Compare Google vs OpenText | IT Central Station

Google Based on 72 reviews.	OpenText Based on 21 reviews.
Overview
Google is an American multinational technology company specializing in Internet-related services and products. These include online advertising technologies, search, cloud computing, and software. an online advertising service that places advertising near the list of search results. Google was founded by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University. Together they own about 14 percent of its shares but control 56 percent of the stockholder voting power through supervoting stock. They incorporated Google as a privately held company on September 4, 1998. An initial public offering followed on August 19, 2004. Its mission statement from the outset was "to organize the world's information and make it universally accessible and useful,"	US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.
Sample Customers
Google App Engine: Khan Academy, Best Buy, Gigya, MetOffice, Getaround, Mimiboard, NewsLimited, WebFilings, and CloudLock. Google Vault: Broadcom, Dr. Agarwal’s Eye Hospital, Globeflight, Maven Wave, McClatchy, NII Holdings, Safetec, Sheboygan County	OpenText Analytics: MalarEnergi, OSRAM, IPG, MVV Energie, Bidco Africa Ltd, New Zealand Transport Agency, Takett, Bernalillo County, Canal Digital Kabel, Corporate Synergies, Hydro Tasmania, Micronas, Distell, Johnsonville Actuate e.Report: MalarEnergi, OSRAM, IPG, MVV Energie, Bidco Africa Ltd, New Zealand Transport Agency, Takett, Bernalillo County, Canal Digital Kabel, Corporate Synergies, Hydro Tasmania, Micronas, Distell, Johnsonville Cordys PaaS [EOL]: Stadtwerke Halle, PBS, PSCU, Getronics, Pension Protection Fund, Hawksford Group, CIZ (Netherlands Ministry of Health), Gauteng Provincial Government Department of Economic Development, The Dutch Ministry of Defence, Pacific Blue Cross, Red Bee Media, KPN, Madura Fashion & Lifestyle, MalarEnergi, Myntra.com, Deutsche Post DHL, Excel Software and Systems, ING Vysya, NCCW OpenText Cloud: Oil Search, The Greater Toronto Airports Authority (GTAA) Daegis eDiscovery: Faegre Baker Daniels Guidance Software EnCase: Ontario Ministry of Government, Aerospace Company, Chesterfield Police Department OpenText Actuate Information Hub: Sasktel, NSBSL
Popular Solutions
Apigee 11 reviews G Suite Enterprise 5 reviews Google Analytics 2 reviews	Guidance Software EnCase 6 reviews Documentum 3 reviews OpenText ECM 3 reviews
Top Comparisons
Microsoft Azure vs. Google App Engine Compared 41% of the time. Microsoft BI vs. Google Data Studio Compared 21% of the time. Tableau vs. Google Cloud Datalab Compared 39% of the time.	Tableau vs. OpenText Analytics Compared 20% of the time. Nuix eDiscovery vs. Guidance Software EnCase Compared 25% of the time. Tableau vs. OpenText Actuate Information Hub Compared 17% of the time.
Top Industries
Financial Services Firm 31% Marketing Services Firm 11% Retailer 9% Healthcare Company 8%	Financial Services Firm 17% Marketing Services Firm 14% Manufacturing Company 14% Insurance Company 9%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Oscar Francisco Jimenez Colmenares
Docente at a K-12 educational company or school
What is our primary use case?
We have used Google Data Studio with Google Analytics to better view our information. …
Read full review of Google Data Studio »
Anthonios Partheniou, P. Eng.
Google Certified Professional Data Engineer at a tech vendor
What is most valuable?
One of the most valuable features that Cloud Datalab has is that it integrates seamlessly with…
Read full review of Google Compute Engine »
Marcelo Gusmão Gumiero
Android Mobile & Software Developer Engineer & TI Manager at Nova Palma Energia Ltda.
How has it helped my organization?
We already use this technology in our company to build our Android and iOS mobile…
Read full review of Google Firebase »
Zuber Mohammad
SAP/APIGEE Technical Consultant at a tech services company
What is most valuable?
Apigee has many features in their feature bucket. When you get in touch with their sales team…
Read full review of Apigee »
Anonymous User
Senior Operations Manager at a comms service provider
What is our primary use case?
The primary use case for this solution is real-time communication software, chatting…
Read full review of Google Cloud SQL »

Review 1 of 5

David Nixon
Technical Consultant (CCM) at a transportation company
What is our primary use case?
Creating dynamic content solutions for both transactional and marketing communications…
Read full review of OpenText Document Sciences xPression »
Henry McKelvey
Sr. Systems Engineer (R&D) at a manufacturing company
What is most valuable?
Image creation and image analysis in one program, basically for ease of use. All-in-one…
Read full review of Guidance Software EnCase »
lmang78264
Line Manager at a tech services company
What is our primary use case?
We have been using it internally for a number of workflows for onboarding customers from…
Read full review of OpenText Process 360 »
SAP-OT-Cons
OpenText Consultant at a consultancy
What is most valuable?
The integration of a document management platform with many other applications, e.g. SAP,…
Read full review of OpenText ECM »
Sl832Arc321
Solution Architect / Manager Software Engineer at a financial services firm
What is our primary use case?
We use it for enterprise content management and we have many businesses which use it for…
Read full review of Documentum »

Review 1 of 5

Customer Service

Lovelli Fuad
Software Tester at a tech consulting company
Customer Service: I would say that the customer service responded. There was a really fast email response and there...
Read full review of G Suite Enterprise »
Vipul Agarwal
API Developer at a tech services company
On scale of 1-10, I would rate technical support 8.
Read full review of Apigee »
Anna Hazel Crotty
Independent Consultant at a tech consulting company
Customer Service: It's non-existent. Technical Support: There is a decent amount of information online about...
Read full review of G Suite Enterprise »
Yukesh Kumar
Tibco Administrator at a tech services company
Four out of five.
Read full review of Apigee »
Joha Oca
Programador at a tech services company
The support team is responsive and well-informed.
Read full review of Google Firebase »
Anonymous User
System Programmer at a non-profit
I did not need to use support.
Read full review of Google App Engine »
Anonymous User
Consultant at a tech services company
There are several online forums and a lot of support materials online. G Suite administrators on paid-for...
Read full review of G Suite Enterprise »
Marcelo Gusmão Gumiero
Android Mobile & Software Developer Engineer & TI Manager at Nova Palma Energia Ltda.
Currently, it has not been necessary to contact technical support, due to the vast and informative documentation with...
Read full review of Google Firebase »
PunitThakkar
Managing Director at Shivaami Cloud Services Pvt. Ltd.
Customer Service: It's good. Technical Support: It's good.
Read full review of G Suite Enterprise »
Anthonios Partheniou, P. Eng.
Google Certified Professional Data Engineer at a tech vendor
10/10. The Datalab development team is very responsive on both StackOverflow and Github. I encourage you to make use...
Read full review of Google Compute Engine »
Zuber Mohammad
SAP/APIGEE Technical Consultant at a tech services company
Technical support is really good, as long as you provide them complete details and causes of system failure. If you...
Read full review of Apigee »
Sagar Tondlekar
IT Manager at KEF Holdings Limited
We have not really used tech support directly. We have a partner that helps us with tech issues.
Read full review of G Suite Enterprise »
Anonymous User
Software Engineer at a financial services firm
No doubt about the customer service its always great.
Read full review of Android SDK »
SatishBhakta
IT Services at a tech services company
A five out of 10.
Read full review of Apigee »
Anonymous User
Web Administrator at a retailer
Customer Service: I've never needed to contact customer service. Technical Support: I've never needed to contact tech...
Read full review of Google Analytics »
Anonymous User
Senior Operations Manager at a comms service provider
I have not used technical support.
Read full review of Google Cloud SQL »
Anonymous User
Technical Architect
I do not have experience with tech support.
Read full review of Apigee »
Anonymous User
Director of Product Marketing at a cloud provider
Customer Service: 8 out of 10. Technical Support: 8 out of 10.
Read full review of Google Analytics »

Review 1 of 18

Heath Lord
Sales Engineer at a tech consulting company
Customer Service: I would rate the service below average. This was three years ago, so maybe it has improved...
Read full review of Documentum »
Dharmil Badami
Team Lead at a security firm
I haven't interacted much with tech support.
Read full review of Guidance Software EnCase »
Henry McKelvey
Sr. Systems Engineer (R&D) at a manufacturing company
Technical support is average. They perform their job well when required.
Read full review of Guidance Software EnCase »
Om Salamkayala
Digital Forensics Analyst at a security firm
We have not used tech support. We find that in the
Read full review of Guidance Software EnCase »
lekan odukoya
Change Manager at a tech services company
Customer Service: AverageTechnical Support: Average
Read full review of Documentum »
Sl832Arc321
Solution Architect / Manager Software Engineer at a financial services firm
Technical support is average.
Read full review of Documentum »
SAP-OT-Cons
OpenText Consultant at a consultancy
High. When contacting OpenText support we always get an answer within a few hours. The technical support is also very...
Read full review of OpenText ECM »
Martin Rubens
Solutions Manager at a consultancy
7 out of 10.
Read full review of OpenText ECM »
Anonymous User
Anonymous User at a tech vendor
I rate technical support 1/5. Whenever I wanted help from Dell EMC, it wasn't for trivial issues. I wanted help from...
Read full review of Documentum »
Anonymous User
Head of Engineering Functional Design IT solutions at a transportation company
The technical support is good, even excellent.
Read full review of Output Server »
Anonymous User
Digital Forensic Investigator and Data Recovery Expert at a consultancy
The technical support is excellent.
Read full review of Guidance Software EnCase »
Anonymous User
Director-in-Charge at a non-tech company
Perfect.
Read full review of Guidance Software EnCase »
Angus Mcintyre
VP IT Operations at RAK Ceramics
Technical support is good in parts. We have three centers. We have a center in the UAE, which is our biggest center....
Read full review of Output Server »
Anonymous User
Director & Lead Consultant at a consultancy
Support is excellent, although it operates only on US and UK time zones.
Read full review of OpenText Actuate Information Hub »

Review 1 of 14

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Google vs OpenText

What is our primary use case?

What is most valuable?

How has it helped my organization?

What is most valuable?

What is our primary use case?

What is our primary use case?

What is most valuable?

What is our primary use case?

What is most valuable?

What is our primary use case?