Compare Parallels vs Splashtop

Parallels

Based on 31 reviews.

Splashtop

Based on 4 reviews.

Sample Customers

Parallels Access

Gilt Groupe K.K.

Splashtop Remote Support

Toyota, AT&T, Isuzu, Goodwill

Popular Solutions

Parallels Remote Application Server (RAS)

3 reviews

Parallels Access

3 reviews

Parallels Desktop

2 reviews

Splashtop Remote Support

1 reviews

Top Industries

Comms Service Provider

14%

Computer Software Company

13%

Educational Organization

Financial Services Firm

Computer Software Company

18%

Comms Service Provider

13%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jason Parkinson
CEO at a non-profit
Parallels Access is an amazing product and a total game changer. The solution allows me to access and operate my...
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Mark Hardy
Payments Architect at Self Employed
I was using it to develop software on the Mac and Windows. I use Parallels on my MacBook Pro to program on Windows...
Read full review of Parallels Desktop »

Review 1 of 2

No Data Available

Customer Service

AJ Hartenberg
Business Owner at Yada Group Services
We contact the solution's technical support team when we require to test new applications for initial setup.
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Binish Parikh
Vice President at ARK Infosolutions Pvt Ltd
We have a lot of local expertise. For that reason, we've never found a need to reach out to technical support. We've...
Read full review of Parallels Access »
Anonymous User
Founder and CEO at a tech services company
We have asked for help from tech support and their service was good.
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Anonymous User
Project Manager
Their technical support is okay.
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Nima Nazaralipour
Managing Director at Fara Computer
I don't get support from Parallels.
Read full review of Parallels Access »
MichaelCoxon
Technical Lead (Windows Desktops) / Senior IT Consultant at a university
Technical support is very good..
Read full review of Parallels Remote Application Server (RAS) »
Christophe Jurdan
System Engineer at a government
Technical support is an eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Jim Carlton
IT Director at a energy/utilities company
The few times I have used tech support, they have been really good, quick response. They're really knowledgeable...
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Anonymous User
System administrator at a construction company
The technical support services need improvement.
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Anonymous User
Operation Manager Servers and Central Infrastructure
We have not used tech support often but it has been good in the cases where we had to use them.
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Jason Parkinson
CEO at a non-profit
Technical support had to guide me through turning on certain file permissions. The support team had to log in...
Read full review of Parallels Access »
Anonymous User
Technical Operations Manager at a tech services company
In my limited dealings with support, they have been responsive, respectful, and helpful.
Read full review of Parallels Remote Application Server (RAS) »
James-Russell
Professional Services at a tech services company
Technical support has always been great. They will work through any issue until it is resolved and have been very...
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JohanSkibdahl
CEO at Etcetera Networks
Technical support has worked any time we needed it. We always got it.
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Anonymous User
Senior System Engineer at a financial services firm
We have not needed to call in or create a tech support ticket.
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Anonymous User
Network Administrator
Tech support seems good, and they seem very accommodating in time. Whatever time I want to work on it, they are there.
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-Jeremy Hallock
Datacenter Engineer at Freelancer
Parallels' first level of support could probably be a little better, but their second and third level support is...
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Anonymous User
Systems Administrator at a construction company
I would rate my experience with tech support as "middling" - difficult to open a ticket, and support is located on...
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Anonymous User
Solution consultant at a tech services company
Their technical support is very good. I would rate them a ten out of ten.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
IT Manager at a recruiting/HR firm
Technical support is quite good. I would rate it at eight out of 10.
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Anonymous User
CIO at a healthcare company
We have not needed much technical support. We generally find what we need in the provided documentation or the user...
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Review 1 of 21

Othman Abdul Latif
Clerk at The Malaysian Insurance Institute
We consider the SOS support to be of great value. We have not really been in contact with technical support. Not much...
Read full review of Splashtop Remote Support »
David Fitzerman
Chief Alchemist/ IT Operations Manager at DFC International Computing
I have never needed to contact technical support.
Read full review of Splashtop Remote Support »
Anonymous User
Support Engineer at a tech services company
Technical support is okay, but it depends on the time zone. Sometimes there's a delay in response because of the time...
Read full review of Splashtop Remote Support »

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Technical Support

No Data Available

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