SAP HCM Reviews

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AhmedAbdelhady
Vendor
Executive Manager & CO. Founder at Phoenix Consulting
Dec 31 2019

What is most valuable?

The most valuable features have to do with finance and payroll. Some organizations — like banking, insurance, and the government — are regulated and can not or do not want to host their critical financial data and employee data on the cloud. What we are doing right now for clients of this sort is we… more»

What needs improvement?

This product has a lot of features that are much improved and more advanced than other solutions. In our area of the Gulf region and the Middle East, a lot of organizations depend on it because it meets with regulation compliance and security concerns. So government and banking depend on the SAP HCM… more»

What's my experience with pricing, setup cost, and licensing?

The cost may differ from region to region, but here in the Middle East, you pay per license. There not any costs in addition to the standard licensing fees. SAP HCM is on-prem. SAP has another solution which is called SuccessFactors. It is on the cloud and by subscription only. So SAP has two… more»

What other advice do I have?

At this time in the competitive business world, HCM is a very important module that each organization should want to use. It will help any organization to calculate and control the cost of their human resources. Human capital management allows control of when you want employees to work when you… more»
Real User
Consultant at a consultancy
Sep 24 2019

What is most valuable?

The most valuable feature, in my view, is the level of exceptions or error messages that come back when something goes wrong. One of the valuable features is that it is integrated with a finance… more»

How has it helped my organization?

The level of exception reporting has improved the process by helping to avoid errors. You can see where there is a lack of knowledge of the system because people are not updating the data correctly.

What needs improvement?

The interface is data-based and outdated, without many features, so it could be modernized. This solution is sufficiently complex that many end-users do not know how to operate it. It takes a long… more»

What's my experience with pricing, setup cost, and licensing?

SAP costs a lot of money. In my view, this product is a waste of money for SMB because there are much better products available and licensing is an issue. I don't know how they come up with this… more»

Which solution did I use previously and why did I switch?

I have used other solutions including Resourcelink and Agresso, and the differences between them depend on what the clients are looking for. For example, I have dealt with clients who are moving from… more»

What other advice do I have?

The performance is based on the user's knowledge of the system. It has to do with making sure that all of the features are enabled and all of the patches are there. There were quite a few defects that… more»
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Porsche D'Oliveira
Real User
Specialist SAP Division at a tech services company with 1,001-5,000 employees
Sep 24 2019

What is most valuable?

The integration between the different models like personnel administration, work management, payroll, and time management are the most valuable and key features. It's also very important to make sure that the data is correct as well, to make sure that you get the best out of the solution. The interface is simple to use. It is quite easy. The dashboards are also user-friendly.

What needs improvement?

The management side needs improvement. To me, I think people have underestimated this solution because we know what consists of all the objects in regards to the organizational structures, positions, departments, training, there could be better improvement on that. On the personnel administration side, it's very difficult to do custom development. You're always dependent on your editors to do… more»

What other advice do I have?

I would rate it a seven out of ten. The biggest lesson I have learned from using this solution is that integration is so important. You must understand integration, even within HCM between the different module.
LangfordMunthali
Real User
Owner at Simply HR
Sep 29 2019

What is most valuable?

The master data where most of the reports were run from was the most valuable. We were quite satisfied with this module.

How has it helped my organization?

We were able to pull a report this year that included region and status. We were able to give that report to the head of our HR.

What needs improvement?

It is a bit tedious and manual to work with. At first, it was impossible for us to pull up a report of employees by status and region, though this was eventually fixed. Going forward, they should fix more things in the reports. E.g., I want… more»

What other advice do I have?

It can be used for personnel demonstration, time management, and business development. Without systems nowadays, especially in HR, I've a problem because most decisions in HR are made based on data. If you don't have data to report on, that… more»

Which other solutions did I evaluate?

Go for SuccessFactors. It is the easiest to run, quite flexible, and user friendly. By the time I was leaving the company, they were planning on buying new equipment (probably SuccessFactors). This depends on government budget though.
Real User
SAP HCM/FICO Team lead at a transportation company with 1,001-5,000 employees
Oct 02 2019

What is most valuable?

All of the core processes are very valuable aspects of the solution. These include personnel, administration, organizational structure, and payroll.

What needs improvement?

The organizational structure visualization could be improved in future releases. The solution has a very poor interface.

What other advice do I have?

I used to be an HCM consultant. In terms of advice I would give to others considering the product, I'd say that implementation needs dedication from the customers. They need to share their requirements from the beginning. Key requirements shared at the beginning will ensure a smooth implementation. I would rate the solution eight out of ten. With better visualization and a better interface, I… more»
HeHR893021
Real User
Head HRM Technology at a manufacturing company with 10,001+ employees
Jun 05 2018

What is most valuable?

* Core HR data management for employee and organizational data is very stable and flexible. * Customers can create custom infotypes to store any custom data points. *… more»

How has it helped my organization?

We have managed to consolidate our payroll for all India operations on this platform.

What needs improvement?

* System usability is a challenge. * It needs a lot of end user training as it is not intuitive at all.

What's my experience with pricing, setup cost, and licensing?

Licensing is pretty complex. SAP does not have a straight forward way of licensing, and it differs from client to client. The terms on which you buy licenses might change… more»

Which solution did I use previously and why did I switch?

We did not use a previous solution.

What other advice do I have?

Choose a good implementation partner. 80% of the project's success depends on the skill level of the implementation partner.

Which other solutions did I evaluate?

We evaluated PeopleSoft.
Consultant
Consultant Application Manager at a energy/utilities company with 5,001-10,000 employees
Nov 28 2019

What is most valuable?

The product overall is very good.

What needs improvement?

SAP is not ready to sell any licenses in the Middle East. SAP is not ready to sell the license on time and delays the progress of projects. It's better to work with a competitor like Oracle. Those that are selling the product just go through powerpoints and don't have the knowledge necessary to sell. They can't answer any questions.

What other advice do I have?

We use the on-premises deployment model. We don't extensively use the solution in our organization. It's not a core module for us. I'd rate the solution one out of ten. It doesn't allow licensing in our region, and they need people on the ground here. Product-wise, I'd rate it good, but in general, SAP needs to work with the customers to sell licenses and sell according to the customer's… more»
Consultant
SAP Consultant at a university with 201-500 employees
Dec 03 2019

What is most valuable?

The user interface is the solution's most valuable feature. It makes it easy for us to use.

What needs improvement?

The implementation of the solution can be a bit difficult. They should make it easier. If it could be as simple as the SuccessFactors implementation that would be ideal. There should be integration with iOS products. It would be nice if we could integrate it into the field currently, but it's not active.

What other advice do I have?

We use the on-premises deployment model. We will switch to SuccessFactors and it should be on the cloud. I'm a certified SAP consultant. I'd recommend the product. It's a good solution. If I was comparing it to SuccessFactors, I'd rate it seven out of ten.

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User Assessments By Topic About SAP HCM

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SAP HCM Questions

What is SAP HCM?

SAP HR (Human Resource Management), also known as "Human Capital Management" (HCM), is an important module in SAP ERP systems that supports all of the human resource management processes in the enterprise.

SAP HR records the data from the hiring of an employee to its final termination in the organization. It stores employee data such as designation, role, salary details, working shifts, address, etc.

Also known as
SAP Human Capital Management
SAP HCM customers

City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skrill Group Ltd.

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