Compare datto vs Quorum

datto

Based on 23 reviews.

Quorum

Based on 21 reviews.

Latest Research

Buyer's Guide

Datto Cloud Continuity vs. Quorum OnQ

March 2024

Quorum OnQ vs. Datto Cloud Continuity

Updated: March 2024

Buyer's Guide

Datto Cloud Continuity vs. Quorum OnQ

March 2024

Datto Cloud Continuity vs. Quorum OnQ

Updated: March 2024

Sample Customers

Datto File Protection

machineLOGIC, The Local Guy

Quorum OnQ

LCL Bulk Transport

Popular Solutions

Datto Cloud Continuity

4 reviews

Datto Remote Monitoring and Management

1 reviews

Datto Endpoint Detection and Response (EDR)

2 reviews

Quorum OnQ

6 reviews

Top Industries

Computer Software Company

21%

Comms Service Provider

Financial Services Firm

Real Estate/Law Firm

Comms Service Provider

15%

Financial Services Firm

Real Estate/Law Firm

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
We use the solution for ticketing.
Read full review of Datto Autotask Professional Services Automation »
JasonGrant
Founder at The Automated Method
I have a company called The Automated Method. I don't use the tech—I recommend it to others—so I'm an influencer if...
Read full review of Datto Cloud Continuity »
Christian Poirier
Owner at GICPM Technology
The software is a standard RMM tool that can be installed on various devices belonging to our clients. It is capable...
Read full review of Datto Remote Monitoring and Management »
Julian M
Systems Engineer at a university
I use Datto when there is a big problem or our system is offline, and it helps us switch to the cloud quickly,...
Read full review of Datto ALTO »
Florian
IT Manager at a educational organization
We primarily use the solution for security.
Read full review of Datto Endpoint Detection and Response (EDR) »

Review 1 of 5

SteveThornton
Director of Computer Services at a non-profit
We're still old-school. We have a tape backup system that we use for the majority of our servers. onQ is kind of like...
Read full review of Quorum OnQ »

Review 1 of 1

Customer Service

JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
I have not contacted the support. However, my colleagues contacted and they had a positive experience with the support.
Read full review of Datto Autotask Professional Services Automation »
Aurélien Boeyen
Co Founder at Carredas
The technical support was satisfactory.
Read full review of Datto Endpoint Detection and Response (EDR) »
Samuel Torres
Support Engineer Tier II at Security First IT
I have never contacted Datto Cloud Continuity’s technical support team. Sometimes, when the agent or services stop...
Read full review of Datto Cloud Continuity »
JasonGrant
Founder at The Automated Method
They have an emergency service for partners, so if things go bad, you call the number to connect with someone instantly.
Read full review of Datto Cloud Continuity »
Daniel McCoy
Chief Innovation Officer at TSA
Their support is slow. I would rate them a three out of five. If it's something doable, they guide you through the...
Read full review of Datto Remote Monitoring and Management »
Anonymous User
Co-Founder and Chief Technology Officer at a tech services company
Customer Service: Excellent. Our rep feels like part of the family. Technical Support: Also, excellent. I haven't...
Read full review of Datto Cloud Continuity »
Florian
IT Manager at a educational organization
There was support for the tool itself being able to be installed on different platforms. Trying the support, we found...
Read full review of Datto Endpoint Detection and Response (EDR) »
Duncan_Goodwin
Owner at Oxford Network Solutions, Inc
Technical support is good, but they were better when it was independently owned. They were excellent before but now...
Read full review of Datto ALTO »
Jake Boyce
IT Manager at Veracity Insurance Solutions, LLC
I've had to call them a few times. Their tech support guys are generally good. They generally know what exactly I'm...
Read full review of Datto Remote Monitoring and Management »
SSL
Senior IT Consultant at a tech consulting company
Customer Service: I would give customer service a rating of 9/10. They provided decent customer service. Technical...
Read full review of Datto Cloud Continuity »
Dan Gospe
Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking
Tech support has been really good whenever we have had an issue, which is very uncommon.
Read full review of Datto Remote Monitoring and Management »
Christian Poirier
Owner at GICPM Technology
In general, I find that Datto's technical support is fast, although it depends on your question type. Since I use...
Read full review of Datto Cloud Continuity »
JamalleWilson
Remote Network Support Analyst Level 2 at a tech services company
I had to deal with Datto support a few times because their Concord platform was down. I've also called with questions...
Read full review of Datto Remote Monitoring and Management »
TrevorSmith
Assistant Director, Network Operations at Premier Marine Insurance
I rate the technical support a ten out of ten.
Read full review of Datto Cloud Continuity »
Anonymous User
General Manager at a tech services company
They are usually pretty good at responding.
Read full review of Datto Remote Monitoring and Management »
James Herold Herold
Unemployed - previously IT Account Manager at a retailer
On a scale of one to five, I would rate them a five out of five. They were always very responsive, and the escalation...
Read full review of Datto Cloud Continuity »
Raul Garcia
PMO y CIO - Tecnologías de Información at a consumer goods company
Very good, timely, and effective.
Read full review of Datto Cloud Continuity »
Anonymous User
Manager Technology Services at a comms service provider
We've used Datto support before. In most cases, they've been excellent. In a couple of instances, it took a little...
Read full review of Datto Remote Monitoring and Management »

Review 1 of 18

Rajesh Kumar Ramachandran
Team Lead ESS - Sr. Customer Support Engineer, Linux / Storage at OHI TELECOMMUNICATION CO LLC
We haven't faced many issues with technical support. But, if we want to use technical support, we need an internet...
Read full review of Quorum OnQ »
Sivathiban Krishnamurtthu
Service Delivery Director at Syscentrix
We have not tried to contact technical support because we don't have any sales in the region. At this point, we don't...
Read full review of Quorum OnQ »
Mohamed Iqbal
Presales Information Technology Consultant at JBA
The solution’s customer support is good. However, the support could be better, and the turn-around time could be...
Read full review of Quorum OnQ »
Anonymous User
IT Manager at a individual & family service
So far, technical support has been very good.
Read full review of Quorum OnQ »
SteveThornton
Director of Computer Services at a non-profit
Quorum's support, compared to any of the people we've dealt with, which has primarily been Symantec, is far superior....
Read full review of Quorum OnQ »
KevinKelcey
Director of IT at City of Gainesville Texas
When I called in at the beginning, right when I was getting acclimated to the system, I'd always get the same guy,...
Read full review of Quorum OnQ »
Anonymous User
Senior Vice President at a tech services company
Support is very much available from the UK and the US, directly from the vendor. They don't offer support via...
Read full review of Quorum OnQ »
Anonymous User
IT Manager at a individual & family service
I have experience with the product's support team. I got a prompt response via email from the technical team when I...
Read full review of Quorum OnQ »
Darryl D
VP Director of Information Technology at a financial services firm
One of the things that I like about Quorum is the level of support. Overall, their support folks are great. They have...
Read full review of Quorum OnQ »
Md Tj
Solution Consultant at Anamtech
They have a team in the US, and, along with that, they also have a team in the Middle East as well. Support is good....
Read full review of Quorum OnQ »
ChrisMcCollum
Server Administrator at CBX Global
Quorum support is very good. They have very knowledgeable technicians who are more than happy to guide you through...
Read full review of Quorum OnQ »
Sean Fiandaca
IT Manager at Wineland-Thomson Adventures
I have used support dozens of times in the past thirteen years and in all cases they were helpful, professional, and...
Read full review of Quorum OnQ »
Anonymous User
Director of Information Technology at Pugh & Company, P.C.
World-class! Tech support staff is very responsive and extremely knowledgeable. I do not recall a single instance...
Read full review of Quorum OnQ »
WilliamEstlow
Network Manager at Century Savings Bank
As far as support goes, whenever I have had an actual problem with something — like one of the servers for some...
Read full review of Quorum OnQ »
SteveDenger
IT Manager at Trinity Logistics Corp
Quorum support is second to none. Their onboarding process for bringing you over to OnQ, or for upgrading units, is...
Read full review of Quorum OnQ »
Bo Heinemeyer
Director of Technology at P&S Investment Company, Inc.
Amazing throughout the last six years. A lot of companies get too big too fast and can't keep up with the support...
Read full review of Quorum OnQ »
Anonymous User
CTO at a comms service provider
We haven't been in contact with technical support since the POC, but we were in close contact with the engineers...
Read full review of Quorum OnQ »
Shrijendra Shakya
C.T.O at Sastra Network Solution Inc. Pvt. Ltd.
Quorum OnQ tech support is fantastic. They provide one to one support, we can meet them, or people over there can...
Read full review of Quorum OnQ »

Review 1 of 18

Technical Support

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