Parallels Remote Application Server (RAS) Reviews

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Real User
IT Director at a energy/utilities company with 1,001-5,000 employees
Jul 30 2018

What is most valuable?

* Ease of use * Ease of setup * Stability Those would be the three things I really like about it.

How has it helped my organization?

It has allowed us to centralize the software location so we don't have to update the software client on 70 computers. It's just the one or two servers that we have, and when people connect to it, it goes from there. It allows for ease of... more»

What needs improvement?

The main issue we have with all of our users is printing. Randomly, a printer will disconnect or someone won't connect to it and I will have to reset the print service and then nobody can print. That's the big headache we've had over the... more»
Real User
IT Analyst at a comms service provider with 5,001-10,000 employees
Jun 03 2018

What is most valuable?

The most valuable feature is our control. If I want to disable a user I just go to that particular user and disable them. And if I want to publish any application, if there is a new application that I want to publish, it is very easy.

How has it helped my organization?

The connection is compressed so we don't need a lot of resources to run it. Also, the ease of use. Initially, before using Parallels, we had to manually install whatever applications we were using. So if I had, for example, five users, and... more»

What needs improvement?

They don't have any local support here. It's not that we need it much because for us it is very stable, the upgrades/updates are quite good, and they come at regular intervals. But all the other OEMs in this region have their own local... more»
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Real User
Network Administrator
May 31 2018

What is most valuable?

It is robust. We have some 75 users using it and it doesn't lag. It's very speedy.

How has it helped my organization?

We would not be able to function without it.

What needs improvement?

One area which I would say needs a lot of improvement: Since I've been here less than a year, I have had to upgrade the system three times. The first time was the major upgrade but they have upgraded twice since, and I think that's too many... more»
Reseller
Founder and CEO at a tech services company with 1-10 employees
May 24 2018

What do you think of Parallels Remote Application Server (RAS)?

Primary Use Case It is our primary remote access solution for remote desktop. • Improvements to My Organization It permits us to control the applications that our users are able to get to, in a seamless manner. We're able to distribute applications to users' desktops, just like those applications are on each user's computer, but they're not. • Valuable Features Easy to install Super stable Easy to manage • Room for Improvement It's a really good product. There's not a lot that needs improving, and we're on an older version. I imagine the newer versions are better but we have not had a single need to improve anything. • Use of Solution One to three years. • Stability Issues No issues with stability. • Scalability Issues No issues with scalability. •...
Real User
Systems Administrator at a construction company with 1,001-5,000 employees
May 28 2018

What is most valuable?

Ease of use in publishing apps and installing the agent. The Interface is fairly intuitive after some tinkering. Although I inherited the app only two-thirds deployed, I was able to complete the deployment and service it over the last year... more»

How has it helped my organization?

Enables deployment of remote apps from a central location.

What needs improvement?

* Customer support * Ease of end-user use Opening a ticket should be available from the actual RAS console. It is cumbersome to go to a portal, hunt around for five minutes for a link to open a ticket, answer questions meant to direct you... more»
Real User
System Engineer at a government with 1,001-5,000 employees
Aug 01 2018

What is most valuable?

* Thin client management provides an easy way to lock down client connection to the remote infrastructure. * Policies are very helpful for preconfiguring client behavior. * Client management is easy.

How has it helped my organization?

Accelerates deployment of thin clients and remote desktop servers in the farm.

What needs improvement?

HALB is not stable in our environment. When running two HALBs we have stability problems, so we use an active one and a passive for backup. Also, it would be nice to implement an upgrade of the environment without having to stop the servers.... more»
Real User
Professional Services at a tech services company
May 23 2018

What do you think of Parallels Remote Application Server (RAS)?

Primary Use Case We are an MSP and use Parallels RAS as the client gateway for accessing our cloud platform. • Improvements to My Organization Allows staff to work from anywhere with an internet connection, on just about any connected device. • Valuable Features Stability and reliability. Because our clients use this as the way to access their work every day, and we use it to support them, we need to know it won't let us or them down. • Room for Improvement We have been working with the Parallels team on some printing issues and are hopeful they will be resolved in the next patch release. • Stability Issues We only encountered a stability issue with version 13 but that was quickly updated and repaired. • Scalability Issues No scalability issues so far. We have...
Real User
CIO at a healthcare company with 1,001-5,000 employees
May 28 2018

What is most valuable?

Comparable performance to Citrix for our use case at a significantly lower cost. Straightforward installation and capable management front-end.

How has it helped my organization?

Simplifies external connections with community-based organizations by allowing us to publish applications to them, accessible by current-generation HTML5 browser or OS-specific client (Windows, Android, iOS), and supporting popular single... more»

What needs improvement?

Improvement is needed in performance monitoring of the client's endpoint, and automatic re-connection of the client in the event of circuit disruptions (this works well generally but can present challenges).
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What is Parallels Remote Application Server (RAS)?

ApplicationServer delivers applications, data and virtual desktops from a central location, providing continuous availability, resource-based load-balancing and complete network transparency.
Also known as
Parallels RAS
Parallels Remote Application Server (RAS) customers
Arsari Group _ PT Netmarks Indonesia, Izhevsk Elektromekhanicheskiy Zavod (IEMZ) _ Kupol, Abilene Diagnostic Clinic, Fylde Borough Council, YARSTROYREZE LLC, VSK Insurance House, Melenkovsky District of Vladimirskaya Oblast, Sofrigam SA, Antenna International, KingsGate Community Church, Norwegian American Hospital, Island Hotels Group, Medway Council, Medway Council, Voices of September 11th, MacDonald Training Center, Kansas Childrenês Service League, Scope,Next Generation Clubs, WTC Communications, Opera Australia, HSE Integrated, Danier, Bridgwater College, Kern County Mental Health, Tony Tiendas, Spears Manufacturing, Managed Insurance Services Inc., Intuitive Medical Software, M.J. Soffe, Mazda Motors, Israel Military Industries (IMI), Telfair, Upic Solutions, Teleflora, Fisher & Company

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