Compare FireEye vs McAfee | IT Central Station

FireEye Based on 29 reviews.	McAfee Based on 114 reviews.
Top Comparisons
McAfee Enterprise Security Manager (McAfee ESM) vs. FireEye Helix Compared 3% of the time.	FireEye Helix vs. McAfee Enterprise Security Manager (McAfee ESM) Compared 0% of the time.
Sample Customers
FireEye Network Security: FFRDC, Finansbank, Japan Advanced Institute of Science and Technology, Investis, Kelsey-Seybold Clinic, Bank of Thailand, City of Miramar, Citizens National Bank, D-Wave Systems FireEye Email Security: Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market FireEye Helix: Police Bank, Verisk Analytics, Teck Resources	McAfee Email Gateway [EOL]: CEMEX McAfee Email Security Appliance [EOL]: Eagle Rock Energy Partners McAfee Enterprise Security Manager (McAfee ESM): San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport McAfee Advanced Threat Defense: The Radicati Group, Florida International University, MGM Resorts International, County Durham andDarlington NHS Foundation Trust
Popular Solutions
FireEye Network Security 13 reviews FireEye Endpoint Security 5 reviews FireEye iSIGHT Threat Intelligence 1 reviews	Skyhigh 18 reviews McAfee Complete Endpoint Protection 15 reviews McAfee Enterprise Security Manager (McAfee ESM) 8 reviews
Top Industries
Software R&D Company 24% Financial Services Firm 12% Media Company 8% Manufacturing Company 7%	Software R&D Company 28% Comms Service Provider 11% Financial Services Firm 9% Manufacturing Company 9%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Azadur Sarker
Deputy Manager at a tech services company
How has it helped my organization?
Our end users like this solution. If any there's anything malicious or weird that…
Read full review of FireEye iSIGHT Threat Intelligence »
Hubert Luberek
Information Technology Security Architect at a financial services firm
What is our primary use case?
We use this solution to enhance our internal defense system, protecting us against…
Read full review of FireEye Endpoint Security »
Anonymous User
CEO at a tech services company
What is our primary use case?
We are using the file security scanner. The solution is used to monitor network traffic…
Read full review of FireEye Network Security »

Review 1 of 3

Roi Nahari
CTO- Consulting Services at 2bsecure
What is our primary use case?
Database security.
How has it helped my organization?
Its ability to stop any…
Read full review of Sentrigo Hedgehog »
Comp8234Frm1
Computer Framework at a healthcare company
What is our primary use case?
My primary use case is for firewall protection. It is a highly available cluster for…
Read full review of McAfee StoneGate »
Anonymous User
Security Product Manager at a financial services firm
What is our primary use case?
As a bank, we have different cases use cases that are typical for the industry.
How
…
Read full review of McAfee Enterprise Security Manager (McAfee ESM) »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
What is our primary use case?
I have been working with McAfee ePolicy Orchestrator since 2005. We are a service…
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Security Operations Global Leader at a transportation company
What is our primary use case?
We use the on-prem deployment model. Our primary use case is to permit the user to go to…
Read full review of McAfee Web Protection »

Review 1 of 5

Customer Service

Hubert Luberek
Information Technology Security Architect at a financial services firm
This solution needs stronger support in Eastern Europe because of the time difference between, for example, Poland...
Read full review of FireEye Endpoint Security »
Azadur Sarker
Deputy Manager at a tech services company
I would rate their technical support a seven out of ten.
Read full review of FireEye iSIGHT Threat Intelligence »
SaladinEffendi
Head of IT Division at PT Bank Mandiri (Persero) Tbk.
Customer service and technical support could use some enhancement. On a scale from 1 to 10, it is between six and...
Read full review of FireEye Network Security »
Jitu Mani Das
Information Security Manager at a tech services company
Great support, a well technology-minded guy with a proactive and ready-to-resolve easy attitude.
Read full review of FireEye Endpoint Security »
Anonymous User
Deputy Assistant Secretary
The support from the company has been wonderful. Any time we've had any issues they responded.
Read full review of FireEye Network Security »
Anonymous User
Sr. Network Engineer at a tech services company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of FireEye Network Security »
Technicalconsult568
Technical Consultant at MCS
They have a strong technical support.
Read full review of FireEye Endpoint Security »
Anonymous User
CEO at a tech services company
The technical support personnel for the FireEye platform has been very responsive, which is a critical factor when...
Read full review of FireEye Network Security »
Anonymous User
Security Engineer at Tenece Professional Services
I rate it eight out of 10.
Read full review of FireEye Network Security »
Anonymous User
System Engineer at a tech services company
Their technical support is very good and responsive.
Read full review of FireEye Network Security »
Anonymous User
Senior Network Security Analyst at a manufacturing company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of FireEye Network Security »
Ala Khalil
PreSales Director at a tech services company
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of FireEye Network Security »
SenITCOn45
IT Senior Consultant at a manufacturing company
Technical support is good. They respond well, and if we send them software that we think is suspicious then they...
Read full review of FireEye Network Security »
Anonymous User
Executive Officer at a tech services company
We have our technical teams who can do PoCs. Also, our local vendor can support us.
Read full review of FireEye Endpoint Security »
Anonymous User
NetworkEngineer informaton security at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of FireEye Network Security »
Anonymous User
Security Analyst at a financial services firm
We receive our technical support through a third-party. Directly with FireEye, I'm not sure about technical support.
Read full review of FireEye Network Security »

Review 1 of 16

Amman Khan Mohammed
Senior System Engineer at a tech services company
I have opened a few cases with technical support and their support is good. It depends on what type of contract you...
Read full review of McAfee ePolicy Orchestrator »
RahulRaju
Security Specialist at Perth Airport
While there are bugs and a few functionality issues, it is just a matter of raising them with the support team....
Read full review of McAfee ePolicy Orchestrator »
Chuck Bartenbach
CISO at W.L.Gore
I would rate technical support very well.
Read full review of McAfee Advanced Threat Defense »
Krishnaraj Raveendran Nair
IT Security Consultant at a integrator
Customer Service: Excellent 8.5/10 Technical Support: 9/10 - Very fast support and engineers have good knowledge of...
Read full review of McAfee Complete Endpoint Protection »
Owais Yousuf
Solution Architect Security at a tech services company
Technical support is getting better now, but previously, the support was not optimum or not available. when we opened...
Read full review of McAfee Complete Endpoint Protection »
Laeeq Ahmed
IT Security Lead at a tech services company
Tech support is not good. They don't respond to issues in a timely manner. We need to call up the account managers,...
Read full review of McAfee Enterprise Security Manager (McAfee ESM) »
Abhishek Gampa
IT Security Analyst at a tech services company
I have not used the support as of now.
Read full review of Skyhigh »
Axel Hellström
IT Consultant at a tech consulting company
Customer Service: The McAfee customer service is great. As mentioned in my earlier review, this is a top 10 customer...
Read full review of McAfee Web Protection »
Oliver Rodrigues
Senior Network Security Planning at Ooredoo Kuwait
I would rate technical support an eight out of ten. They do help to resolve issues quickly, but sometimes the...
Read full review of McAfee ePolicy Orchestrator »
Gustavo Vila Verde
Sales Engineer at a tech vendor
Levels two and three of tech support is very good.
Read full review of McAfee Firewall Enterprise MFE »
Beşir Kayar
Consultant and Founder of Company at Viznet Bilişim Hizmetleri Tic. Ltd. Şti
Generally, in Turkey, support is very good. Soon they will open a call center in Turkey with a Turkish speaker with...
Read full review of McAfee Complete Endpoint Protection »
Anonymous User
President - Systems Engineer at a manufacturing company
Customer Service: In my experience, the level of customer service is very good. Technical Support: Technical service...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
User at a healthcare company
Five out of 10.
Read full review of Skyhigh »
Anonymous User
Business Analyst at a consultancy
Another person is responsible for dealing with technical support, so I do not have experience with them.
Read full review of McAfee Web Protection »
Anonymous User
Security Analyst at IT Convergence
The technical support is pretty good for the most part. It is sort of hit or miss. When you call in, they usually are...
Read full review of McAfee Network Security Platform »
Anonymous User
System and Network Administrator at a retailer
Customer Service: Good. Technical Support: Good.
Read full review of McAfee Complete Endpoint Protection »
Anonymous User
Business System Analyst at a consultancy
I have not used technical support for the product.
Read full review of McAfee Enterprise Security Manager (McAfee ESM) »
Anonymous User
Solutions Architect at Credocom A/S
Technical support was very good. Our partnership with Skyhigh is extremely close, and their incident response is...
Read full review of Skyhigh »
Cybersecon67
Cyber Security Consultant at a tech services company
Technical support, as well as their online knowledge base, has helped us a lot. However, our current issue with...
Read full review of McAfee Enterprise Security Manager (McAfee ESM) »
Anonymous User
System Developer Analyst at a tech services company
I rate technical support 7/10. I felt they were very accommodating when we worked with them, but as we were ramping...
Read full review of Skyhigh »
Anonymous User
Director
I would rate their technical support an eight out of ten. It's not a ten because I would like to see them resolve a...
Read full review of McAfee Complete Endpoint Protection »
Anonymous User
Security Analyst IV - Risk Management at a energy/utilities company
The technical support level is good. They are responsive and truly desire to solve problems. The support staff can...
Read full review of Skyhigh »
Anonymous User
Security Consultant, Presale and System Engineer at a tech services company
Customer Service: Customer service is very good and very professional. Technical Support: Technical support is very...
Read full review of McAfee Enterprise Security Manager (McAfee ESM) »
Anonymous User
IT Infrastructure Specialist at a government
Customer Service: Customer service is excellent. Technical Support: In my experience with them, technical support is...
Read full review of McAfee Complete Endpoint Protection »
Anonymous User
Systems specialist at a tech services company
They didn't know why the upgrade issue was happening.
Read full review of McAfee Complete Endpoint Protection »
Anonymous User
User at a tech services company
The support on their side is not readily available. It takes a while. The customer service responsiveness is not...
Read full review of McAfee Advanced Threat Defense »
Anonymous User
Network Engineer Info & Security at a comms service provider
Customer Service: It's ok. Technical Support: It's satisfactory; a few engineers from the McAfee Firewall tech...
Read full review of McAfee Firewall Enterprise MFE »
Yash Rana
Manager IT at OTE
The technical support of McAfee is good and that is why we use McAfee products. The support and protection is very...
Read full review of McAfee Complete Data Protection »
Anonymous User
Information Security Analyst at a tech services company
I would give technical support a rating of 8/10.
Read full review of McAfee Enterprise Security Manager (McAfee ESM) »
Pravalika Reddy
Attended JNTUH College of Engineering Hyderabad
Customer Service: It is a nine out of 10. Technical Support: It is a nine out of 10.
Read full review of Skyhigh »

Review 1 of 30

Technical Support

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FireEye vs McAfee

How has it helped my organization?

What is our primary use case?

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How has it helped my organization?

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How

What is our primary use case?

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