- No product downtime
- Easy to administrate and use
- A lot of integration tools and control modules
We use the BPI (Java and web services) DB integrator, AFT file transfer, CM for Informatica Control-M modules that easily integrated the non-basic batch jobs with the regular batch jobs. There was no need to script file transfer or SQL query jobs; all of that comes straight from the BMC Control-M box.
Improvements to My Organization
The knowledge of the jobs has become transparent and business users can monitor and manage their own jobs through the self-service portal.
Room for Improvement
The reporting overall should be better; right now, external report tools have to be used. Reporting should be end-user modifiable; and there should not be a need for a separate reporting client. There should be more reporting options, for example, scheduling of the table/jobs, with nice charts.
Crystal Reports based reporting tool, need to be installed in the same box where the EM client resides. Also there has to be control-M agent in the same server to be able to run the reports in batch mode. The better solution would be to run BMC in the house developed reporting and get the date from EM database in the server level (no need to windows Server, unix/Linux is better).
In the current reporting tool, there are predefined templates which are working ok but defining own it’s not easy or impossible. You can get the data out but it’s not usable to export to excel format without heavy modifications in the excel or qlickview for example.
Use of Solution
I have used it for about two years.
I did not encounter any stability issues.
I did not encounter any scalability issues.
Customer Service and Technical Support
Technical support is the best among the biggest software delivery houses.
Pricing, Setup Cost and Licensing
It is expensive; the smallest IT service providers can’t implement it.
Other Solutions Considered
We evaluated IBM TWS and UC4 before choosing this product.
Plan the hardware setup carefully, favoring *nix OS systems in the CTM-Server engine. Try to follow “best practice” instructions about the database considerations and software setups.