
LD
Global Manager Information Security at a manufacturing company with 201-500 employees
Real User
Scalable and adaptable for finance, manufacturing, service, and sales requirements

Pros and Cons

  • "The feature that I have found most valuable is having the sources so that you're able to adapt the product to your needs. That was a big benefit."
  • "The area that could be improved is the upgrade process, it's not the easiest. Oracle stopped supporting our version. So we have to move either to the cloud or work in a non-supported situation. That was certainly a disadvantage. That's also the reason why we decided not to stay with Oracle. Now we are moving to SAP."

What is our primary use case?

For most of PeopleSoft's functionalities, everything is related to finance, to manufacturing, to service, and to sales and sales opportunities. The broad scope for most of the year includes these functionalities.

What is most valuable?

The feature that I have found most valuable is having the sources so that you're able to adapt the product to your needs. That was a big benefit. Then, when we chose Oracle, it was also for the graphical interface, which was already uploaded at that time. These are the two big advantages.

What needs improvement?

The area that could be improved is the upgrade process, it's not the easiest. Oracle stopped supporting our version. So we have to move either to the cloud or work in a non-supported situation. That was certainly a disadvantage. That's also the reason why we decided not to stay with Oracle. Now we are moving to SAP.

For how long have I used the solution?

We have been using PeopleSoft for almost 10 year now.

What do I think about the stability of the solution?

Once the setup is done and it's tuned, it is very stable.

What do I think about the scalability of the solution?

It is not that difficult to scale it. If you work in a virtualized environment it is easy to scale. You just have to add a CPU and memory and reboot the thing, and you have the necessary performance. In a RAC environment, you add another member in your cluster, and then you have more performance.

How are customer service and technical support?

Technical support for the database, for the Linux environment, and for the virtualization layer, is great. However, for the functional PeopleSoft support, we were not that happy. The first thing they say is, "you have to upgrade to the next version, and if the problem is still there, please call us again." That was a little bit difficult. We weren't satisfied with the functional support. For the database, for the virtualization platform, and for the Linux, that was very good.

How was the initial setup?

The initial setup is rather complex, depending on what you want. If you want to set up a RAC environment, then it's more complex and you need additional hardware. You need a skilled Oracle DBA. If you keep it to a single INSERT, it's simpler.

What's my experience with pricing, setup cost, and licensing?

We have an enterprise agreement, which is great because you don't have to look to the number of users every year. You have to send the results of the company to Oracle, and depending on the limits that were defined in the contract by module, you see if you exceeded those limits or that you stayed within them. Then you have to buy additional products and support. It is a flexible model, but it only goes up. So if you come during a more difficult period, like last year with Corona, it never goes down.

What other advice do I have?

On a scale of one to ten, I would give PeopleSoft an eight.

To raise that score they would have to improve the upgrade path to the cloud.

The advice I would give to others who are looking into implementing PeopleSoft is to go directly for the cloud product. Don't do it on-prem. Go directly for the cloud product.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PB
HR/Pay Systems Administrator/Director at a university with 10,001+ employees
MSP
Overall exceptional functionally, stable, and good support

Pros and Cons

  • "PeopleSoft is a good core system. It has a lot of functionality. They frequently update the solution and recently they have added some good enhancements features for higher education. We just switched to the new fluid interface and that is working very well for us is very good."
  • "PeopleSoft should be more flexible with the configuration. There should be less coding and more configuration."

What is our primary use case?

PeopleSoft is used for human capital management in my organization. It can manage a lot of business areas, such as payroll, time and labor, and absences.

How has it helped my organization?

The solution is very good and we have been using it for a very long time keeping us organized.

What is most valuable?

PeopleSoft is a good core system. It has a lot of functionality. They frequently update the solution and recently they have added some good enhancements features for higher education. We just switched to the new fluid interface and that is working very well for us is very good.

Employees can use PeopleSoft to input their time and their own absences. Additionally, they can look at their paychecks and configure their direct deposits.

What needs improvement?

PeopleSoft should be more flexible with the configuration. There should be less coding and more configuration.

For how long have I used the solution?

I have been using PeopleSoft for approximately 30 years.

What do I think about the stability of the solution?

The solution is very stable, it is a senior or mature solution.

What do I think about the scalability of the solution?

PeopleSoft is scalable. We are decreasing employees versus increasing right now, but it has worked well for us. We are using the solution extensively in our organization. We plan to increase usage.

We have approximately 9,000 employees using the solution in my organization.

How are customer service and support?

The product strategist from PeopleSoft is very good. I have not contacted the support myself but I have heard they are good.

Which solution did I use previously and why did I switch?

We have used other systems in the past. The organization is a University and we have been here for a long time.

How was the initial setup?

The initial implementation is complex. Everything is complex when you first start using a new system. If someone tells you it is not complex, they can not be telling the truth. However, the most recent upgrade from 9.1 to 9.2 was pretty good.

What about the implementation team?

When we first implemented the solution we used consultants but recently we did the upgrade of the solution in-house. We saved a lot of money.

We have an IT team of four who do the maintenance, checkups, updates and patching. Additionally, they answer user help requests. We have an additional three or four developers and administrators that help out during projects.

What's my experience with pricing, setup cost, and licensing?

We are a University and the cost and license are negotiated privately.

Which other solutions did I evaluate?

We did a complete evaluation of other solutions, such as cost and customer responses, and we determined PeopleSoft was best suited for us as a University.

What other advice do I have?

PeopleSoft is a stable solution and it has a lot of functionality. Additionally, it has good product strategist and user input support.

I rate PeopleSoft a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MT
Functional Consultant at a tech services company with 10,001+ employees
Consultant
Top 20
Core HR function management that is easy to use and has good technical support

Pros and Cons

  • "PeopleSoft is easy to understand, where any end user that is logged in can easily navigate through the menus."
  • "It would be helpful for the end-user if the reports were customized. They would be able to select the fields while generating their reports."

What is our primary use case?

This solution is similar to SAP SuccessFactors, and Workday. 

PeopleSoft HRMS is an ERP software which was one of the leading successful software in North America, in the Canadian Region.

We have implemented multiple modules that are the core HR function management, performance management, training, administrative training, access management, global payroll for India, and recruitment.

What is most valuable?

The most valuable feature is the core HR, the strength, how the data is captured, and position management that gives flexibility in different organizations.

Also, the work center where you can see the different steps in your activity guide. There are different tasks that need to be performed for a recruiter to set up an activity guide. He can see all of the tasks to complete the upgrading for a new hire.

The ease of use. PeopleSoft is easy to understand, where any end user that is logged in can easily navigate through the menus. You don't need any help as long as you have the instructions. 

What needs improvement?

The reporting needs to be improved. 

It would be helpful for the end-user if the reports were customized. They would be able to select the fields while generating their reports.

In the next release, they can look at reducing the price.

For how long have I used the solution?

I have been using this solution for sixteen years.

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

This solution is scalable.

We have eight thousand users with different companies.

How are customer service and technical support?

The technical support is very good.

How was the initial setup?

The initial setup is straightforward. It is not complex.

Deployment depends on the size of the organization. If you are just installing it, it can take a week, but if you are installing, and doing a quality implementation it can take five to six months, which would include doing analysis, customization, and testing.

What's my experience with pricing, setup cost, and licensing?

I don't know if they are still providing licenses or if they have suspended licenses.

What other advice do I have?

There have been a lot of upgrades in the 9.2 version with the UI and implementation of data analytics, HR analytics, the analytics dashboards have been introduced, the mobility, and the ability to use PeopleSoft applications on a mobile device.

The features are good but you will have to do cost-data analysis with other modules and if it fits you can go for it. It is a good product to go with.

You get all of the features, and anything that you don't get, you can customize.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ST
Senior Manager, Devops, Infrastructure, Reliability Engineering at a financial services firm with 10,001+ employees
Real User
Top 20Leaderboard
Customizable with a good interface, but is very bad in terms of performance, resilience, and scalability

Pros and Cons

  • "It is a customizable product. We can customize it based on our needs, which is one of the features that I like about PeopleSoft. As far as financial accounting is concerned, the user interface is very good. You can also configure Chart of Accounts for all performance insights."
  • "Scalability is not there in PeopleSoft. Its performance and resilience are also very bad. When you're trying to stretch it, it breaks. It is not resilient. It is also not stable. It is stable as far as data is concerned, but the infrastructure is not stable."

What is our primary use case?

We use it for financial books. It is used for bookkeeping, accounting, and reporting.

It is on-premise, and the next logical step in the journey is to either take it to a public cloud such as GCP or go for SaaS.

What is most valuable?

It is a customizable product. We can customize it based on our needs, which is one of the features that I like about PeopleSoft. 

As far as financial accounting is concerned, the user interface is very good. You can also configure Chart of Accounts for all performance insights. 

What needs improvement?

Scalability is not there in PeopleSoft. Its performance and resilience are also very bad. When you're trying to stretch it, it breaks. It is not resilient. 

It is also not stable. It is stable as far as data is concerned, but the infrastructure is not stable.

For how long have I used the solution?

I have been using this solution for more than 13 years.

What do I think about the stability of the solution?

It is not stable. It is stable in terms of data, but it is not stable in terms of infrastructure. This is because PeopleSoft has to rely on Oracle and Microsoft for the underlying infrastructure stack, so it boils down to how reliable these components are. From what I have seen, Windows is not reliable, and therefore, the time it takes for transaction processing is not good. It takes a long time.

What do I think about the scalability of the solution?

It is not scalable. When you're trying to stretch it, it breaks.

How are customer service and technical support?

Their technical support is not that good. Because we've done so much customization, they don't support us. They support only out-of-the-box features.

How was the initial setup?

It was complex. It was done 15 years ago. I wasn't there when the installation was done, but it was quite complex.

What other advice do I have?

I am not satisfied with this solution because its performance is not good. Everything Oracle promises is under-delivered. For example, version 12c of Oracle Database promises an in-memory capability feature, and they say that in-memory makes your workload super fast, but we haven't seen that improvement. It is a case of overpromising and under-delivering. It is also very difficult to adopt the features that Oracle keeps releasing. PeopleSoft is certainly very flexible, but we cannot use the new features.

I wouldn't recommend this solution because PeopleSoft is now the end of life. There are no new customers for PeopleSoft. I wouldn't suggest anyone to go for it. It is a dying product. Even though Oracle says that it will be supporting PeopleSoft until 2030, you shouldn't go for PeopleSoft.

I would rate PeopleSoft a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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