We performed a comparison between Jitterbit Vinyl, OutSystems, and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Oracle, OutSystems and others in Rapid Application Development Software."The Lite Integration is really the key thing. You're able to attach the Vinyl software to a variety of different systems very easily and pull data together in a way that is really difficult to do using traditional technology... Also, the fact that it's a no-code platform also makes it easier for people to understand and deal with internally, to continue to build applications and modify existing applications."
"Maintenance is very minimal. With our live production applications, they just don't break, which is great. We love that. There's zero-to-little maintenance required."
"The ZPM system enables us to organize projects and monitor their progress. The ease of logging into the VINYL app to test new features makes testing smoother, and we feel more involved in the creation of the app and its functions at every step of the way."
"The integration is a huge accelerator into enabling new business processes. As a small company, we have a few different systems that otherwise couldn't talk to each other. We recognize, from an IT perspective, the value that data and change in status of certain data in one area could influence the ability to take action in another. With these integration points, we are able to essentially create that communication from one system to another, letting system B know that something has been completed or is ready in system A. That allows our users to know that they are ready to complete a task. Without that, we would be relying on a lot of manual communication. We would be relying on individuals sending emails, saying, "Hey, by the way, this is ready in system A." Now, we have the system recognizing it and shooting that email off automatically, with all the instructions necessary."
"There are two most valuable features: one is the ability to pull data from a bunch of different places and put them together. And the second is the speed at which you can get a new app developed. So instead of waiting months for this new app to come out, if you have an internal team putting it together, you can roll it out in weeks. I've even seen days. It's incredible how fast you can make changes."
"It allows us higher visibility into our data, which allows us to data-check faster, and validate data that we had not been able to validate, prior."
"Vinyl has been a game changer in how we can now quickly deploy key features and new products."
"When it comes to the speed of development of the applications with Zudy VINYL it has been the fastest and most powerful that I've been able to do. We've tried building things from scratch. It takes an enormous amount of time. We've cut that time by probably a fifth, with more power. I've been very happy with the speed of doing things in Zudy VINYL."
"The most valuable feature is Agile development. I love that you save a lot of time on development and can focus on logic and business requirements."
"Speed of delivery: We were able to reduce development time by 30%."
"OutSystems is easy to use."
"The most important features of this tool are its visual modeling capabilities and drag and drop functionality. You can see what you are coding which makes it easy to understand and maintain. They have also created a big revolution in digital transformation by introducing native mobile app development under the same IDE."
"The most valuable feature of the solution is that it allows users to easily build applications."
"The tool makes the development process easier."
"The visual program of OutSystems is one of the major advantages of this solution."
"For me, the most valuable feature is the flexibility the tools give us to change any customer requirements on the fly, when we are in a meeting. I also like how easy it is to deploy the code between environments and how easy it is to integrate OutSystems with other systems."
"We used ServiceNow for change management, release management, and event management."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"It offers ready-built automation and simpler configuration for workflows."
"I have found the workflows and integration the most valuable in this solution."
"Good stable and scalable solution."
"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."
"The workflow capability for easy setup is powerful."
"We always get good support."
"Some new features I think I'd like to see is visibility into running jobs so that we can see what the status is, or it's not stuck in its process and doing its thing, or how much longer it's going to take. I'd also like to see a native calendaring function so we can put calendars into our apps with maybe even recurring tasks or appointments and that sort of thing. We'd also like to see multi-select lists. The users being able to pick multiple things to filter on and get a list and be able to export that list."
"I would love to have the home screen a little more customizable because, as we're building more and more reports, it would be nice to have more options in how they're organized on the screen."
"There are some acknowledged technical limitations. I was looking to do some metadata manipulation, which is very atypical. Zudy said that they will work on building me a workaround. If there is a weakness, that would be it."
"I don't have a lot of negative things to say about the platform. One of the things we joke about, because it is very minor in detail, is that as with any platform, when you're hosting a live webinar on a GoToMeeting or a Zoom, everything slows down a little bit. So when you're doing a live demo internally with folks, the platform can go a step slower. That's not necessarily just a Zudy thing."
"The interface has had a lot of changes to it. It is better than it was before. However, with the subqueries in particular, this has been the most difficult part of the interface."
"The ease of use for individuals to self-serve could be improved. The solution is no-code, but there is still a decent learning curve associated with the product and some app design principles necessary before people can self-serve."
"Upload time of documents that needed to be uploaded was a request that we were having an issue with. That issue got resolved in [near] real time, within probably 30 minutes."
"I would like them to build out more tools for communication, particularly the ability to do a multinode panel via email."
"I would like to see improvements in versioning. It can be challenging to keep track of what changes should be committed, especially when many developers are working in one environment."
"The asynchronous processing and multithreading tasks for which the current resources of the platform are very generic and not built for the end-user. Any asynchronous jobs have to be constructed with an end-user dashboard to allow inspection of the status of the activities."
"Its ability to create and run automated tasks could be better."
"The documentation needs to be more robust."
"The PDD framework can't be used for the behavioral-driven development way of working."
"When shared extensions are updated, all the applications are redeployed."
"There is room for improvement in technical support."
"There are not enough resources on the market."
"Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunky"
"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."
"It's a little expensive compared to other tools."
"Integration capabilities can improve."
"Licensing costs are very high."
"There should be fewer clicks and faster integrations between solutions."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"Performance could be improved."
