Compare BMC vs Wipro | IT Central Station

BMC Based on 77 reviews.	Wipro
Overview
BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.	Wipro Limited is an Indian multinational IT Consulting and System Integration services company headquartered in Bangalore, India. To focus on core IT Business, it demerged its non-IT businesses into a separate company named Wipro Enterprises Limited with effect from 31 March 2013. The company was incorporated on 29 December 1945, in Mumbai by Mohamed Premji as 'Western India Vegetable Products Limited', The company logo still contains a sunflower to reflect products of the original business.
Sample Customers
BMC Cloud Consulting Services: Mobily, Thai Airways
Popular Solutions
Control-M 30 reviews BMC Helix Remedy 15 reviews BMC TrueSight Operations Management 8 reviews
Top Comparisons
Accenture Hybrid Cloud Computing vs. BMC Cloud Consulting Services Compared 54% of the time.	Dimension Data Cloud Services vs. Wipro Cloud Services Compared 31% of the time.
Top Industries
Financial Services Firm 24% Marketing Services Firm 12% Healthcare Company 9% Comms Service Provider 7%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chetan Gupta
Sr Sys Admin & Support at a financial services firm
Primary Use Case: We have used this tool for deployment, patching, audit, compliance, and provisioning. Patching...
Read full review of BladeLogic Server Automation »
Anonymous User
Staff CTO at a financial services firm
Primary Use Case: We use the product to verify daily the correct sizing of the server farm, from the point of view...
Read full review of BMC TrueSight Capacity Optimization »
Sid Roy
Vice President - Operations & Client Support
Valuable Features: Extremely powerful drill down capability across .Net/Windows and Java based applications ...
Read full review of BMC Appsight »
Joel Dove
Security Manager at a energy/utilities company
Primary Use Case: We owned this solution for about one year before implementing it. We went from a customer base of...
Read full review of BMC Numara Track-It! »
Lars Mahrendorf
Produktionssteuerung at a health, wellness and fitness company
Primary Use Case: MainView is used as a central point of view to control and monitor systems on the mainframe like...
Read full review of BMC MainView »

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Customer Service

Prakash Bendrik
Consultant at a tech services company
Currently technical support is awesome, 100%.
Read full review of Control-M »
Rahul Priyadarshy
ITSM Admin & Consultant at a tech services company
Technical support has improved compared to six or seven years ago. Customers are happy.
Read full review of BMC Helix Remedy »
Pascale Sterrett
Sr. BMC Remedy Lead Developer (PM) at a transportation company
Customer Service: The Customer service is the same as always. It hasn't changed much. They will always be there to...
Read full review of BMC Helix Remedy »
StorageAdmin835
Production Support Manager at a financial services firm
Customer Service: We receive excellent support from our service provider. Technical Support: Technical support is...
Read full review of Control-M »
Lavanya Bobba
Infrastructure Operations Manager at Cognizant
Technical support is good.
Read full review of BladeLogic Automation Suite »
Doug Jewell
Master Scheduler at a tech company
The level of support from BMC has been very good.
Read full review of Control-M »
Amador Rivera
Production Control Analyst
Technical support was very good, 8/10. I had a minor issue with their online interface for opening problem tickets....
Read full review of Control-M »
Kyle Harris
Middleware Analyst at a financial services firm
I find the level of technical support (Blue Turtle Technologies) to be exceptional. Whether it is a small query or a...
Read full review of Control-M »
Chaithanya Madhyastha
BMC Remedy Consultant at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of BMC Helix Remedy »
Arjun Rammohan Nagabandla,ICP,ITIL®
BMC Remedy Technical Specialist at a tech services company
They are quick to respond, but could be a bit more helpful.
Read full review of BMC Helix Remedy »
Mayur Manurkar
Technical Lead at a tech services company
Technical support is very good.
Read full review of Control-M »
Sid Roy
Vice President - Operations & Client Support
Customer Service: Currently, the service levels offered by BMC for this solution are very poor. Prior to 2012, the...
Read full review of BMC Appsight »
KamleshMenghani
Senior Specialist
Overall, I would give technical support a rating of 7/10. There is hardly anyone in the BMC CLM support team who can...
Read full review of BMC Cloud Lifecycle Management »
Vilppu Kauppinen
Integration Consultant at a tech services company
Technical support is the best among the biggest software delivery houses.
Read full review of Control-M »
Anonymous User
Staff CTO at a financial services firm
We use this solution in ICT offices.
Read full review of BMC TrueSight Capacity Optimization »
Jeevan Chaukar
Principal Consultant at a software R&D company
Customer Service: Customer service can vary wildly. With premier support from BMC, which is very expensive I believe,...
Read full review of BMC Helix Remedy »
Alastair Majury ACSI
Senior (Technical) Business Analyst at a financial services firm
I've not had to contact technical support.
Read full review of BMC Helix Remedy »
Marcel Cunha de Meneses
IT Consultant at a tech consulting company
Customer Service: Very good. Technical Support: Technical support is very good.
Read full review of Control-M »
SrAnalyst51
App Support Sr. Analyst at a financial services firm
I didn't really call for help on the production with the technical support.
Read full review of Control-M »
Nadiya Shaikh
Technical Support at a tech services company
The technical support is good, I would rate it a three out of five.
Read full review of Control-M »
Anonymous User
Control-M Workload Admin at a financial services firm
Customer Service: I've been happy not only with the customer service overall but also the speed with which I am...
Read full review of Control-M »
Anonymous User
Remedy Consultant at a tech consulting company
Customer Service could use some improvement – while they are technically very good, some of the agents have poorer...
Read full review of BMC Helix Remedy »
Anonymous User
Senior Consultant at a tech services company
Customer service and technical support is exceptionally good in some cases and will certainly need improvements in...
Read full review of BMC Helix Remedy »
Anonymous User
Applications Support (Contract) at a comms service provider
Fair/Good - In environments as complex as ours, the basic needs are pretty much taken care-of in-house. The issues we...
Read full review of BMC Helix Remedy »
FunctionalConsultant617
SAP GTS Functional Consultant at a tech services company
8/10
Read full review of BMC Helix Remedy »
SeniorITSpec239
Senior IT Specialist at a financial services firm
Technical support has a very weak first line of support, but a very good developer team in Israel.
Read full review of Control-M »
Khem Raj Kashyap
User at a comms service provider
Customer Service: Customer service is average. Technical Support: Technical support is 10/10.
Read full review of BMC Helix Remedy »
In8392cOn
Consultant / Project Manager at a tech consulting company
There were times when we needed to talk with BMC service support, and we got good response. It was something that we...
Read full review of BMC Helix Remedy »
Anonymous User
Presales Cloud Consultant at a tech services company
It's not so good.
Read full review of BMC Cloud Lifecycle Management »
JesusJimenez
Technical Support at a tech vendor
Customer Service: I would give customer service a rating of 8/10. Technical Support: I would give technical support a...
Read full review of Control-M »

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Technical Support

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