SAP HCM Reviews

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Real User
Consultant at a consultancy
Sep 24 2019

What is most valuable?

The most valuable feature, in my view, is the level of exceptions or error messages that come back when something goes wrong. One of the valuable features is that it is integrated with a finance… more»

How has it helped my organization?

The level of exception reporting has improved the process by helping to avoid errors. You can see where there is a lack of knowledge of the system because people are not updating the data correctly.

What needs improvement?

The interface is data-based and outdated, without many features, so it could be modernized. This solution is sufficiently complex that many end-users do not know how to operate it. It takes a long… more»

What's my experience with pricing, setup cost, and licensing?

SAP costs a lot of money. In my view, this product is a waste of money for SMB because there are much better products available and licensing is an issue. I don't know how they come up with this… more»

If you previously used a different solution, which one did you use and why did you switch?

I have used other solutions including Resourcelink and Agresso, and the differences between them depend on what the clients are looking for. For example, I have dealt with clients who are moving from… more»

What other advice do I have?

The performance is based on the user's knowledge of the system. It has to do with making sure that all of the features are enabled and all of the patches are there. There were quite a few defects that… more»
Porsche D'Oliveira
Real User
Specialist SAP Division at a tech services company with 1,001-5,000 employees
Sep 24 2019

What is most valuable?

The integration between the different models like personnel administration, work management, payroll, and time management are the most valuable and key features. It's also very important to make sure that the data is correct as well, to make sure that you get the best out of the solution. The interface is simple to use. It is quite easy. The dashboards are also user-friendly.

What needs improvement?

The management side needs improvement. To me, I think people have underestimated this solution because we know what consists of all the objects in regards to the organizational structures, positions, departments, training, there could be better improvement on that. On the personnel administration side, it's very difficult to do custom development. You're always dependent on your editors to do… more»

What other advice do I have?

I would rate it a seven out of ten. The biggest lesson I have learned from using this solution is that integration is so important. You must understand integration, even within HCM between the different module.
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LangfordMunthali
Real User
Owner at Simply HR
Sep 29 2019

What is most valuable?

The master data where most of the reports were run from was the most valuable. We were quite satisfied with this module.

How has it helped my organization?

We were able to pull a report this year that included region and status. We were able to give that report to the head of our HR.

What needs improvement?

It is a bit tedious and manual to work with. At first, it was impossible for us to pull up a report of employees by status and region, though this was eventually fixed. Going forward, they should fix more things in the reports. E.g., I want… more»

What other advice do I have?

It can be used for personnel demonstration, time management, and business development. Without systems nowadays, especially in HR, I've a problem because most decisions in HR are made based on data. If you don't have data to report on, that… more»

Which other solutions did I evaluate?

Go for SuccessFactors. It is the easiest to run, quite flexible, and user friendly. By the time I was leaving the company, they were planning on buying new equipment (probably SuccessFactors). This depends on government budget though.
Real User
SAP HCM/FICO Team lead at a transportation company with 1,001-5,000 employees
Oct 02 2019

What is most valuable?

All of the core processes are very valuable aspects of the solution. These include personnel, administration, organizational structure, and payroll.

What needs improvement?

The organizational structure visualization could be improved in future releases. The solution has a very poor interface.

What other advice do I have?

I used to be an HCM consultant. In terms of advice I would give to others considering the product, I'd say that implementation needs dedication from the customers. They need to share their requirements from the beginning. Key requirements shared at the beginning will ensure a smooth implementation. I would rate the solution eight out of ten. With better visualization and a better interface, I… more»
HeHR893021
Real User
Head HRM Technology at a manufacturing company with 10,001+ employees
Jun 05 2018

What is most valuable?

* Core HR data management for employee and organizational data is very stable and flexible. * Customers can create custom infotypes to store any custom data points. *… more»

How has it helped my organization?

We have managed to consolidate our payroll for all India operations on this platform.

What needs improvement?

* System usability is a challenge. * It needs a lot of end user training as it is not intuitive at all.

What's my experience with pricing, setup cost, and licensing?

Licensing is pretty complex. SAP does not have a straight forward way of licensing, and it differs from client to client. The terms on which you buy licenses might change… more»

If you previously used a different solution, which one did you use and why did you switch?

We did not use a previous solution.

What other advice do I have?

Choose a good implementation partner. 80% of the project's success depends on the skill level of the implementation partner.

Which other solutions did I evaluate?

We evaluated PeopleSoft.
Faisal Nawaz
Consultant
SAP HCM/SuccessFactors Consultant at a tech services company with 10,001+ employees
Nov 13 2017

What is most valuable?

* OOB integration between different modules. * SAP Payroll module is one of the best in the market and is integrated with benefits, time, etc.

What needs improvement?

Integration is challenging and companies are struggling when it comes to integration between HCM and other systems.

If you previously used a different solution, which one did you use and why did you switch?

Not a different solution, but previously HCM was all decentralized and in some countries, manual. The goal was to bring all the countries/employees into one system.

What other advice do I have?

I would recommend to put more thoughts and efforts into integration and make intelligent decisions.

Which other solutions did I evaluate?

Workday was evaluated with SuccessFactors.
User
Director, Global Operations at a pharma/biotech company with 1,001-5,000 employees
Nov 01 2017

What do you think of SAP HCM?

What is most valuable?

Breadth of services Ties to enterprise Finance and Supply Chain

How has it helped my organization?

Ensures a single source of data for downstream systems use.

What needs improvement?

Service support.

For how long have I used the solution?

15 years.

What do I think about the scalability of the solution?

It is used globally for more than 80 countries.

How is customer service and technical support?

Responses for enhancements can be slow.

Which solutions did we use previously?

PeopleSoft. We switched due to a move to global single instance across HR, Finance, Supply Chain and Project Management.

How was the initial setup?

The initial setup was complex due to the ties across the enterprise and a global implementation.

What other advice do

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User Assessments By Topic About SAP HCM

Find out what your peers are saying about SAP, Workday, Oracle and others in Benefits Administration. Updated: October 2019.
371,355 professionals have used our research since 2012.

SAP HCM Questions

What is SAP HCM?

SAP HR (Human Resource Management), also known as "Human Capital Management" (HCM), is an important module in SAP ERP systems that supports all of the human resource management processes in the enterprise.

SAP HR records the data from the hiring of an employee to its final termination in the organization. It stores employee data such as designation, role, salary details, working shifts, address, etc.

Also known as
SAP Human Capital Management
SAP HCM customers

City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skrill Group Ltd.

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