We performed a comparison between Microsoft PowerApps and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft PowerApps is the superior solution regarding ease of deployment and pricing. Both solutions had a similar user rating in terms of service and support. Regarding features, Microsoft PowerApps users weren’t happy with the limit on data the solution could handle. ServiceNow users were unhappy with the user interface and the lack of integration capabilities.
"Can design apps quickly and can connect to any database."
"The most valuable feature is the simple data connectivity components."
"The support is the most valuable feature."
"Ability to generate QR codes and scan barcodes."
"I can have a SharePoint list and connect with users through PowerApps to present the information."
"The platform has valuable features for opportunity and finance management. It has all the essential features for customer service."
"In Microsoft PowerApps the most valuable features are the fully customizable design that we can control everything that we would like to control. For example, the integration between Microsoft and third-party services through pre-built connectors, and the functionality to create custom connectors."
"The solution works great and is stable."
"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"The pricing of the product is quite good. It's not too expensive."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"I have always felt that you need an IT background to use this solution."
"Most of my training for what I do has been by watching or learning in the community. There needs to be better training on either one of these."
"The solution should move to the next step in its maturity model and include mobile versions for Android and iOS."
"In some cases, PowerApps would have some limitations in terms of the data, the number of transactions, and so on, but for a normal solution, it would be enough."
"When it comes to PowerApps, debugging can be difficult at times. It would be beneficial to simplify it."
"The fact that we couldn't share that with our other organization or outside of the organization, consisting of our colleagues in the joint ventures, was a weakness of the solution."
"The scalability of the solution could improve."
"The flexibility and the user interface need improvement."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"There is inherent complexity with this tool because of the number of things that it can do."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"In an upcoming release, there should be more administration tools."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"It's a little expensive compared to other tools."
Microsoft Power Apps is ranked 1st in Rapid Application Development Software with 77 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 211 reviews. Microsoft Power Apps is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of Microsoft Power Apps writes "Low-code, low learning curve, and reduces manpower". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Power Apps is most compared with Mendix, Oracle Application Express (APEX), Appian, OutSystems and Microsoft Azure App Service, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, IBM Maximo, Appian and Microsoft Dynamics CRM. See our Microsoft Power Apps vs. ServiceNow report.
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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.