Compare PortSwigger vs Rapid7

City of Corpus Christi, Diebold, Lumenate, Nebraska Public Power District, Prairie North Regional Health, Apptio, Automation Direct, Bob's Stores, Cardinal Innovations Healthcare Solutions, Carnegie Mellon University

Rapid7 AppSpider

Microsoft

Rapid7 InsightAppSec

CenterPoint Energy, CPA Australia, Hypertherm, First American Financial Corporation, Rackspace

Popular Solutions

PortSwigger Burp Suite Professional

24 reviews

PortSwigger Burp Suite Enterprise Edition

5 reviews

Rapid7 InsightVM

27 reviews

Rapid7 InsightIDR

17 reviews

Rapid7 Metasploit

10 reviews

Top Industries

Comms Service Provider

23%

Computer Software Company

14%

Financial Services Firm

Government

Educational Organization

19%

Computer Software Company

14%

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mustufa Bhavnagarwala
CyberRisk Solution Advisor at a consultancy
I use PortSwigger Burp Suite Enterprise Edition in my company to do the vulnerability assessment manually and test...
Read full review of PortSwigger Burp Suite Enterprise Edition »
Sonali Gedam
Qulity Engineer at Lloyds Banking Group PLC
We use PortSwigger Burp Suite to scan our internal banking journey. Where we have customer-based applications in the...
Read full review of PortSwigger Burp Suite Professional »

Review 1 of 2

Oluwaseun Sonaike
Head, Networks and Security at First City Monument Bank Limited
We use it for our security and virtual center security. It helps us investigate incidents and physical issues.
Read full review of Rapid7 MDR »
RussellBurrows
Senior IT Security Specialist at KNIPPERX INC.
We use it as a web application scanner. It runs a ton of different detections and tests against our web applications...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Application Security Engineer at a tech services company

Read full review of NT OBJECTives NTOSpider [EOL] »
Anonymous User
Network Engineer

Read full review of NetFort SPAN Port Configurator »
DanyAmany
Cyber Security Analyst at a tech services company
The primary use case of the solution is for network monitoring.
Read full review of Rapid7 InsightVM »

Review 1 of 5

Customer Service

Siddharth-Singhal
Consultant at a consultancy
The technical support is quite good.
Read full review of PortSwigger Burp Suite Professional »
ManishSingh
Quality Manager at Net Solutions
The customer support is good, however, I haven’t used other tools. It is difficult to compare it and other solutions...
Read full review of PortSwigger Burp Suite Professional »
Mouli Siramdasu
Associate Consultant at ATOS
Technical support was excellent. They were very fast. They also offered good documentation which was very helpful to...
Read full review of PortSwigger Burp Suite Professional »
Anuradha.Kapoor Kapoor
Head - Quality Control at Net Solutions
The support is not very quick in answering, but they do answer. So, I would like them to be faster.
Read full review of PortSwigger Burp Suite Professional »
AnkithKumar
Application Security Consultant at a tech services company
I have not needed to use the support from PortSwigger Burp Suite Professional.
Read full review of PortSwigger Burp Suite Professional »
Mustufa Bhavnagarwala
CyberRisk Solution Advisor at a consultancy
I have never contacted the solution's technical support team for any help.
Read full review of PortSwigger Burp Suite Enterprise Edition »
Manikantha Nagireddy
Security Tester at Ray Business Technologies Private Limited
The solution is implemented through a third-party team.
Read full review of PortSwigger Burp Suite Professional »
Nagaraj Sheshachalam
Lead Cyber Security engineer at a manufacturing company
Technical support is not so easy to get a hold of. We had to learn most of the things through the documentation....
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
Cyber Security Analyst at a tech services company
We've got very good support from their team.
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
Cyber Security Engineer at a transportation company
The support for the Enterprise solution isn't the best (I'd rate it as three out of five), but the Professional...
Read full review of PortSwigger Burp Suite Professional »
Vijayanathan Naganathan
Director - Head of Delivery Services at Ticking Minds Technology Solutions Pvt Ltd
I found technical support to be quite responsive. I usually get an email response within three or four hours which is...
Read full review of PortSwigger Burp Suite Professional »
Sajda Bano
Quality Analyst at Hiup Solution
I do not have any experience with technical support. I had a colleague who would deal with support.
Read full review of PortSwigger Burp Suite Professional »
Rahul Patel
Cyber security Lead at a manufacturing company
I've had lots of calls with technical support. When we raise a ticket, we get a very quick response.
Read full review of PortSwigger Burp Suite Enterprise Edition »
SivaPrakash
Senior Test Engineer II at a financial services firm
PortSwigger Burp's technical support is all right. The issues are resolved very quickly so we don't have to wait for...
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
Test Lead at a financial services firm
Support-wise, the solution was also very good. Across the globe, all the manual penetration testers use Burp Suite....
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
Founder and Director at a financial services firm
The solution offers good support services. There's also the product team that can assist. Overall, I've been happy...
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
Information Systems Security Officer at a financial services firm
I have not used technical support, but online documentation and Help have always been sufficient.
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
Senior Information Security Analyst at a tech services company
Apologies. Never Tried.
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
Senior Security Engineer at a insurance company
We have used technical support three times, and each time received an email within twenty-four hours. They first try...
Read full review of PortSwigger Burp Suite Professional »
CyberSecAn08987
Cyber Security Analyst at a tech vendor
I have not needed to use the solution's technical support.
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
AVP - Software Quality Assurance at a tech services company
We haven't had to contact technical support.
Read full review of PortSwigger Burp Suite Professional »
Dhaba C
Team Lead at dhabsc
I haven't had the opportunity to interact with their technical team directly. However, the blogs are very informative...
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
IT Manager at a manufacturing company
The technical support team is very good. They are quick at responding and they help us to resolve issues within the...
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
Cyber Security Analyst at a comms service provider
I have also had some queries and I have used their support services. It was like all solutions out there. They are...
Read full review of PortSwigger Burp Suite Professional »
Ashutosh Barot
Security Researcher at a financial services firm
Technical support is good, they have a good response time.
Read full review of PortSwigger Burp Suite Professional »
Nirosh Anda
Chief Info Sec Engineer at Sri Lanka CERT
The technical support is all right. This said, we have requested support on a couple of occasions, specifically one...
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
Cyber Security Specialist at a university
We can easily reach out to PortSwigger Burp Suite Professional support by phone, email, chat option, and a ticketing...
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
Works
We have not needed to contact technical support, although there is a very big community of users.
Read full review of PortSwigger Burp Suite Professional »
Rahul Patel
Cyber security Lead at a manufacturing company
Technical support gave me a few options to speed up the scanning process, but it still took three or four days. I...
Read full review of PortSwigger Burp Suite Enterprise Edition »
Anonymous User
Penetration Testing Advisor at a tech services company
I didn't use technical support.
Read full review of PortSwigger Burp Suite Professional »

Review 1 of 30

KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
I have contacted Rapid7 support but not for InsightIDR. It is with for another product of theirs. I think their...
Read full review of Rapid7 InsightIDR »
Gerard Konan
Founder & CEO at AGILLY
Rapid7 InsightIDR's technical support is reactive and supportive. However, they only speak English. Our native...
Read full review of Rapid7 InsightIDR »
UdayaSri Kariyawasam
Engineering Lead - DevOps at Persistent Systems
The technical support team has answered our questions within a couple of hours. They have provided precise answers so...
Read full review of Rapid7 InsightVM »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Customer service has been quite good.
Read full review of Rapid7 AppSpider »
Shakeel Ahmad
Sr Cyber Security Consultant at Google
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Rapid7's technical support is highly responsive and helpful. I would rate them as a nine out of ten.
Read full review of Rapid7 InsightVM »
Md. Shahriar Hussain
Cybersecurity and Compliance Lead Engineer at Banglalink
The solution's technical support is very poor. Their responses are delayed and don't meet the timelines.
Read full review of Rapid7 Metasploit »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
We have a well-trained employee and access to distributors, so we've never dealt with technical support directly.
Read full review of Rapid7 AppSpider »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
For InsightVM the technical support from Rapid7 has been good. If we create a ticket, we get feedback. But right now,...
Read full review of Rapid7 AppSpider »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Technical support is very good. Whenever we need assistance, they are quite helpful and responsive. We are very...
Read full review of Rapid7 Metasploit »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Technical support is responsive, but it requires patience as you may have to wait for several days before they...
Read full review of Rapid7 Metasploit »
Anonymous User
Works at a insurance company
The tech support is quite good.
Read full review of Rapid7 InsightVM »
Damir Miklavčič
Security Analyst at Zavarovalnica Triglav dd
Approximately a year ago, we had an issue with the dashboard. We contacted technical support to ask a question....
Read full review of Rapid7 InsightVM »
Anusha Patnaik
IRM Technical Consultant at Shell
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
Anonymous User
ITSM & AntiFraud Consultant
Customer Service: i'll rate is 10/10. I had some presentation with them, and the person who presented us the solution...
Read full review of Rapid7 InsightVM »
Anonymous User
Linux admin at a wholesaler/distributor
We have not had the need to contact technical support.
Read full review of Rapid7 InsightIDR »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Anonymous User
Technical Consultant at Yip Intsoi
I've been in contact with technical support in the past. they're very good. We're satisfied with the level or...
Read full review of Rapid7 InsightVM »
Davide Baudanza
CoFounder & Head of Technology at intuity
The technical support is very good and respond quickly when there is a problem.
Read full review of Rapid7 InsightIDR »
Anonymous User
Chief Executive Officer at a outsourcing company
I have not contacted technical support directly.
Read full review of Rapid7 InsightVM »
Anonymous User
Systems Administrator at a university
Great.
Read full review of Rapid7 InsightOps »
Anonymous User
Infrastructure Security Architect at a comms service provider
We have been in touch with support on one or two occasions but I was not the person who dealt with them.
Read full review of Rapid7 InsightVM »
Anonymous User
Research Special Projects Lead at a university
Customer Service: Excellent. Technical Support: Excellent.
Read full review of NetFort LANGuardian »
Al Sedghi
Chief Technology Officer at Globalnet Research Corporation
We have premium support and Rapid7 gives us a dedicated team and phone number so we can reach out whenever there is...
Read full review of Rapid7 InsightConnect »
Anonymous User
Principal security consultant at a computer software company
We have not been in contact with technical support.
Read full review of Rapid7 Metasploit »
Anonymous User
Information Security Officer at a tech vendor
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement...
Read full review of Rapid7 InsightIDR »
Chiko Phiri
System Engineer at Starlabs Limited
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightIDR »
Anonymous User
Marketing Expert at a comms service provider
In the past, the support offered for the product was good. Unfortunately, over a period of time, the support offered...
Read full review of Rapid7 InsightVM »
Anonymous User
Director of Cyber Security (CISO) at a marketing services firm
We have a client service manager for Rapid7 tech support. He is an appointed customer service manager where we have...
Read full review of Rapid7 InsightVM »
Anonymous User
Service Delivery Manager at a security firm
Technical support has been accurate.
Read full review of Rapid7 InsightVM »

Review 1 of 30

Technical Support

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